McConnell utilities
Chatham, Kent
Checkatrade member since October 2024
Services
- Water Mains Specialist (Pipe Replacement, Moling and Lead Pipes)
- Water Supply Pipe Repairs
- Water Leak Detection
- Emergency Plumber Service
- Pipe Fitter
Customer Reviews
Write a review9.95 /10
Based on 58 reviews over the past 12 months
Quality of work
9.93
Reliability
9.96
Communication
9.96
What customers are saying
AI-generated from customer reviews over last 24 months
Customers consistently praise this trade for their professionalism, excellent communication, and high-quality workmanship. They are also frequently commended for leaving the work area tidy and for their expertise in handling complex jobs.
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Reviews (115)
- CCraig A
10 10/10 responsive, polite and knowledgeable
Posted 07 August
I had an issue with my mains water pipe, I called at 7:30 am, got an answer straight away, on the phone I got more information than the 3 plumbers merchants combined that I had been to. McConnell utilities arrived at 8:40ish same day, on arrival they instantly identified the pipe size and went to get the correct fittings, they went above and beyond to ensure I was ok for potential future issues due to the brittle nature of the black alkathene pipe. They were very polite, communication was top tier and the job was done clean and fast, couldn't say enough goods things, would recommendedVerified reviewerJob location: ME6 10 can't recommend enough
Posted 06 August
Job location: ME8Can’t recommend enough, brilliant from start to finish. Reliable, reasonable and friendly.10 Mains Pipe Replaced
Posted 30 July
Louie and the team replaced our old mains pipe due to low water pressure. The work was carried out efficiently and professionally using mole digging under the drive. They connecting it to a new internal stop tap without causing any visible signs to the floorboards. We are happy with the work and the water pressure has improved a lot in the house.Verified reviewerJob location: ME8- JJonathan B
10 Water leak detection and fix
Posted 29 July
Louie and the guys did a great job. Located a water main leak, fixed it and also completed replacement of old lead pipe work. Did a great job would be happy to recommendVerified reviewerJob location: TN38 - JJonathan B
10 Investigate leak and install new pipe work and stopcock.
Posted 20 July
Excellent service. Louie and the team carried out the work but also identified the correct source of the link. Really happy wish I had come across them sooner.Verified reviewerJob location: TN38 - KKristina M
9.67 lead pipe mains replacement
Posted 16 July
Job location: DA17I cannot express how grateful I am for the service Lou and his team provided. He replaced my lead water supply pipe, and what initially seemed like a straightforward job turned out to be far more complicated than expected. The existing pipe had a leak, and because it was part of a shared supply serving more than 10 properties, the whole process became much more challenging. Lou went above and beyond to help me deal with Thames Water, which resulted in multiple visits instead of the single visit originally planned, all at no additional cost. Throughout the entire process, he was always punctual, professional, and proactive in dealing with every issue that arose. His work ethic, commitment, communication, and willingness to go the extra mile were exceptional. I genuinely feel fortunate that I chose Lou over the other contractors I was considering. I cannot recommend him and his team highly enough—they were an absolute pleasure to deal with from start to finish. Thank you, Lou. I really appreciate everything you did.
Photos
Company Info
Owner
Mr Louie McConnell
Sole Trader
2 years on Checkatrade
VAT Registered
No
We are a highly experienced company specialising in mains water repairs, connections, and light groundwork. Fully qualified and insured, we ensure all work is completed to the highest standard. Whether you require a small excavation or a new water supply installation, feel free to contact us.
Our services include:
- Water main repairs & connections
- Impact moling
- Leak detection
- Excavation & reinstatement
- Light groundwork
- Foundation digging / depth checking
We serve both commercial and residential properties and offer 24/7 emergency call-outs.
- Free estimates
- Guaranteed work
- Fully insured
Accreditations and awards
This trade passed up to 12 Checkatrade vetting checks
Member since October 2024
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