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McConnell utilities

9.99/10

Chatham, Kent

Checkatrade member since October 2024

Services

  • Water Mains Specialist (Pipe Replacement, Moling and Lead Pipes)
  • Water Supply Pipe Repairs
  • Water Leak Detection
  • Pipe Fitter
  • Plumbing Repairs
  • General Plumbing

Customer Reviews

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9.99 /10

Based on 69 reviews over the past 12 months

Quality of work

9.97

Reliability

10

Communication

10

What customers are saying

AI-generated from customer reviews over last 24 months

Customers consistently praise this company for their excellent communication, professionalism, and high-quality workmanship, noting their ability to handle complex and unexpected issues. They are frequently described as responsive, tidy, and fairly priced, providing a reliable and highly recommended service.

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Reviews (91)

  • 10

    Excellent plumbers - thorough, knowledgeable, professional and helpful.

    Posted 3 days ago

    Louie was friendly and responsive from the start. He quickly provided a fair quote (to replace corroded waste pipes) and stuck to it. He arrived promptly with his workmate Mark. Both were very respectful and pleasant, making a stressful situation so much easier. They explained everything clearly, including how long the job was likely to take and what materials they would use and why. I have already recommended McConnell Utilities to friends and family. Louie will be my go-to person for any future plumbing needs.
    Verified reviewer
    Job location: DA1
  • 10

    Recommend for efficiency and communication

    Posted 1 week ago

    From first contact communication was excellent and it continued from quote to booking and then installation. The team were clean in there work and went over and above in repairs at a very reasonable price. Highly recommend.
    Verified reviewer
    Job location: CT14
  • Keith F
    10

    renewed outside water supply pipe

    Posted 15 January

    The ratings I gave speak for there service. Highly recommended.
    Verified reviewer
    Job location: CT12
  • Daniela M
    10

    External Pipe Replacement - Fab Job!

    Posted 14 January

    Louie and his guys replaced the pipework between our house and the Thames water meter to remedy a leak. They provided a competitive quote. Their work on site was excellent, despite the site conditions throwing up a number of issues. They pivoted and got everything completed with no fuss. Everyone was courteous, work was neat and site left clean. Louie went above and beyond, including giving advice and having a look at our thames water chamber – they are now changing some faulty parts based on his assessment. I can’t recommend these guys enough and wouldn’t hesitate to use them again!
    Verified reviewer
    Job location: DA14
  • 10

    Water mains leak fully repaired. Satisfied with works

    Posted 13 January

    I was notified of a leak by thames water on boxing day. It was around the holiday period. And finding a plumber was difficult. I searched online and came across louis. I read the reviews, and I immediately contacted him, he responded quite quickly. I explained the details of our water mains leak to him. To which he provided a quote, and an availabile day to carry out the work. We booked him in, and he arrived as promised on time. And carried out the works. He completed the works to a high standard and left the place neat and tidy. He also provided a certificate. I would strongly reccomend him.
    Verified reviewer
    Job location: SE13
  • 10

    Excellent responsive service.

    Posted 10 January

    I am completely happy with the service provided by Louie McConnell and his team. His communications and responsiveness were excellent. Costs were kept under control. He did his best to keep disruption to a minimum and to liaise with SE Water to resolve our supply pipe leak. He made the right call in suggesting a gas trace which proved the leak was not on private land as SE Water had indicated, but under the public footpath. This avoided further unnecessary excavations on private land.
    Verified reviewer
    Job location: ME19

Photos

Company Info

Owner

Mr Louie McConnell

Sole Trader

2 years on Checkatrade

VAT Registered

No

24 Hour Call-outCommercial WorkDomestic WorkFree EstimatesInsurance Work Undertaken

We are a highly experienced company specialising in mains water repairs, connections, and light groundwork. Fully qualified and insured, we ensure all work is completed to the highest standard. Whether you require a small excavation or a new water supply installation, feel free to contact us.


Our services include:

- Water main repairs & connections

- Impact moling

- Leak detection

- Excavation & reinstatement

- Light groundwork

- Foundation digging / depth checking



We serve both commercial and residential properties and offer 24/7 emergency call-outs.


- Free estimates

- Guaranteed work

- Fully insured

Accreditations and awards

This trade passed up to 12 Checkatrade vetting checks

Member since October 2024

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  • Proof of address

  • Financial

  • Qualifications and accreditations

  • County court judgement

  • Open source media

Business checks

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  • Company trading history

  • Company duplication

  • County court judgement

  • Enhanced business check

  • Director checks

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