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Marshall Gas Ltd

8.75/10

Ipswich, Suffolk

Checkatrade member since August 2019
5

Customer Reviews

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8.75 /10

Based on 8 reviews over the past 12 months

Quality of work

8.5

Reliability

8.5

Communication

8

Reviews (99)

  • 0.67

    New boiler installation

    Posted 18 June

    One to avoid! My experience with Marshall Gas was extremely stressful. Their installers damaged my home by neglecting protective coverings, leaving doors open when leaving the property and causing carpet burn marks Post-installation, I faced issues numerous issues and needed to go to arbitration when these were not resolved. An independent assessor confirmed that necessary water pressure checks were skipped prior to install and what I had been left with was unsuitable. After more months without progress I raised a Section 75 claim who eventually ruled in my favour. Proceed with caution.
    Verified reviewer
    Job location: IP3

    Response from Marshall Gas Ltd

    We’re sorry the experience didn’t meet your expectations. However, we engaged extensively, including via mediation. A refund was issued after your Section 75 claim, and pursuing further compensation isn’t permitted without assurance from your card provider. As this wasn’t provided, we could not proceed. We consider the matter closed unless required to respond through legal channels. Yours sincerely

  • 10

    New boiler and servicing

    Posted 11 June

    Marshall Gas installed a new boiler when we moved into our house, and they’ve looked after it ever since. Their customer service has always been brilliant — friendly, professional, and really easy to deal with from start to finish. I completely trust the advice they give and the work they do. It’s always carried out to a high standard, and they leave everything clean and tidy. You can tell they really care about doing a good job. I wouldn’t go anywhere else now — they’ve been reliable from day one. I’d highly recommend them to anyone looking for a company they can trust.
    Verified reviewer
    Job location: IP3
  • 10

    Condemned boiler

    Posted 05 June

    Steve came quickly to give me a second opinion and managed to fix the problem without the need for a new boiler. I have used him many times and would not hesitate to recommend him. Pleasant, reliable and trustworthy
    Verified reviewer
    Job location: IP11
  • 10

    New boiler fitted.

    Posted 19 February

    Fast response and quickly done. Can't fault them and customer service was spot on.
    Verified reviewer
    Job location: IP2
  • 8.5

    New heating boiler fitted

    Posted 12 December 2024

    I was away out of the country they were very quick to do the job and my tenant was please with there work
    Job location: IP2
  • 9.75

    Gas boiler decommission and replacement - great experience

    Posted 29 November 2024

    Job involved removal of conventional boiler in kitchen, and replacement with a combo boiler on first floor together with Hive hub, thermostat and controller. All old installation including tanks removed. The team arrived bang on time and were very polite and helpful. Quite a lot of disruptive work was involved (lifting carpets & floors to re-route gas piping, removal of old tanks etc) but this was done with a minimum of fuss and bother, and everything was back to normal within two working days - the new system runs perfectly. Absolutely delighted, I would definitely recommend Marshall Gas.
    Verified reviewer
    Job location: IP2

    Response from Marshall Gas Ltd

    Thank you Hugh

Photos

Company Info

Owner

Mr Steve Marshall

Ltd Company

6 years on Checkatrade

VAT Registered

Yes: 307253230

Domestic WorkFree EstimatesCards AcceptedInsurance Work Undertaken24 Hour Call-out

MARSHALL GAS is a proud family run business based in Ipswich.

Our team all come from a military background and are highly skilled Gas Safe registered engineers with over a decade of experience.

We will deliver a first class service, with safe and professional workmanship.

Covering most of Suffolk we offer a wide range of services including care plans covering customers 24 hours a day 7 days a week call out for all boiler break down emergencies.

Services include:

New Boiler Installation

Boiler Repairs & Servicing

Heating & General Plumbing

'MarshallCare' care plans

Boiler Servicing

Power flushing

Landlord gas safety inspections

Last year we serviced over 350 boilers in Ipswich and expect to increase that figure annually.

If you are looking for a company that can service your boiler for a sensible fee look no further than Marshall Gas Ltd.

If you own a property in Suffolk and would like a free no obligation quotation then call us today.

We are professional and friendly but above all we offer a service you can rely on..

What's Included

When servicing your boiler we will start with a visual review of its installation to ensure its positioning complies with current regulations and standards. All our servicing engineers are Gas Safe registered and are trained to recognise any issues that may give cause for concern. We will always give you honest advice.

The next step is to check the basic operation of your boiler to check for any potential faults. The boiler casing will be removed and the main working components of your boiler checked and tested. This stage will also include a check to ensure there is no blockage in the flue. If any damaged or faulty components are identified by our engineer you will be advised, and a quotation will be given in respect of any additional costs that will be incurred for the repair or replacement of said components in order to ensure the on-going safety of your boiler.

The final step before issuing the service report is a gas tightness test to ensure there are no leaks.

We aim to complete a boiler service within 45 minutes however if damaged/faulty components are found during the service additional time or a return visit may be necessary

Boiler Installations

In the modern age of technology there are now so many new types of boiler to choose from, that making the right decision can be very difficult. Most people will not know the difference between a condensing, combi or conventional boiler. It is a minefield for anyone not trained in the industry and we understand it can be very confusing. That is why Marshall Gas is here to help.

We can discuss your requirements and help you find the right boiler system for your needs, including systems backed up by the latest smart technology.

Impartial Advice

We appreciate that the cost of a new boiler may be an unexpected expense however; our aim is to provide the best possible advice for a replacement boiler that suits you as well as your pocket. We will always give you honest and cost effective impartial advice, backed up by a first class service delivery.

Boiler Replacement

If your boiler is showing signs of wear and tear it may be time to consider a replacement. With the average cost of a simple boiler repair being around £250 it would make sense to invest in a new one that could be guaranteed for up to 10 years, rather than having to face on-going maintenance costs.

All our boilers now come packed full of modern technology.

Accreditations and awards

This trade passed up to 12 Checkatrade vetting checks

Member since 2019

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  • County court judgement

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  • County court judgement

  • Enhanced business check

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