Mark Smith Plumbing & Heating

Reviews (882)

• R
  Rob A
  4.33

  painful experience

  Posted 24 October

  two visits to install a new stopcock and a water filter, installed the filter incorrectly and couldn't change the stopcock on the first visit. Came back to fix the water filter and replace the stopcock, left when the job was finished and the kitchen and hallway were basically flooded then charged me for both visits. I wouldn't use them again.
  Verified reviewer
  Job location: GU10
• D
  Dean P
  3.33

  unvented hot water cylinder replaced.

  Posted 20 October

  had a unvented hot water cylinder replaced, nice lad done it. we have under floor heating and a air source heat pump. after completion the air source heat pump keeps coming up with error code. I have contacted marks Smith plumbing on email and by phone. I have had no email back and no phone call back regarding the matter. Not happy with there customer service very poor as we never had issues with heat pump. turns out there was trapped air in system as plumber didn't bleed system. copper pipes vibration when hot ( I won't recommend them to anyone as they dont care after receiving big payment).
  Verified reviewer
  Job location: SP11

  Response from Mark Smith Plumbing & Heating

  Thank you for your feedback. We are sorry that you are experiencing an issue. We have checked our system and no email correspondence is showing so we were unaware of any issue that needed addressing. I have tried to call you to arrange a return visit.

• 2

  Avoid for urgent jobs, customer expectations are not managed actively or well

  Posted 06 October

  I contacted Mark Smith to fix three simple plumbing issues (one was urgent), I booked the appointment two weeks before, they visited to understand the jobs and said I would get a quote and they would order parts within a day. After a few days I was not successful in getting through on the phone, they texted saying under staffed but hope to quote (no timeframes). A week later, despite the urgency, I was told casually that noone had started to quote/order parts because they were behind. I said I felt let down and ought find another plumber, they seemed not bothered until I said i will complain
  Verified reviewer
  Job location: SO23
• 10

  Great service - would recommemd

  Posted 01 October

  Quick to respond, very reasonable quote, job done efficiently. Would recommend/use again.
  Verified reviewer
  Job location: SO23
• G
  Graham D
  10

  Friendly, thorough & Did a great job.!

  Posted 24 September

  I inquired , and received an answer same day. We arranged a date & AM or PM time, which is always helpful. He turned up about 8.30. Perfect. Was polite & friendly. Was here just over an hour and was very thorough. I would highly recommend this company
  Job location: RG7
• S
  Stuart P
  10

  2 leaks in bathroom

  Posted 19 September

  Good communication around issue and fixed
  Verified reviewer
  Job location: SP11