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Mark Smith Plumbing & Heating

9.52/10

Basingstoke, Hampshire

Checkatrade member since August 2010
15

Services

  • Air Source Heat Pump Installation - ASHP
  • Emergency Central Heating Repair
  • Gas Boiler Installation
  • Gas Boiler Servicing / Repair
  • Gas Central Heating Installation
  • Gas Central Heating Servicing / Repair
  • Gas Cooker Installation
  • Gas Safety Checks - CP12
  • Oil Boiler Installation
  • Smart Thermostats
  • LPG Central Heating Installation
  • LPG Boiler Installation
  • Oil Central Heating Installation
  • Oil Central Heating Servicing / Repair
  • Oil Tank Installation
  • Air Source Heat Pump Servicing / Repair - ASHP
  • LPG Central Heating Servicing / Repair

Customer Reviews

Write a review

9.52 /10

Based on 22 reviews over the past 12 months

Quality of work

9.52

Reliability

9.57

Communication

9.81

What customers are saying

AI-generated from customer reviews over last 24 months

Most customers praise this firm for their professional, polite, and efficient service, frequently highlighting the high quality of work and good communication. A small number of reviewers reported issues with unresolved faults and communication delays, particularly on urgent jobs.

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Reviews (886)

  • Sarah C
    10

    Highly recommended

    Posted 13 March

    Highly recommend this firm, great communication and quality work! In 2025, they refurbished my en-suite bathroom with a new shower, radiator and flooring. My house is quite old (1901) so involved quite a lot of complex pipe work in the project as it was not done correctly previously. Mark came up with the visualisation on how it could look and the final result has exceeded my expectations. The team were reliable, friendly and communicative. My go to plumber since then!
    Verified reviewer
    Job location: SP10
  • 10

    Excellent Service from company & George Backalic

    Posted 07 March

    We had George, he arrived to refit a radiator in my home and was absolutely fantastic from start to finish. He turned up promptly, was polite throughout, and carried himself with real professionalism. The job was completed quickly, neatly, and with clear attention to detail. It’s refreshing to meet someone who takes such pride in their work. I wouldn’t hesitate to recommend George to anyone looking for reliable, high‑quality service.
    Verified reviewer
    Job location: SP10
  • Tom W
    10

    Waste Pipe Repair

    Posted 11 January

    Very good service!
    Verified reviewer
    Job location: SP10
  • William T
    10

    Kitchen and bathroom repairs

    Posted 05 December 2025

    Really great service from Mark Smith. Highly recommended.
    Job location: RG25
  • Alison W
    9.67

    tap replacement

    Posted 24 November 2025

    supplied and replaced taps. very pleased with both the suggested product and the work done
    Verified reviewer
    Job location: SP10
  • Rob A
    4.33

    painful experience

    Posted 24 October 2025

    two visits to install a new stopcock and a water filter, installed the filter incorrectly and couldn't change the stopcock on the first visit. Came back to fix the water filter and replace the stopcock, left when the job was finished and the kitchen and hallway were basically flooded then charged me for both visits. I wouldn't use them again.
    Verified reviewer
    Job location: GU10

Photos

Company Info

Owner

Mr Greg Smith

Ltd Company

16 years on Checkatrade

VAT Registered

Yes: GB426457485

Domestic WorkFree EstimatesCards AcceptedInsurance Work Undertaken

Established in 1971 Mark Smith Plumbing & Heating is a well-respected, family owned business in the Basingstoke area.With over 45 years' experience our expert team are able to provide a wide range of services from all aspects of plumbing and heating works to full bathroom installations and landlord safety certificates. Whatever the task our team are ready to tackle it.We have always prided ourselves on our professionalism, attention to detail of the highest standard and most importantly meeting the needs of our clients.

We are Gold Accredited Worcester Bosch Installers and Gold Level for Ideal Boilers


Free Quotations


  • All Plumbing and Heating Works Undertaken including
  • Bathroom Design and Installation Service: Including tiling, flooring, lighting & decorating
  • Landlord Safety Certificates
  • Gas Boiler service, breakdown and replacement
  • Gas Boiler installation: Ideal, Worcester & Grant with 0% finance on selected models
  • LPG and oil boiler installations
  • Upto 10 year warranties on selected new boiler installations
  • Solar and renewables
  • Official installers of Quooker taps
  • Water Softeners
  • Digital shower / pumps and replacement
  • Replacement electric showers
  • Tap replacement or repair to kitchen taps, bath and basins.
  • Repairs and Replacement hot water cylinders - all makes including Gledhill, Megaflo
  • Wireless room thermostats
  • Heating control upgrade
  • Hive and Nest installation
  • Kitchen design and installation
  • Outside taps
  • Air Source Heat Pump

Please click here to view our website for further information

Accreditations and awards

Glow Worm
Glow Worm
Ideal Accredited Installer
Ideal Accredited Installer
Max Accredited Installer
Max Accredited Installer
UKAS
UKAS
Worcester Bosch Group
Worcester Bosch Group
Worcester Bosch Registered Installer
Worcester Bosch Registered Installer

This trade passed up to 12 Checkatrade vetting checks

Member since August 2010

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