Reviews

two visits to install a new stopcock and a water filter, installed the filter incorrectly and couldn't change the stopcock on the first visit. Came back to fix the water filter and replace the stopcock, left when the job was finished and the kitchen and hallway were basically flooded then charged me for both visits. I wouldn't use them again.

I contacted Mark Smith to fix three simple plumbing issues (one was urgent), I booked the appointment two weeks before, they visited to understand the jobs and said I would get a quote and they would order parts within a day. After a few days I was not successful in getting through on the phone, they texted saying under staffed but hope to quote (no timeframes). A week later, despite the urgency, I was told casually that noone had started to quote/order parts because they were behind. I said I felt let down and ought find another plumber, they seemed not bothered until I said i will complain

Quick to respond, very reasonable quote, job done efficiently. Would recommend/use again.

I inquired , and received an answer same day. We arranged a date & AM or PM time, which is always helpful. He turned up about 8.30. Perfect. Was polite & friendly. Was here just over an hour and was very thorough. I would highly recommend this company

Good communication around issue and fixed

You can always judge a company by the manner and professionalism of the person who answers your call. They are the advert for the company and if they are customer focused you generally know this is how the customer operates. Sarah was that person. Friendly, caring and professional. I had a corner shower fitted which was challenging due to sloping ceilings. The plumbers did an excellent job and the finishing was to a good standard. Very pleased with the result.