Reviews

  • Tom W
    10

    Waste Pipe Repair

    Posted 11 January

    Very good service!
    Verified reviewer
    Job location: SP10
  • William T
    10

    Kitchen and bathroom repairs

    Posted 05 December 2025

    Really great service from Mark Smith. Highly recommended.
    Job location: RG25
  • Alison W
    9.67

    tap replacement

    Posted 24 November 2025

    supplied and replaced taps. very pleased with both the suggested product and the work done
    Verified reviewer
    Job location: SP10
  • Rob A
    4.33

    painful experience

    Posted 24 October 2025

    two visits to install a new stopcock and a water filter, installed the filter incorrectly and couldn't change the stopcock on the first visit. Came back to fix the water filter and replace the stopcock, left when the job was finished and the kitchen and hallway were basically flooded then charged me for both visits. I wouldn't use them again.
    Verified reviewer
    Job location: GU10
  • 2

    Avoid for urgent jobs, customer expectations are not managed actively or well

    Posted 06 October 2025

    I contacted Mark Smith to fix three simple plumbing issues (one was urgent), I booked the appointment two weeks before, they visited to understand the jobs and said I would get a quote and they would order parts within a day. After a few days I was not successful in getting through on the phone, they texted saying under staffed but hope to quote (no timeframes). A week later, despite the urgency, I was told casually that noone had started to quote/order parts because they were behind. I said I felt let down and ought find another plumber, they seemed not bothered until I said i will complain
    Verified reviewer
    Job location: SO23
  • 10

    Great service - would recommemd

    Posted 01 October 2025

    Quick to respond, very reasonable quote, job done efficiently. Would recommend/use again.
    Verified reviewer
    Job location: SO23