MAC Appliance Care

Reviews (315)

• 0.33

  Wasted our time and frustrating to deal with

  Posted 18 April

  I see a lot of positive reviews here so maybe our experience was exceptional, but he was a massive time waster and pain in the neck for us. Came out to look at our tumble dryer and diagnose the problem then tell us what he would need to do (something relatively straightforward) and then just disappeared and never replied to messages, calls or emails. Just a waste of time and very frustrating in the end. I'd recommend trying one of the other available alternatives to avoid that experience.
  Verified reviewer
  Job location: KT5
• 10

  Great, friendly, professional, and at a good price

  Posted 25 February

  I had a malfunctioning dishwasher, turned out to be a faulty drainage system. Tom arrived a few minutes early, was very friendly (giving good advice for the future) and solved the problem swiftly, and all for a reasonable cost!
  Verified reviewer
  Job location: SM5
• 10

  Diagnosing a broken fridge/freezer

  Posted 07 February

  Tom was very professional and personable - he communicated very promptly and clearly. He quickly discovered the problem with our fridge/freezer and gave us very helpful, honest advice about the pros and cons of paying for a repair Vs a full new replacement. He took the time to explain in detail what was faulty. He also recommended brands if we were to get a replacement. Tom went above and beyond, giving a lot of advice that wouldn't in any way benefit him. I wouldn't hesitate to hire him again.
  Verified reviewer
  Job location: KT10
• T
  Thomas S
  10

  Dishwasher repair: replaced heating element

  Posted 19 January

  Tom did a brilliant job repairing our dishwasher - he communicated well, arrived promptly and did the work to a high standard. I would definitely have him back for any other work.
  Verified reviewer
  Job location: TW2
• 10

  Excellent white goods engineer 👌

  Posted 06 January

  Tom was awesome - diagnosed the fault, fixed it, tested it and i oaid his very reasonable call out fee and our fridge is fixed and fine thoroughly recommend Tom five stars 🌟
  Verified reviewer
  Job location: KT8
• 10

  Excellent service at a reasonable price

  Posted 19 December 2025

  Cannot recommend Tom highly enough! He has just repaired our dishwasher and has previously fixed our washing machine a few years ago. Tom charges a fair price and kept me fully informed whilst waiting for the part to be delivered. Excellent service!!
  Verified reviewer
  Job location: KT13