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Lothian Domestics Ltd

9.9/10

BROXBURN, West Lothian

Checkatrade member since April 2022

Services

  • Tumble Dryer Repair
  • Washing Machine Repair
  • Electric Oven / Cooker Repair
  • Emergency Appliance Services / Repair Service

Customer Reviews

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9.9 /10

Based on 77 reviews over the past 12 months

Quality of work

9.89

Reliability

9.93

Communication

9.88

What customers are saying

AI-generated from customer reviews over last 24 months

Customers consistently describe this company as fast, friendly, and professional, with many reviews highlighting the excellent communication and knowledgeable engineers who carry out repairs efficiently.

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Checkatrade is not responsible for the summary or the opinions in it. For more information, please read the reviews themselves and learn more in our reviews policy.

Reviews (306)

  • 10

    Fast, friendly and professional

    Posted 12 December

    In and out like James Bond in about twenty minutes! Expert professional service, got a booking within 24 hours, very reasonable prices, with an estimate upfront in advance through the website. These are the guys you're looking for.
    Verified reviewer
    Job location: EH12
  • 10

    Recommended.

    Posted 10 December

    Arrived when stated, friendly and quickly repaired. We have used before and will use again.
    Verified reviewer
    Job location: EH10
  • 10

    Lothian domestics

    Posted 08 December

    Was very pleased with Lothian domestics. I had an electric cooker that 3 off the rings had packed in.They came out found the problem and replaced the 3 rings. Now cooker is working perfect. Would definitely recommend Lothian domestics. Very pleased with the service
    Verified reviewer
    Job location: EH22
  • 10

    Communication and Fix

    Posted 05 December

    Communication from "the office" was excellent. Engineer [Scott] explained my issue in plain English and was very personable. It only took a couple of days to obtain the spare part and I was able get a return appointment immediately. Would use them again.
    Verified reviewer
    Job location: EH17
  • Dawn F
    10

    Great service from Lothian Domestics

    Posted 01 December

    Lothian Domestics were great from start to finish. My job was sent to three companies and they were the first to respond. Their online system was easy and they gave me a quote and a selection of dates. On the day, Scott arrived 30 mins into the allocated time and quickly resolved my issue. He was very knowledgeable and explained everything clearly. I’m very happy with the service I received and would definitely contact them again and will recommend. 10/10
    Verified reviewer
    Job location: EH10
  • 10

    Competence and professionalism

    Posted 28 November

    Scott has demonstrated competency and professionalism, carrying out the repair with minimal disruption. Well done!!
    Verified reviewer
    Job location: EH47

Photos

Company Info

Owner

Mr William Nisbet

Ltd Company

3 years on Checkatrade

VAT Registered

Yes: GB289231771

Domestic WorkCards AcceptedInsurance Work Undertaken

We offer a full online quote and booking system on our website, available 24/7.


When requesting a quote through Checkatrade, please ensure you provide details including the brand of appliance and the fault you are experiencing. For certain quotes, if the brand or fault details are not provided, we would not be able to accept the quote. Thank you for your understanding.

Lothian Domestics is a growing family-run business, established in 2015, now offering domestic appliance repair services across Edinburgh, The Lothians, Glasgow, and a large portion of Central Scotland. We believe customer service is the cornerstone of any business and we aim for complete customer satisfaction. We have a fully transparent approach to pricing, which means we do not have any hidden charges or fees and all of our costs are explained clearly when you book a call.

For your peace of mind, our appliance engineers are all fully trained and insured for all work they carry out. Our engineers all have a wealth of knowledge when it comes to appliances and also carry a well stocked selection of parts in their van and this is why the vast majority of our jobs are completed on the first visit, resulting in a quicker turnaround for you. Every one of our appliance engineers are police vetted and carry company identification with them at all times. You expect the best and by using us for your domestic appliance repairs, you can be sure you are getting the best.

Reasons to Choose Us

- Fully transparent and realistic pricing structure. We do not charge any hidden fees. We are so sure of our pricing, we publish all of our prices online.

- Fast, friendly & efficient service. Most jobs are offered an appointment the same or next day after being received.

- We respond to almost all contact attempts within a few business hours, however normally much quicker. Our average response time at present is less than 7 minutes.

- We are a climate positive company. For every customer signing up on our website, we plant a tree, which helps us to do our bit to create a sustainable future for the generations to come. We also separately offset the carbon generated by our employees. To date, we have planted over 8000 trees.

- We carry a very extensive van stock, allowing over 98% of recent repair jobs to be completed on-site, on the first visit.

- We are fully insured and fully skilled to complete all work we carry out.

- We are GDPR compliant

- Our labour rates are fixed to cover almost all faults, meaning you know in advance what our visit will cost with no nasty surprises.

- Letting Agents/landlords get free access to MyLothian, our exclusive in-house system which allows you to track each repair from start to finish.

- We are approved repair agents for some of the largest manufacturers out there, meaning we have the knowledge and technical backup to repair most appliances.

- Unless advised otherwise by our customer, our engineers do not leave parts for you to dispose of after a repair, they take it all with them and dispose of it properly.

- Our engineers are all police vetted and carry photo identification so they are easily recognisable when they arrive on-site.

This trade passed up to 12 Checkatrade vetting checks

Member since April 2022

Individual checks

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  • Proof of address

  • Financial

  • Qualifications and accreditations

  • County court judgement

  • Open source media

Business checks

  • Customer Reviews

  • Company trading history

  • Company duplication

  • County court judgement

  • Enhanced business check

  • Director checks

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