Lothian Domestics Ltd
BROXBURN, West Lothian
Checkatrade member since April 2022
Customer Reviews
Write a review9.92 /10
Based on 107 reviews over the past 12 months
Quality of work
9.92
Reliability
9.9
Communication
9.87
What customers are saying
AI-generated from customer reviews over last 24 months
Customers consistently report a first-class experience, highlighting the excellent communication and straightforward booking process. The engineers are widely praised for being professional, friendly, and efficient in their work.
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Reviews (284)
10 First class service
Posted 3 days ago
First class service. Great communication from the company. Engineer was friendly, professional and knowledgeable. Highly recommendVerified reviewerJob location: ML510 Quick and easy repair
Posted 19 July
We had Paul come out to repair our machine. He was quick and reliable and so helpful at making sure I didn't pay too much and used the guarantee for the repair. Would highly recommend and will always use thus company in future. Thanks Paul!Verified reviewerJob location: EH2110 Samsung repair
Posted 16 July
The repair was carried out by Scott. All the work was completed in the time slot previously agreed. Scott was friendly and worked diligently to get the job done. I would definitely recommend Lothian Domestic to anyone requiring a domestic appliance repair.Verified reviewerJob location: EH410 Washing machine repair
Posted 15 July
Efficient, excellent. Job easily booked. Top service providedVerified reviewerJob location: EH5410 Samsung washing machine repair
Posted 14 July
Text message received prior to engineer arriving advising on his arrival time, Ross was efficient and polite when carrying out the repair, machine now totally working which makes the household happyVerified reviewerJob location: EH2210 Washing machine fixed
Posted 12 July
Job location: ML2Was kept informed,turned up on time, diagnosed and fixed issue, excellent service
Photos
Company Info
Owner
Mr William Nisbet
Ltd Company
3 years on Checkatrade
VAT Registered
Yes: GB289231771
We offer a full online quote and booking system on our website, available 24/7.
When requesting a quote through Checkatrade, please ensure you provide details including the brand of appliance and the fault you are experiencing. For certain quotes, if the brand or fault details are not provided, we would not be able to accept the quote. Thank you for your understanding.
Lothian Domestics is a growing family-run business, established in 2015, now offering domestic appliance repair services across Edinburgh, The Lothians, Glasgow, and a large portion of Central Scotland. We believe customer service is the cornerstone of any business and we aim for complete customer satisfaction. We have a fully transparent approach to pricing, which means we do not have any hidden charges or fees and all of our costs are explained clearly when you book a call.
For your peace of mind, our appliance engineers are all fully trained and insured for all work they carry out. Our engineers all have a wealth of knowledge when it comes to appliances and also carry a well stocked selection of parts in their van and this is why the vast majority of our jobs are completed on the first visit, resulting in a quicker turnaround for you. Every one of our appliance engineers are police vetted and carry company identification with them at all times. You expect the best and by using us for your domestic appliance repairs, you can be sure you are getting the best.
Reasons to Choose Us
- Fully transparent and realistic pricing structure. We do not charge any hidden fees. We are so sure of our pricing, we publish all of our prices online.
- Fast, friendly & efficient service. Most jobs are offered an appointment the same or next day after being received.
- We respond to almost all contact attempts within a few business hours, however normally much quicker. Our average response time at present is less than 7 minutes.
- We are a climate positive company. For every customer signing up on our website, we plant a tree, which helps us to do our bit to create a sustainable future for the generations to come. We also separately offset the carbon generated by our employees. To date, we have planted over 8000 trees.
- We carry a very extensive van stock, allowing over 98% of recent repair jobs to be completed on-site, on the first visit.
- We are fully insured and fully skilled to complete all work we carry out.
- We are GDPR compliant
- Our labour rates are fixed to cover almost all faults, meaning you know in advance what our visit will cost with no nasty surprises.
- Letting Agents/landlords get free access to MyLothian, our exclusive in-house system which allows you to track each repair from start to finish.
- We are approved repair agents for some of the largest manufacturers out there, meaning we have the knowledge and technical backup to repair most appliances.
- Unless advised otherwise by our customer, our engineers do not leave parts for you to dispose of after a repair, they take it all with them and dispose of it properly.
- Our engineers are all police vetted and carry photo identification so they are easily recognisable when they arrive on-site.
This trade passed up to 12 Checkatrade vetting checks
Member since 2022
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