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Lothian Domestics Ltd

9.89/10

BROXBURN, West Lothian

Checkatrade member since April 2022

Services

  • Tumble Dryer Repair
  • Washing Machine Repair
  • Electric Oven / Cooker Repair
  • Emergency Appliance Services / Repair Service

Customer Reviews

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9.89 /10

Based on 87 reviews over the past 12 months

Quality of work

9.88

Reliability

9.9

Communication

9.86

What customers are saying

AI-generated from customer reviews over last 24 months

Customers consistently praise this company for its excellent communication, with engineers who are frequently described as professional, friendly, and efficient. Reviewers highlight the timely service and quick, effective repairs for a variety of home appliances.

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Reviews (297)

  • 10

    Excellent service

    Posted 1 week ago

    Very happy with service provided. Fault with oven was identified quickly and a workaround found. Now have a working oven again. Ross was great — polite and effective!
    Verified reviewer
    Job location: EH3
  • 10

    Authorised Samsung Oven Repair

    Posted 20 October

    Steven was very professional and resolved our issue by replacing the digital panel. Very friendly and helpful
    Job location: ML6
  • 9

    Excellent.

    Posted 11 October

    Very pleasant chap came to fix washing machine, but after investigation he said the socket behind the machine had no power. Tried the machine in another socket and it worked! Very relieved not to need a new washing machine! As he hadn't been able to sort the problem, only charged a lesser amount. Delighted..
    Job location: EH17
  • 10

    Efficient service

    Posted 15 September

    Straightforward to book online. Confirmation and updates received via text, as well as a tracking system so you can see when the engineer will arrive. Reasonably priced. Engineer was able to fix the issue quickly.
    Verified reviewer
    Job location: EH4
  • 10

    Repair of Smeg Cooker Clock

    Posted 11 September

    I was impressed with the whole process of booking an appointment to the final completion of the work required . The engineer was very professional & explained options.. I would definitely recommend.
    Verified reviewer
    Job location: EH12
  • 10

    Reliable company with great service

    Posted 10 September

    Lothian Domestics have been absolutely great. They have great communication and provide accurate time slots to let you know when they will arrive. Our engineer has been fantastic. Giving great advice and repairing the issue
    Verified reviewer
    Job location: G68

Photos

Company Info

Owner

Mr William Nisbet

Ltd Company

3 years on Checkatrade

VAT Registered

Yes: GB289231771

Domestic WorkCards AcceptedInsurance Work Undertaken

We offer a full online quote and booking system on our website, available 24/7.


When requesting a quote through Checkatrade, please ensure you provide details including the brand of appliance and the fault you are experiencing. For certain quotes, if the brand or fault details are not provided, we would not be able to accept the quote. Thank you for your understanding.

Lothian Domestics is a growing family-run business, established in 2015, now offering domestic appliance repair services across Edinburgh, The Lothians, Glasgow, and a large portion of Central Scotland. We believe customer service is the cornerstone of any business and we aim for complete customer satisfaction. We have a fully transparent approach to pricing, which means we do not have any hidden charges or fees and all of our costs are explained clearly when you book a call.

For your peace of mind, our appliance engineers are all fully trained and insured for all work they carry out. Our engineers all have a wealth of knowledge when it comes to appliances and also carry a well stocked selection of parts in their van and this is why the vast majority of our jobs are completed on the first visit, resulting in a quicker turnaround for you. Every one of our appliance engineers are police vetted and carry company identification with them at all times. You expect the best and by using us for your domestic appliance repairs, you can be sure you are getting the best.

Reasons to Choose Us

- Fully transparent and realistic pricing structure. We do not charge any hidden fees. We are so sure of our pricing, we publish all of our prices online.

- Fast, friendly & efficient service. Most jobs are offered an appointment the same or next day after being received.

- We respond to almost all contact attempts within a few business hours, however normally much quicker. Our average response time at present is less than 7 minutes.

- We are a climate positive company. For every customer signing up on our website, we plant a tree, which helps us to do our bit to create a sustainable future for the generations to come. We also separately offset the carbon generated by our employees. To date, we have planted over 8000 trees.

- We carry a very extensive van stock, allowing over 98% of recent repair jobs to be completed on-site, on the first visit.

- We are fully insured and fully skilled to complete all work we carry out.

- We are GDPR compliant

- Our labour rates are fixed to cover almost all faults, meaning you know in advance what our visit will cost with no nasty surprises.

- Letting Agents/landlords get free access to MyLothian, our exclusive in-house system which allows you to track each repair from start to finish.

- We are approved repair agents for some of the largest manufacturers out there, meaning we have the knowledge and technical backup to repair most appliances.

- Unless advised otherwise by our customer, our engineers do not leave parts for you to dispose of after a repair, they take it all with them and dispose of it properly.

- Our engineers are all police vetted and carry photo identification so they are easily recognisable when they arrive on-site.

This trade passed up to 12 Checkatrade vetting checks

Member since April 2022

Individual checks

  • Identification

  • Proof of address

  • Financial

  • Qualifications and accreditations

  • County court judgement

  • Open source media

Business checks

  • Customer Reviews

  • Company trading history

  • Company duplication

  • County court judgement

  • Enhanced business check

  • Director checks

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