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Lothian Domestics Ltd

9.91/10

BROXBURN, West Lothian

Checkatrade member since April 2022

Services

  • Tumble Dryer Repair
  • Washing Machine Repair
  • Electric Oven / Cooker Repair
  • Emergency Appliance Services / Repair Service

Customer Reviews

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9.91 /10

Based on 54 reviews over the past 12 months

Quality of work

9.91

Reliability

9.92

Communication

9.89

What customers are saying

AI-generated from customer reviews over last 24 months

Customers consistently praise this company for its prompt, professional, and efficient service, from booking to completion. The engineers are frequently described as knowledgeable, friendly, and quick to diagnose and resolve issues, with excellent communication throughout the process.

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Reviews (319)

  • Stewart W
    10

    Address washing machine issue.

    Posted 31 March

    A great job. Well done!
    Job location: EH3
  • 9

    Leaking Washing Machine

    Posted 29 March

    Prompt call out time - leaking Washing Machine. Diagnosed what the problem was quickly and efficiently, explained the options clearly and precisely. No complaints at all, great service.
    Verified reviewer
    Job location: EH6
  • 10

    Replaced cooker element

    Posted 15 March

    It was very easy to work with this company. They responded.promptly, their quote was simple and unambiguous and the work, although it was a fairly simple job, was done well, efficiently, and in a timely manner.
    Job location: EH14
  • Paul T
    10

    Oven heating element

    Posted 14 March

    They called before they arrived to give time they expect to be here at fixed oven plus my oven door handle was loose and he fixed that also without being asked great service and very friendly
    Verified reviewer
    Job location: EH20
  • Brian N
    10

    Replacement of grill element.

    Posted 11 March

    Excellent communication from the team throughout the process. Paul who carried out the work arrived promptly, identified the problem and fixed the issue with professionalism. Great to engage with companies that are this reliable. Would definitely recommend.
    Verified reviewer
    Job location: EH14
  • 10

    Would recommend

    Posted 11 February

    I recently used Lothian Domestics to repair a washer-drier. The service was friendly and efficient from booking through to repair and completion. The engineer Scott clearly explained the issue and options to fix. I would thoroughly recommend.
    Job location: EH10

Photos

Company Info

Owner

Mr William Nisbet

Ltd Company

4 years on Checkatrade

VAT Registered

Yes: GB289231771

Domestic WorkCards AcceptedInsurance Work Undertaken

We offer a full online quote and booking system on our website, available 24/7.


When requesting a quote through Checkatrade, please ensure you provide details including the brand of appliance and the fault you are experiencing. For certain quotes, if the brand or fault details are not provided, we would not be able to accept the quote. Thank you for your understanding.

Lothian Domestics is a growing family-run business, established in 2015, now offering domestic appliance repair services across Edinburgh, The Lothians, Glasgow, and a large portion of Central Scotland. We believe customer service is the cornerstone of any business and we aim for complete customer satisfaction. We have a fully transparent approach to pricing, which means we do not have any hidden charges or fees and all of our costs are explained clearly when you book a call.

For your peace of mind, our appliance engineers are all fully trained and insured for all work they carry out. Our engineers all have a wealth of knowledge when it comes to appliances and also carry a well stocked selection of parts in their van and this is why the vast majority of our jobs are completed on the first visit, resulting in a quicker turnaround for you. Every one of our appliance engineers are police vetted and carry company identification with them at all times. You expect the best and by using us for your domestic appliance repairs, you can be sure you are getting the best.

Reasons to Choose Us

- Fully transparent and realistic pricing structure. We do not charge any hidden fees. We are so sure of our pricing, we publish all of our prices online.

- Fast, friendly & efficient service. Most jobs are offered an appointment the same or next day after being received.

- We respond to almost all contact attempts within a few business hours, however normally much quicker. Our average response time at present is less than 7 minutes.

- We are a climate positive company. For every customer signing up on our website, we plant a tree, which helps us to do our bit to create a sustainable future for the generations to come. We also separately offset the carbon generated by our employees. To date, we have planted over 8000 trees.

- We carry a very extensive van stock, allowing over 98% of recent repair jobs to be completed on-site, on the first visit.

- We are fully insured and fully skilled to complete all work we carry out.

- We are GDPR compliant

- Our labour rates are fixed to cover almost all faults, meaning you know in advance what our visit will cost with no nasty surprises.

- Letting Agents/landlords get free access to MyLothian, our exclusive in-house system which allows you to track each repair from start to finish.

- We are approved repair agents for some of the largest manufacturers out there, meaning we have the knowledge and technical backup to repair most appliances.

- Unless advised otherwise by our customer, our engineers do not leave parts for you to dispose of after a repair, they take it all with them and dispose of it properly.

- Our engineers are all police vetted and carry photo identification so they are easily recognisable when they arrive on-site.

This trade passed up to 12 Checkatrade vetting checks

Member since April 2022

Individual checks

  • Identification

  • Proof of address

  • Financial

  • Qualifications and accreditations

  • County court judgement

  • Open source media

Business checks

  • Customer Reviews

  • Company trading history

  • Company duplication

  • County court judgement

  • Enhanced business check

  • Director checks

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