Download app
Trade cover image

Lothian Domestics Ltd

9.93/10

BROXBURN, West Lothian

Checkatrade member since 2022

Customer Reviews

Write a review

9.93 /10

Based on 105 reviews over the past 12 months

Quality of work

9.92

Reliability

9.9

Communication

9.9

What customers are saying

AI-generated from customer reviews over last 24 months

Lothian Domestics receives high praise for their prompt service, clear communication, and efficient, knowledgeable engineers like Scott, Paul, Ross and Steven. Customers appreciate the ease of booking, timely updates, and the engineers' ability to quickly diagnose and fix appliance issues, though one customer experienced multiple visits to resolve an oven issue.

Was this helpful?

Checkatrade is not responsible for the summary or the opinions in it. For more information, please read the reviews themselves and learn more in our reviews policy.

Reviews (272)

  • 10

    Replaced new element in my double oven

    Posted 5 days ago

    This is the second time I have used Lothian Domestics Ltd - last time was in July 2023, and on both occasions I have had excellent service from their engineers and would highly recommend them for any repairs to domestic appliances.
    Verified reviewer
    Job location: EH47
  • 10

    Fixed fridge freezers worn out fan

    Posted 6 days ago

    Was kept well informed about the visit. The engineer was polite new his stuff and got the job done with no fuss.
    Verified reviewer
    Job location: G67
  • 10

    Washing machine repair

    Posted 29 May

    Lothian Domestics got in touch via email to arrange a date via a link and turned up on the day. Also offered to come a day or two earlier if we were available. Scott came out and completed the repair very quickly and was explained the issues and what may cause them. All in all, it was a really informative and efficient repair and we would certainly use Lothian Domestics again if we have any more repairs.
    Verified reviewer
    Job location: EH48
  • 10

    Fast and very efficient service

    Posted 27 May

    Booked an appointment out with office hours but got a slot for the following day. for washing machine repair. We were given a 6 hour window and got a text after a couple of hours with an update, engineer Ross came 10 mins after. Very efficient repair. Would highly recommend Ross and the company.
    Job location: EH16
  • 10

    Grill repair

    Posted 15 May

    Both engineers involved (one for initial call-out, another once the part arrived) were excellent. Explained everything and were very pleasant. Very good communication from the company in every regard. This is the second time I’ve used the company and I now wouldn’t use anyone else for domestic appliance repairs. Prices seem very fair too!
    Verified reviewer
    Job location: EH13
  • 10

    Freezer repair

    Posted 08 May

    They came within the time slot, steven was polite and explained what the problem was and was able to repair it successfully
    Verified reviewer
    Job location: KA3

Photos

Company Info

Owner

Mr William Nisbet

Ltd Company

3 years on Checkatrade

VAT Registered

Yes: GB289231771

Domestic WorkCards AcceptedInsurance Work Undertaken

We offer a full online quote and booking system on our website, available 24/7.


When requesting a quote through Checkatrade, please ensure you provide details including the brand of appliance and the fault you are experiencing. For certain quotes, if the brand or fault details are not provided, we would not be able to accept the quote. Thank you for your understanding.

Lothian Domestics is a growing family-run business, established in 2015, now offering domestic appliance repair services across Edinburgh, The Lothians, Glasgow, and a large portion of Central Scotland. We believe customer service is the cornerstone of any business and we aim for complete customer satisfaction. We have a fully transparent approach to pricing, which means we do not have any hidden charges or fees and all of our costs are explained clearly when you book a call.

For your peace of mind, our appliance engineers are all fully trained and insured for all work they carry out. Our engineers all have a wealth of knowledge when it comes to appliances and also carry a well stocked selection of parts in their van and this is why the vast majority of our jobs are completed on the first visit, resulting in a quicker turnaround for you. Every one of our appliance engineers are police vetted and carry company identification with them at all times. You expect the best and by using us for your domestic appliance repairs, you can be sure you are getting the best.

Reasons to Choose Us

- Fully transparent and realistic pricing structure. We do not charge any hidden fees. We are so sure of our pricing, we publish all of our prices online.

- Fast, friendly & efficient service. Most jobs are offered an appointment the same or next day after being received.

- We respond to almost all contact attempts within a few business hours, however normally much quicker. Our average response time at present is less than 7 minutes.

- We are a climate positive company. For every customer signing up on our website, we plant a tree, which helps us to do our bit to create a sustainable future for the generations to come. We also separately offset the carbon generated by our employees. To date, we have planted over 8000 trees.

- We carry a very extensive van stock, allowing over 98% of recent repair jobs to be completed on-site, on the first visit.

- We are fully insured and fully skilled to complete all work we carry out.

- We are GDPR compliant

- Our labour rates are fixed to cover almost all faults, meaning you know in advance what our visit will cost with no nasty surprises.

- Letting Agents/landlords get free access to MyLothian, our exclusive in-house system which allows you to track each repair from start to finish.

- We are approved repair agents for some of the largest manufacturers out there, meaning we have the knowledge and technical backup to repair most appliances.

- Unless advised otherwise by our customer, our engineers do not leave parts for you to dispose of after a repair, they take it all with them and dispose of it properly.

- Our engineers are all police vetted and carry photo identification so they are easily recognisable when they arrive on-site.

This trade passed up to 12 Checkatrade vetting checks

Member since 2022

Individual checks

  • Identification

  • Proof of address

  • Financial

  • Qualifications and accreditations

  • County court judgement

  • Open source media

Business checks

  • Customer Reviews

  • Company trading history

  • Company duplication

  • County court judgement

  • Public Liability Insurance

  • Director checks

More tradespeople