Lord Roofing and Grounds Works Ltd
Ferryhill, County Durham
Checkatrade member since July 20195
Customer Reviews
Write a review9.22 /10
Based on 18 reviews over the past 12 months
Quality of work
9.39
Reliability
9.39
Communication
9.77
Reviews (139)
10 New Roof and Guttering
Posted 2 days ago
From the start James put me at my ease when he came out initially to assess the job. He communicated exactly what needed to be done and how much it would cost. He updated me regularly as the work progressed. The team working on the roof were friendly and efficient with a high level of skill and workmanship. The best quality materials were used and the company have high standards. The work is guaranteed. Extremely professional and friendly service. I would recommend Lord Roofing and I would use them again.Verified reviewerJob location: TS2110 Excellent Service
Posted 5 days ago
Excellent Service, Matthew explained at every stage of the process, I knew I could trust Lord Roofing to carry out the repairs on the roof, and do an excellent Job. Everyone was dedicated and had a very strong work ethic I Recommend Lord Roofing and Grounds Works LtdVerified reviewerJob location: DL310 Fantastic professional service
Posted 6 days ago
I can't recommend Lord Roofing enough,James attended and gave me an honest review of the job and a quote. Mark and Kai carried out the work to a very high standard. Very pleased with the quality of work.Verified reviewerJob location: DL510 Quality Work
Posted 01 August
Excellent Service, 110%, quality work, dedicated , hardworking and professional. Matthew kept in touch throughout, everyone honestly felt more like family. I highly recommend Lord Roofing and Grounds Work Ltd. And they will certainly be on my list of contacts .Verified reviewerJob location: DL310 Roof and ground work
Posted 24 July
We used lord roofing for a complete new roof. PVC gutters and down pipes. Garden wall and artificial grass done. Everything was carried out to a very high standerd with first class tradesmen. We highly reccomend this company. All work is fully gaurenteed.Verified reviewerJob location: DL19 Replacement Slate Roof
Posted 17 June
It’s the second time I’ve used Lord, this time for a slate roof replacement in a conservation area and top marks all round. Matthew had organised, quoted and ran the project for a new slate roof with insulation, he made everything easy to understand and saved me a bit of cash with a returner discount. The team were slightly delayed starting due to weather but when the got going: Marty, Bradley, Morgan, Chris and Khy where all top notch. There was nothing they couldn’t answer and raised problems promptly with solutions. Thank you Khy for spending an extra day applying all the finishing touches.Verified reviewerJob location: DL2
Photos
Company Info
Owner
Mr James Moore
Ltd Company
6 years on Checkatrade
VAT Registered
Yes: 300907637
We understand the current situation regarding Covid19 or the Corona Virus is a concerning one and we all need to take precautions. As one of the company directors and a former Emergency Nurse Practitioner in Accident and Emergency the wellbeing of our customers and staff is paramount.
We are keeping a close eye on the situation and being guided by government recommendations. Any of our staff who start to show any symptoms will be self-isolating.
While the statistics show that the majority of the population will have mild symptoms and recover fully. The spread of the disease is obviously concerning. There are at risk groups who need to be extra vigilant.
If you have any concerns please inform the office or the surveyor who will be visiting your property. They are regularly hand washing and using hand gel as per government advice. We do not employ sales men to come to your house who need to give you a sales pitch face to face. Our surveyors can attend your property and carry out a telephone survey and take pictures of the issues and potential work required. They will then send you the information for you to look over. Our roofers, ground workers and scaffolders are being extra vigilant and where possible maintain appropriate distance. Our marketing team who deliver leaflets will again be regularly washing their hands and carrying alcohol gel.
If you have any concerns regarding this please get in touch.
As a family run business we appreciate your support through this time.
If you are suffering from anxiety from the current situation, below are some useful links that may help.
https://www.who.int/docs/default-source/coronaviruse/coping-with-stress.pdf?sfvrsn=9845bc3a_2
https://drive.google.com/file/d/1_O8grFdwMDuGVIE_RvdRfhHhf6xf3tY8/view
Support your local businesses and stay well.
Nicola Kirby
LORD Roofing and Grounds Works Managing Director
BSc (Hons), NMC registered
A true family-run local company with an old school mentality where pride takes complete precedent. Polite, courteous, respectful, honest, trustworthy, & peerless with our quality.
LORD Roofing and Ground Works are a locally born, family-run company. From the Directors, through to the Regional Manager, Customer Relations advisors, admin and accounts staff, to the front-line roofing apprentices. The strong family blood-line runs through-out, creating an unparalleled passion and unity, with a true love and understanding for our profession.
LORD Roofing and Ground Works are a close family unit, all of whom share the very same morals, beliefs and ethics. We collectively pride ourselves upon ensuring we take the most meticulous approach when carefully selecting the very highest-level of tradesmen to represent our company. Our passionate & endearing Customer Relations Department, are always on hand to ensure our clients receive the very best in customer care.
Our sole focus is to exceed our client’s expectations on every single occasion Every family member of staff is in place to make your interactions with LORD Roofing and Grounds Works a stress-free, caring, and a truly enjoyable and unique experience. We also offer fully comprehensive, legally-binding, 10-Year Insurance-backed guarantees as standard practice. This ensures our clients have complete piece of mind, with absolute confidence, their money and works are legally covered without exception.
LORD's Insurance-backed warranties are covered by the Consumer Protection Association. Also we have achieved an official accreditation awarded for our superior technical proficiency by The Confederation of Roofing Contractors; and the industry’s premier national Roofing association, National Federation of Roofing Contractors and Competent Roofer. In addition, approved contractor accreditations from Tobermore, Durabound, Resin Mill, Velux and the government-endorsed Trustmark and Certass, our clients can rest assured that they're in the safe hands of certified experts.
The ‘LORD Company Promise’ “To deliver the very highest quality of customer service, workmanship, and standard of products, for the very best price possible.”We will never be beaten on price, on a like-for-like basis"
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Member since 2019
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