Lockfit Leeds

Reviews (137)

• 10

  Fixing Multiple Door Locks

  Posted 18 April

  I found LockFit from checkatrade, I was able to book in an appointment with them - they showed up on time and fixed both lock issues for me with no issues. One door needed picking and a new lock installed, the other needed adjusting so that it locks a lot easier. I would definitely recommend and will be using again if I need a locksmith in future (: Thank you!!!
  Verified reviewer
  Job location: LS13
• 3

  Back door lock fitted and hinge pin replaced.

  Posted 17 April

  All was well, the problem was fixed in a quick and polite manner. Then I received the invoice which was not what I was quoted, an additional £50 was added on with no explanation or notice given prior. When I queried what the additional charge was for, I received a phone call and was spoken to in a very rude manner, he didn’t allow me to talk and then insulted me personally and hung up! VERY UNPROFESSIONAL! When I did try to speak, I was spoken over in a rude dictating manner which resolved nothing. Won’t be contacting again should I need a locksmith in the future. Such a shame.
  Verified reviewer
  Job location: LS10

  Response from Lockfit Leeds

  Thank you for your feedback. We'd like to clarify the situation. You contacted us to attend your tenanted property to remove a snapped key, and we quoted £85 for labour. On arrival, we found the key was pushed too far into the lock, making removal impossible without replacing the entire cylinder. We attempted to reach you for authorisation, but your tenant declined to provide your contact details. The tenant then phoned you and confirmed we had permission to proceed with the lock replacement, which was necessary to restore access to the property. The additional £50 covered the cost and fitting of the new lock. We understand the frustration over unexpected charges, but the work was done based on your tenant’s confirmation to ensure the issue was resolved promptly. We're sorry if our communication came across as rude — that was never our intention. We value professionalism and will review how the conversation was handled. We regret that you're unhappy with the service and wish you all the best in future.

• 10

  Excellent emergency locksmith

  Posted 17 April

  Lockfit Leeds urgently fixed a door mechanism which was not locking properly and so the house could not be locked or left unattended. They found that it only needed to be serviced and did not need new parts or major work. Mori and his locksmith were friendly and very professional.
  Verified reviewer
  Job location: LS17
• 10

  garage door lock

  Posted 08 April

  replied to add in minutes and the lock was changed same day
  Verified reviewer
  Job location: LS10
• 10

  Key stuck in the cylinder lock of an internal door.

  Posted 07 April

  I raised the job and Lockfit Leeds called me within 15 minutes of doing so. Very polite, courteous and professional. They phoned me again when they were setting off and explained everything they were doing to resolve my issue, clearly. They replaced my cylinder lock and door mechanism and I now have a lockable conservatory door again. Very happy with the quality of the work and they fixed things within a few hours of me booking the job. Would highly recommend and use again.
  Verified reviewer
  Job location: LS4
• 10

  Change of locks on front and rear door

  Posted 28 March

  Great communications and the locksmith that came to the property was very polite and helpful. I would definitely recommend this company and use again.
  Job location: LS8