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Lockfit Leeds

Name: Lockfit Leeds
Address: Halifax, West Yorkshire
Rating: 0

9.49/10

Halifax, West Yorkshire

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Customer Reviews

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9.49 /10

Based on 19 reviews over the past 12 months

Quality of work

9.68

Reliability

9.42

Communication

9.24

What customers are saying

AI-generated from customer reviews over last 24 months

Customers consistently praise this trade for their prompt, professional, and friendly service, often highlighting quick response times and efficient work. A small number of reviewers have raised concerns about the final invoice being higher than the initial estimate.

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Reviews (140)

10
Great Service
Posted 28 October
Professional, on time, great communication, great service
Verified reviewer
Job location: WF2
C
Chris S
10
accessing bike battery
Posted 01 September
really hard working on a difficult job. very professional.
Verified reviewer
Job location: LS12
10
Great quick service
Posted 12 May
Professional, polite and prompt service. Had everything they need to complete the job and explained all the options to get the best results. Finished to an excellent standard, would highly recommend
Verified reviewer
Job location: LS10
10
Fixing Multiple Door Locks
Posted 18 April
I found LockFit from checkatrade, I was able to book in an appointment with them - they showed up on time and fixed both lock issues for me with no issues. One door needed picking and a new lock installed, the other needed adjusting so that it locks a lot easier. I would definitely recommend and will be using again if I need a locksmith in future (: Thank you!!!
Verified reviewer
Job location: LS13
3
Back door lock fitted and hinge pin replaced.
Posted 17 April
All was well, the problem was fixed in a quick and polite manner. Then I received the invoice which was not what I was quoted, an additional £50 was added on with no explanation or notice given prior. When I queried what the additional charge was for, I received a phone call and was spoken to in a very rude manner, he didn’t allow me to talk and then insulted me personally and hung up! VERY UNPROFESSIONAL! When I did try to speak, I was spoken over in a rude dictating manner which resolved nothing. Won’t be contacting again should I need a locksmith in the future. Such a shame.
Verified reviewer
Job location: LS10
Response from Lockfit Leeds
Thank you for your feedback. We'd like to clarify the situation. You contacted us to attend your tenanted property to remove a snapped key, and we quoted £85 for labour. On arrival, we found the key was pushed too far into the lock, making removal impossible without replacing the entire cylinder. We attempted to reach you for authorisation, but your tenant declined to provide your contact details. The tenant then phoned you and confirmed we had permission to proceed with the lock replacement, which was necessary to restore access to the property. The additional £50 covered the cost and fitting of the new lock. We understand the frustration over unexpected charges, but the work was done based on your tenant’s confirmation to ensure the issue was resolved promptly. We're sorry if our communication came across as rude — that was never our intention. We value professionalism and will review how the conversation was handled. We regret that you're unhappy with the service and wish you all the best in future.
10
Excellent emergency locksmith
Posted 17 April
Lockfit Leeds urgently fixed a door mechanism which was not locking properly and so the house could not be locked or left unattended. They found that it only needed to be serviced and did not need new parts or major work. Mori and his locksmith were friendly and very professional.
Verified reviewer
Job location: LS17