All was well, the problem was fixed in a quick and polite manner.
Then I received the invoice which was not what I was quoted, an additional £50 was added on with no explanation or notice given prior.
When I queried what the additional charge was for, I received a phone call and was spoken to in a very rude manner, he didn’t allow me to talk and then insulted me personally and hung up! VERY UNPROFESSIONAL!
When I did try to speak, I was spoken over in a rude dictating manner which resolved nothing.
Won’t be contacting again should I need a locksmith in the future.
Such a shame.
Response from Lockfit Leeds
Thank you for your feedback. We'd like to clarify the situation.
You contacted us to attend your tenanted property to remove a snapped key, and we quoted £85 for labour. On arrival, we found the key was pushed too far into the lock, making removal impossible without replacing the entire cylinder.
We attempted to reach you for authorisation, but your tenant declined to provide your contact details. The tenant then phoned you and confirmed we had permission to proceed with the lock replacement, which was necessary to restore access to the property. The additional £50 covered the cost and fitting of the new lock.
We understand the frustration over unexpected charges, but the work was done based on your tenant’s confirmation to ensure the issue was resolved promptly.
We're sorry if our communication came across as rude — that was never our intention. We value professionalism and will review how the conversation was handled.
We regret that you're unhappy with the service and wish you all the best in future.