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Latch & Locksmith

9.99/10

West Malling

Checkatrade member since February 2018
5

Customer Reviews

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9.99 /10

Based on 23 reviews over the past 12 months

Quality of work

10

Reliability

9.96

Communication

10

What customers are saying

AI-generated from customer reviews over last 24 months

Customers consistently praise this company for its prompt, professional, and courteous service, highlighting the clear communication and efficient workmanship; many reviewers specifically commend Ray for his helpfulness and expertise.

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Reviews (189)

  • 10

    Great speedy service

    Posted 14 July

    We had issues with our locks and needed to get it resolved during the week but ran out of time. Around midday saturday the key wouldnt even turn and i was stuck outside with 2 little children. I phone 3 places, two of which quoted at least 3 to 4 hours. However my issue was resolved along with the initial problem within 25 minutes of my call to them. All for a modest fee which truly saved my bacon! He was also really friendly as well.
    Job location: ME19
  • 10

    Knew lock on front door

    Posted 04 July

    Arrived on time, was very curteous. My lock was hard to find and I was talked through an option and how it would work. The door hinge had broken which was also mended and the door greased and aligned. I have a new door now, would defo use again and refer onto other people. Job well done!
    Verified reviewer
    Job location: TN2
  • 10

    Replacement of lock for bifold doors

    Posted 03 July

    Who is so easy to deal with these guys? Communicated very promptly by text and knew exactly what we needed. Really competitively priced and perfectly executed. Would definitely recommend.
    Job location: ME18
  • 10

    Back door would not lock

    Posted 12 June

    Very professional service door was fixed and the locksmith also realigned one of my other doors.
    Verified reviewer
    Job location: TN15
  • 10

    Broken lock

    Posted 12 June

    Ray came out to us after the lock in our patio door broke. Ray was polite and friendly, he explained everything he needed to do. Apart from fitting new locking mechanism Ray also repaired the doors which are closing much better now. Would highly recommend this business.
    Job location: ME19
  • 10

    Lock repairs

    Posted 11 June

    Excellent service, Ray was great at communicating and was very thorough in his work, punctual and conscientious in his work
    Job location: ME20

Photos

Company Info

Owner

Mr Phil Duffy

Sole Trader

7 years on Checkatrade

VAT Registered

No

Domestic WorkCommercial WorkFree EstimatesCards AcceptedInsurance Work Undertaken24 Hour Call-out

Hi, I'm Phil. We are a family run locksmith business covering Kent. We love what we do and are happy to answer any questions you may have so please feel free to contact us via phone or email. We believe our local knowledge and reputation is invaluable giving customers peace of mind when calling.


We don’t believe in call out charges or any hidden costs, and you only pay the price we’ve quoted once the job has been completed. - We are competitively priced and any quote will be beaten.

Offering a 24/7 service for both domestic and commercial customers, we aim to be on site with an average response time of 20 minutes. We cover Kent and all surrounding areas from King Hill to Chatham and Maidstone to Sittingbourne. We are conveniently situated near the M20, meaning quick and fast response times in emergency situations or if your locked out.

We pride ourselves on a friendly and professional service and strive for 100% customer satisfaction.

With a large availability of locks in stock, we aim to complete the job immediately.


WHAT MAKES US DIFFERENT?

  • EMERGENCY LOCKSMITH - We specialise in non-destructive techniques to gain entry to your property without causing damage. Destructive lock entry to get you back inside is always a last resort and never our first option.
  • DOMESTIC & COMMERCIAL - No call out charges and quick responses mean our customers can rely on us deliver the best lock services possible. Latch and Locksmith will be there for you.
  • 2O MIN RESPONSE TIME - Whether its early morning or the middle of the night, we assure customers of a 24-hour call service with a 20-minute response time within the Kent area.
  • UPVC DOOR SPECIALISTS - Our locksmiths have expertise in replacing and repair of locks in UPVC doors and windows. Call us to find out more on how we can help.
  • FULLY INSURED - Giving you peace of mind that you’re secure in your home or business premises, we are DBS checked, fully insured and trained.
  • LOCAL & RELIABLE - You will always be speaking with a Local Locksmith when calling us, not a call centre. Our reputation is paramount and we never overprice or under-deliver.

We accept Cash, bank transfers and also take most major Credit and Debit cards as we understand emergencies don’t always happen at the most convenient times of the month.


Call us for further information or visit our website www.latchandlocksmith.co.uk

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Member since 2018

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