Kent Drainage Ltd

Reviews (422)

• 10

  Replacement of pump

  Posted 21 October 2022

  Kent Drainage; were very helpful with a professional approach and high customer focus and satisfaction, especially Rob Pollard (Director)& James (Onsite Engineer)
  Verified reviewer
  Job location: TN26
• 1

  Investigate a leak in kitchen

  Posted 02 September 2022

  An engineer came to my house to assess a puddle of water I had in the kitchen and said they had to drill into my waste pipe outside and put a camera in it to assess the damage. After doing this the engineer said he couldn't see anything there and suggested I spend over £1,000 to drill into the kitchen floor so he could investigate further as he couldn't find the source of the leak. Two days later a plumber from another company came to look, and simply tightened the pipes. Now the external waste pipe the KD Drainage engineer drilled into is leaking and they are refusing to fix it. Stay away.
  Verified reviewer
  Job location: CT19

  Response from Kent Drainage Ltd

  The works were competed over 12 months ago with no issue up to this point. The job was initially passed to us a blocked kitchen drain, which we cleared, customer was happy, whilst on site customer raised concerns of water found seeping through kitchen floor tiles. On closer inspection the grouting around some tiles has corroded away and evidence of moister can be seen. Unable to find manhole within the property and due to concerns of a possible blocked and buried manhole under kitchen tiles, Access was made into Svp via a PIP kit (no extra charge) for cctv inspection to be carried out to investigate further. CCTV show’s all drainage to be in free-flowing condition and for this property not to have a manhole chamber within its boundary. Access made was sealed with band seal to which has been watertight since the works were completed, a band seal is a rubber connecter that’s tightened using metal jubilee clips, the customer is saying this is now leaking, the jubilee clips do not come lose on their own, for it to be 12 months later, this clearly indicates someone else has tampered with it.

• 10

  Sewer clearance

  Posted 02 September 2022

  The company rep, Carl, went above and beyond to ensure that the sewer was unblocked. It was not quite a straightforward job. Initial investigation with the camera showed that there was a second manhold nearby which needed to be chexked and cleared. We checked with neighbours but found that theirs was not the issue. Came back on site, he investigated further and said the second manhold was very close. With no visible sign, he dug around the area suspected, right under part of the driveway, we found the second one. He patiently worked at it until all was sorted. Highly recommended
  Verified reviewer
  Job location: NR7
• 9.25

  Drain problem

  Posted 23 August 2022

  No mess, no fuss, in and out in a jiffy. Both Karl and Conner were lovely chaps that explained everything to me thoroughly as they completed their assessment. Little late due to the traffic but updated regularly as they were inbound. Would recommend!
  Job location: ME3
• 9.5

  Clear drain

  Posted 22 August 2022

  Excellent Great Job
  Job location: SE15
• 9.5

  Replaced pump system for rainwater tank with submersible pump

  Posted 12 August 2022

  When the pump for my rainwater harvesting system failed after 14 years of operation, Kent Drainage were quick to react and visit to assess the work required, and even assisted in an interim fix for water supply to my toilets. The work was completed within a relatively quick timeframe and to budget. In all interactions - over the phone and in person - the employees of Kent Drainage were professional, friendly and efficient and ensured my initial worries after the pump failed were well and truly resolved.
  Verified reviewer
  Job location: CT10