I sent JW Security clear video/photos of UPVC window fault. Quoted £130 as “straightforward”. Once onsite, the story changed: “mechanism discontinued”, and instead of fixing the fault, they fitted 2 sash jammers instead! Price jumped to £180. Sash jammers are a temporary stop-gap, not a repair, and the parts are under £5 each. “Discount” of £15 offered after I complained. Later discovered that the mechanism is easily obtainable - it's a new build flat. Paid £165 and lots of stress for poor outcome. I'm now paying another company to fix my window properly. Completely unprofessional. Avoid.
Response from J W Security
Hi Leon,
Thank you for your feedback. We’re sorry to hear you were unhappy with your experience and we would like to provide some clarification.
We initially quoted £135 to adjust and align the existing window mechanism. While on site, it was found to be inoperable. You were contacted at the time via phone call and agreed to the installation of two sash jammers at an additional cost, with video examples provided showing the proposed solution . A £15 goodwill discount was later applied and agreed. All work was completed as instructed and to a good standard.