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J P Free Ltd

9.44/10

Dorchester

Checkatrade member since March 2024

Customer Reviews

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9.44 /10

Based on 38 reviews over the past 12 months

Quality of work

9.32

Reliability

9.53

Communication

9.24

What customers are saying

AI-generated from customer reviews over last 24 months

JP Free receives praise for their prompt service, efficient work, and friendly, knowledgeable engineers, particularly Naomi and Felix, who are often mentioned for their professionalism and helpfulness; however, a small number of customers have reported issues with responsiveness and incomplete work.

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Reviews (62)

10
Repairing a leaking pipe.
Posted 07 July
All round first class service. The work was carried out to high standard.
Verified reviewer
Job location: DT1
10
Toilet
Posted 03 July
Fixed for now and wait see how long it will last for, had taken photos incase need need new fixtures
Job location: BA21
10
Gas safety certificate
Posted 24 June
Good communication via check- a-trade app. Clear expectation around availability that matched my request. Knowledgeable practitioner who undertook job quickly, competently, and to time
Verified reviewer
Job location: DT10
9.67
Replaced taps in two bathrooms and the kitchen.
Posted 11 June
Contacted through the Checkatrade app for the first time. They were able to do the work at short notice which worked well for me. They arrived on time but then found that they required an additional fitting due to the tap connections. Knowing our timescales they drove back to head office to pick up the required fitting so they could complete the task that morning. Much appreciated.
Job location: DT6
Response from J P Free Ltd
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we look forward to serving you again soon!
10
Leak under kitchen sink
Posted 28 May
Leak under kitchen sink and valve also leaking when I tried to turn it off. Phoned JP Free and a plumber arrived within 15 minutes! Was very neat and tidy and all sorted within a couple of hours
Verified reviewer
Job location: DT1
Response from J P Free Ltd
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we look forward to serving you again soon!
9.67
Fixing a gas pipe under concrete floor
Posted 22 May
Came round very quickly due to a last minute cancellation and quickly fixed the problem in an afternoon, even changing the date of a job already booked in to finish. Would recommend
Verified reviewer
Job location: BA20
Response from J P Free Ltd
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to our team, and we look forward to serving you again soon!

Photos

+12

Company Info

Owner

Mr James Free

Ltd Company

1 years on Checkatrade

VAT Registered

Domestic WorkFree EstimatesInsurance Work UndertakenCommercial Work

JP Free Ltd are based in Weymouth serving customers in Dorset and the Southwest. We are Gas Safe with Natural gas and LPG and along with our OFTEC and HETAS registration we pride ourselves on providing an expert and courteous service and not adding hidden costs. Whether you have a leaky tap or need a property renovation, we are waiting to hear from you to discuss your requirements or to arrange an appointment for a no obligation free quotation at a time that is convenient for you - our aim is for maximum customer satisfaction from a company that you can trust.