Jones and Sons Plumbers and Heating Engineers

Reviews (73)

• 10

  Professional Gas safety engineer. Reliable, great communication.

  Posted 25 March

  We needed a gas safety inspection certificate and a boiler service. Jones and Sons were professional, reliable and a pleasure to deal with, couldn’t fault them.
  Verified reviewer
  Job location: PO22
• 10

  Leaking water pipe upstairs

  Posted 19 February

  Attended and cut out and replaced faulty section of old pipe. Nice tidy job.
  Verified reviewer
  Job location: BN18
• 10

  Leaky radiator

  Posted 14 February

  Efficient , knowledgable and polite.
  Verified reviewer
  Job location: BN18
• 10

  New towel rail supplied and fitted

  Posted 08 February

  Great communication and service
  Verified reviewer
  Job location: BN17
• 10

  Plumbing

  Posted 08 February

  Clean, well done job
  Verified reviewer
  Job location: BN18
• 0

  Tripping kitchen Tap

  Posted 26 January

  What a way to treat a customer Came to look at dripping tap,need a new one which I ordered sent him EMail it had arrived no response from him I rang him said he would be there on Sat 25 January, rang said his child was ill,I was fed up with his excuses put phone down. He has left me with a tap with handle that keeps falling off having bee taken apart by him. Absolutely Disgusting treatment, made me feel quite ill.
  Job location: PO20

  Response from Jones and Sons Plumbers and Heating Engineers

  I am truly sorry to hear that you were unhappy with your experience. As a small family business, my reputation is incredibly important to me, and I always strive to provide the best service possible to all my customers. Unfortunately, I had to cancel your appointment at short notice because my young son fell very ill. Family emergencies are never planned, and as a father, my priority in that moment was to ensure he received the care and attention he needed. I did offer you an alternative appointment within four days, doing my best to minimize any inconvenience to you. I understand your frustration, but I am saddened by the tone of your review. Life sometimes throws unexpected challenges our way, and while I try my hardest to accommodate everyone, it seems I was unable to meet your expectations on this occasion. To my other valued customers, I want to reassure you that I remain committed to providing reliable and high-quality service, even in difficult circumstances. Thank you for understanding that behind every small business is a person, a family, and sometimes, unavoidable human moments. Kind regards, Andy Jones