Instant Glass & Glazing Limited

Reviews (251)

• 10

  Retail Area Manager

  Posted 03 June

  My call was answered immediately, even though it was a Sunday and they were on site making the window safe within a few hours. The quote for replacement glass was very competitive and the team could not have been more helpful and accommodating - even dismantling then reassembling shop fittings for safety. Communication throughout was excellent from all departments. Definitely recommend from this experience.
  Job location: BN2

  Response from Instant Glass & Glazing Limited

  Thank you for your feedback. We're pleased we could assist you so quickly and ensure the site was made safe without delays. It's great to hear our team's efforts and communication stood out to you. We hope to work with you again in the future if needed.

• 9

  Operate as a 2nd. party installer to complete a 1st. party incomplete installation

  Posted 03 June

  The 1st. party installer let me down with an in-compete installation. Instant Glazing were prepared to operate as a 2nd. party installer to continue & fully complete the outstanding installation of the flat roof glazed balustrade panels. The only reason why i gave a 9 score for reliability, their van broke down the day before & were unable deliver on the agreed date but it was completed on Xmas eve. So thankyou.
  
  Job location: W6

  Response from Instant Glass & Glazing Limited

  Thank you for taking the time to share your experience with us, we're glad we could step in and complete the installation to your satisfaction. It was a pleasure to assist you and we're always here if you need us again in the future.

• 9

  great service

  Posted 28 May

  This was our first job with these guys, and we would def use them again
  
  Verified reviewer
  Job location: BN17

  Response from Instant Glass & Glazing Limited

  Thank you so much for your review! We’re glad to hear you were happy with the service. It was a pleasure working with you, and we look forward to helping you again in the future. The Instant Glass & Glazing Ltd Team

• 8

  Bedroom window needed new hinges

  Posted 17 April

  Dan and Callum came to install and found that a narrower hinge was needed - so this was ordered. From then, communication with the admin team went downhill - I was on at least two occasions given an installation window but then found Dan and Callum had been sent off to another job, ignoring mine. So frustrating, I literally spent hours on end sitting at home waiting, all through mistakes made by the admin team. The job however, when finally finished 10 days later, was great
  Verified reviewer
  Job location: SW2

  Response from Instant Glass & Glazing Limited

  We're sorry to hear that the service you received didn’t meet our usual high standards. We truly appreciate your feedback—it helps us identify areas for improvement and ensure a better experience for all our customers.

• 10

  Glazing leaded windows

  Posted 22 March

  Really fast, professional service from start to finish. Great communication, friendly, skilled fitters arrived promptly and completed the job in a short time. Highly recommend. Thank you!
  Verified reviewer
  Job location: RH17

  Response from Instant Glass & Glazing Limited

  Thank you for the recommendation, Helen. We really appreciate it, and hope to work with you again in the future should you need us.

• 10

  Fixing high rise window in storm!!

  Posted 07 February

  My twist and turn Window on the 13th floor only had one good hinge out of 4! exceptionally clear communication from Heather/coordinator & Edward/engineer. Fixed quickly and calmly. So grateful and would highly highly recommend
  Verified reviewer
  Job location: SE8

  Response from Instant Glass & Glazing Limited

  Thank you for your review! We truly appreciate your kind words. Your positive feedback has been shared with Heather, Edward, and the rest of the team. We look forward to working with you again in the future if the need arises.