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Reviews

  • 10

    Excellent service

    Posted 11 July

    Communication from start to finish was excellent. Work was completed by a friendly & efficient tradesman to a good standard. Whole service was fantastic, would not hesitate to recommend or use them in future.
    Verified reviewer
    Job location: RH10
  • 10

    Retail Area Manager

    Posted 03 June

    My call was answered immediately, even though it was a Sunday and they were on site making the window safe within a few hours. The quote for replacement glass was very competitive and the team could not have been more helpful and accommodating - even dismantling then reassembling shop fittings for safety. Communication throughout was excellent from all departments. Definitely recommend from this experience.
    Job location: BN2

    Response from Instant Glass & Glazing Limited

    Thank you for your feedback. We're pleased we could assist you so quickly and ensure the site was made safe without delays. It's great to hear our team's efforts and communication stood out to you. We hope to work with you again in the future if needed.

  • 9

    Operate as a 2nd. party installer to complete a 1st. party incomplete installation

    Posted 03 June

    The 1st. party installer let me down with an in-compete installation. Instant Glazing were prepared to operate as a 2nd. party installer to continue & fully complete the outstanding installation of the flat roof glazed balustrade panels. The only reason why i gave a 9 score for reliability, their van broke down the day before & were unable deliver on the agreed date but it was completed on Xmas eve. So thankyou.
    Job location: W6

    Response from Instant Glass & Glazing Limited

    Thank you for taking the time to share your experience with us, we're glad we could step in and complete the installation to your satisfaction. It was a pleasure to assist you and we're always here if you need us again in the future.

  • 9

    great service

    Posted 28 May

    This was our first job with these guys, and we would def use them again
    Verified reviewer
    Job location: BN17

    Response from Instant Glass & Glazing Limited

    Thank you so much for your review! We’re glad to hear you were happy with the service. It was a pleasure working with you, and we look forward to helping you again in the future. The Instant Glass & Glazing Ltd Team

  • 8

    Bedroom window needed new hinges

    Posted 17 April

    Dan and Callum came to install and found that a narrower hinge was needed - so this was ordered. From then, communication with the admin team went downhill - I was on at least two occasions given an installation window but then found Dan and Callum had been sent off to another job, ignoring mine. So frustrating, I literally spent hours on end sitting at home waiting, all through mistakes made by the admin team. The job however, when finally finished 10 days later, was great
    Verified reviewer
    Job location: SW2

    Response from Instant Glass & Glazing Limited

    We're sorry to hear that the service you received didn’t meet our usual high standards. We truly appreciate your feedback—it helps us identify areas for improvement and ensure a better experience for all our customers.

  • 10

    Glazing leaded windows

    Posted 22 March

    Really fast, professional service from start to finish. Great communication, friendly, skilled fitters arrived promptly and completed the job in a short time. Highly recommend. Thank you!
    Verified reviewer
    Job location: RH17

    Response from Instant Glass & Glazing Limited

    Thank you for the recommendation, Helen. We really appreciate it, and hope to work with you again in the future should you need us.