Instaloft Ltd

Reviews (484)

• R
  Rachel R
  10

  loft boarded and access ladder installed

  Posted 6 days ago

  Very helpful with moving the loft hatch to match our future plans for the house
  Verified reviewer
  Job location: BL2
• K
  Kim S
  10

  Excellent product and service worth the little bit extra

  Posted 07 August

  Fantastic experience from start to finish. Super quick survey appointment, measured, discussed options and prices - no pressure sales. On installation day the workmen were friendly, super tidy and incredibly efficient. There are cheaper options but this is a superior product and service with a lifetime guarantee. Definitely worth it and highly recommend them.
  Verified reviewer
  Job location: SO32
• H
  Helen T
  10

  Loft boarding, light and ladder installation

  Posted 06 August

  Fantastic service from Instaloft. I had 4 companies come out to quote and I felt that Instaloft were honest and not pushy which I appreciated. They had also been recommended by a friend which gave me more confidence. On the day of installation, I was extremely impressed by the professionalism of the workman and couldn’t believe he got it all done by lunchtime. No mess left and clear explanation provided on how to use and maintain. Would definitely recommend this company to others.
  
  Verified reviewer
  Job location: HD2
• 10

  Trustworthy and truly amazing

  Posted 05 August

  Great work skills and good communication and well delivered I am so happy to choose Instaloft thanks you so much for great job.
  Verified reviewer
  Job location: NP20
• 10

  A warranty that works!

  Posted 29 July

  I can't praise the Instaloft team highly enough. I always believe the true measure of great customer service is how a company responds when something goes wrong, and Instaloft exceeded all my expectations. After three years, our loft hatch started to develop a fault. I sent a quick email on a Sunday evening, received a call first thing Monday, and by Wednesday afternoon the team had already replaced it and had everything working like new. The engineers were professional, friendly, incredibly polite, and left everything spotless. They worked thoroughly and made us feel like we were their most i
  Verified reviewer
  Job location: WR10
• S
  Sam H
  1.67

  Terrible attitude and rude. Presumably not happy he couldn't push a sale.

  Posted 24 July

  I am really unimpressed with the service I received, and not sure what impression I gave, but being accused of being cagey and untrusting (the worst he'd ever seen) is not a constructive approach to a home survey and quote process. The only thing I can gauge is that I may have seemed concerned as it was being presented as a much bigger job than I thought. However no details discussed and I never received the quote for works. Incredibly rude to talk to me like that in my house and I did not do anything wrong. Would not recommend and will follow his advice to use someone else.
  Verified reviewer
  Job location: TN2