Hydroworks Water Softeners
Your Local Area
Checkatrade member since April 2022
Customer Reviews
Write a review9.99 /10
Based on 27 reviews over the past 12 months
Quality of work
10
Reliability
10
Communication
9.95
What customers are saying
AI-generated from customer reviews over last 24 months
Customers consistently praise Hydroworks for their professionalism, expertise, and excellent customer service from the initial consultation to the final installation. The team is frequently described as knowledgeable, polite, and tidy.
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Reviews (145)
10 Professional
Posted 5 days ago
I needed a replacement water softener and was contacted by Hydroworks water softeners. I dealt with a gentleman named Mitch who gave me honest advice on what was needed. The engineer who came and installed the system was very professional and informative about the softener. I would highly recommend this company as totally professional and fair on price.Verified reviewerJob location: DA710 Water Softener
Posted 18 July
We decided on fitting a water softener, and on researching online found that Hydroworks came highly recommended from all the feedback so we booked for Laurence to come round. He was an absolute mine of information and answered every question we had thought of and many that we hadn't! We booked up and the work was completed shortly after, fitting a Harvey water softener outside under an insulated aluminium housing. We had a few problems getting the App to link up, but the Hydroworks team linked in with Harveys to quickly resolve the issue. We highly recommend Laurence and Hydroworks!Verified reviewerJob location: CR610 Professor of Water Softener engineering...!
Posted 13 July
I've numerous problems with my water softener over the years. It hasn't been properly diagnosed and appropriately fixed in the past, so I have paid out much more money in repairs than I needed to have done. And then I found Laurence, owner and expert water softener engineer at Hydroworks. He was the first tradesman in this field I have met who really seemed to understand the machine and its problems. He did a very through examination, diagnosed the problem (Chlorine contamination) and proposed and costed a couple of options. He was able to fix the problem there and then. Very happy.Verified reviewerJob location: SE310 We would 100% recommend Hydroworks, Laurence and his team.
Posted 25 June
Hydroworks ware excellent, we were totally impressed from start to finish. Laurence knew all there was to know about water softeners, the different makes and the various models. He went through the whole process with us from which machine would suit us best to how and where it would be fitted. There was no hard sell which was nice too. On the day of installation Ash the engineer worked till it was finished (approx. 4 hours) keeping any disruption to a minimum, cleared up as he went along and checked we were happy before he left. He was very respectful of us and our home. 100% happyVerified reviewerJob location: BN1310 water softener and outside tap install
Posted 20 June
brilliant laurence the owner so passionate. fantastic engineer for the install. all in one dayVerified reviewerJob location: ME910 Water softener repair
Posted 20 June
Competent and friendly serviceVerified reviewerJob location: CR0
Photos
Company Info
Owner
Mr Laurence Willis
Limited Liability Partnership (LLP)
3 years on Checkatrade
VAT Registered
No
Welcome to Hydroworks Water Softeners
Thank you for visiting our Checkatrade page. While we are new to this platform, we are far from new to the industry. We invite you to learn more about us through our website at www.hydroworks.co.uk or by watching our introductory "Welcome to Hydroworks" video - www.youtube.com/watch?v=hSsOmAsFU_8
Our Reputation
We are proud to have consistently earned 5-star ratings across Trustpilot, Facebook, Google, and Trading Standards. Our dedication to delivering world-class service is unwavering, and it’s our goal to ensure that you and every customer we serve experience excellence in every interaction.
Our Expertise
At Hydroworks, we specialize in the maintenance and service of nearly all makes and models of water softeners, catering to both domestic and commercial clients. We also offer a range of top-quality water softeners for sale, supply water filters, and have a strong partnership with Quooker for their cutting-edge boiling water systems.
Our advice is always tailored to your needs, drawing on our deep expertise in the water softening industry. Laurence, the owner, has an extensive background, having managed the Harvey Softeners dealer network for 8 years and the Ecowater dealer network before that. This wealth of experience has been instrumental in the growth and success of Hydroworks over the past 6 years. Laurence personally trains each team member to ensure they deliver the same high standard of service that Hydroworks is known for.
Transparency and Integrity
In an industry often clouded by misleading information, we stand out by offering clear, accurate guidance. We work hard to dispel common myths and provide you with reliable, honest advice. Our website features detailed comparison pages and answers to frequently asked questions, such as:
* How to choose the right water softener for your needs
* Is softened water safe to drink?
* Can softened water help with eczema?
* How much salt will my softener use?
* Which salt is best for my water softener?
* How to bypass your water softener
* The real benefits of softened water
* The impact of hard water on your home
* Is it safe to put softened water into a boiler?
Our Coverage Area - As a local business, we proudly serve the following areas:
* Kent
* South East London (up to just west of Croydon)
* East Sussex
* West Sussex (up to Worthing)
* East Surrey
Our Commitment to You
We are a professional and trustworthy team that takes pride in doing a proper job every time. If we ever fall short of the high standards we set for ourselves, I encourage you to reach out to me directly. My promise to you is simple: We will take care of you and your home with the utmost respect and deliver world-class service every time.
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