Hydroworks Water Softeners
Your Local Area
Checkatrade member since April 2022
Services
- Water Softeners
- Purifiers
- Emergency Household Water Treatment Service
Customer Reviews
Write a review9.98 /10
Based on 19 reviews over the past 12 months
Quality of work
10
Reliability
10
Communication
9.95
Reviews (153)
10 Great customer service from a family run firm
Posted 12 March
Excellent customer service from start to finish. As for the system, wish we had done this years ago!Verified reviewerJob location: BN710 Great company
Posted 02 March
Shopped around quite a bit for a water softener. Stumbled upon Hydroworks and after some research decided to go with them. Could not be more happier with this company. From the initial contact, installation and afterwards, Hydroworks made us feel confident that we made the right decision. We would have no hesitation in recommending them to all.Verified reviewerJob location: TN2310 Reliability
Posted 19 February
A very efficient service. Items delivered in a shorter time than was quoted. Been with them for over 2 years for salt resupply. Orders always dealt with poilitely and promptly.Verified reviewerJob location: ME1310 Reliable and efficient, cost effective service
Posted 20 January
The advice, subsequent ordering process, supply and installation we received were first rate. Everyone involved in the process at Hydroworks were friendly, helpful and efficient. The replacement of our old Harveys water softener with a up to date model was handled very well with clear explanations on specification, cost and operation of each model making our selection easy.Verified reviewerJob location: BR710 100% customer satisfaction
Posted 16 December 2025
Very knowledgeable salesperson who had great understanding of customer requirements which resulted in very efficient installation. Highly recommendVerified reviewerJob location: RH210 Superb Experience with Hydroworks
Posted 15 December 2025
Our experience with Hydroworks was great. Prior to meeting Laurence from Hydroworks, we were engaging with Harvey directly, however what tilted the decision in favour of Hydroworks was the detailed explanation of the entire system and the nuances that Laurence covered during the meeting which was quite impressive. He is super knowledgeable. The installation at our place went quite smoothly and Ashley from Hydroworks was really professional with the setup. It was really nice to have him do the job at our place. Overall, we are very happy and wouldn't hesitate to recommend Hydroworks.Verified reviewerJob location: KT17
Photos
Company Info
Owner
Mr Laurence Willis
Limited Liability Partnership (LLP)
4 years on Checkatrade
VAT Registered
No
Welcome to Hydroworks Water Softeners
Thank you for visiting our Checkatrade page. While we are new to this platform, we are far from new to the industry. We invite you to learn more about us through our website at www.hydroworks.co.uk or by watching our introductory "Welcome to Hydroworks" video - www.youtube.com/watch?v=hSsOmAsFU_8
Our Reputation
We are proud to have consistently earned 5-star ratings across Trustpilot, Facebook, Google, and Trading Standards. Our dedication to delivering world-class service is unwavering, and it’s our goal to ensure that you and every customer we serve experience excellence in every interaction.
Our Expertise
At Hydroworks, we specialize in the maintenance and service of nearly all makes and models of water softeners, catering to both domestic and commercial clients. We also offer a range of top-quality water softeners for sale, supply water filters, and have a strong partnership with Quooker for their cutting-edge boiling water systems.
Our advice is always tailored to your needs, drawing on our deep expertise in the water softening industry. Laurence, the owner, has an extensive background, having managed the Harvey Softeners dealer network for 8 years and the Ecowater dealer network before that. This wealth of experience has been instrumental in the growth and success of Hydroworks over the past 6 years. Laurence personally trains each team member to ensure they deliver the same high standard of service that Hydroworks is known for.
Transparency and Integrity
In an industry often clouded by misleading information, we stand out by offering clear, accurate guidance. We work hard to dispel common myths and provide you with reliable, honest advice. Our website features detailed comparison pages and answers to frequently asked questions, such as:
* How to choose the right water softener for your needs
* Is softened water safe to drink?
* Can softened water help with eczema?
* How much salt will my softener use?
* Which salt is best for my water softener?
* How to bypass your water softener
* The real benefits of softened water
* The impact of hard water on your home
* Is it safe to put softened water into a boiler?
Our Coverage Area - As a local business, we proudly serve the following areas:
* Kent
* South East London (up to just west of Croydon)
* East Sussex
* West Sussex (up to Worthing)
* East Surrey
Our Commitment to You
We are a professional and trustworthy team that takes pride in doing a proper job every time. If we ever fall short of the high standards we set for ourselves, I encourage you to reach out to me directly. My promise to you is simple: We will take care of you and your home with the utmost respect and deliver world-class service every time.
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Member since April 2022
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