Hilites Group Ltd

Reviews (39)

• 10

  Cutting back and tidying garden

  Posted 08 July

  Hilites Group Ltd responded very quickly to my request and provided a hard working, diligent and very considerate operative within a few days. Really good communication throughout. Cut back and sympathetically shaped overgrown Honeysuckle, Fuchsia, Clematis montana, Ceanothus and Trachelospermum. Removed unwanted rose and weeds. Strimmed and trimmed and cleared up. Very happy with the work done and would recommend this service.
  
  Verified reviewer
  Job location: SE1
• 1

  Very bad experience

  Posted 05 July

  I provided pictures for them to assess the job, they accepted it, then forced me to pay a 50% deposit to get an appointment, then said they couldn't do the gutters, then sent someone who didn't prune the crown of the trees, and also cut the front hedge so hard that the neighbour is complaining they might have killed it. Terrible at every level. I forgot to mention, on the final invoice they had not deducted the deposit.
  Verified reviewer
  Job location: NW3

  Response from Hilites Group Ltd

  Thank you for your feedback. We’re sorry to hear you're dissatisfied. A 50% deposit is standard for all bookings and was confirmed and paid by you prior to scheduling. We requested property height details on multiple occasions to assess gutter access but did not receive them in time. Once deemed unsafe, we issued a revised quote, which you accepted. Our operative worked within safe limits and under your direction. We remain committed to resolving this fairly.

• 10

  Garden maintenance

  Posted 31 May

  I needed help with an overgrown garden, with grass to cut, weeds to remove, plants to salvage and hedges to trim. I contacted several firms and found Hilites to be responsive and competitively priced. Deon arrived on time, asked what I wanted and offered options, then just got on with it. He has done a fantastic job.  Really helpful and professional - it's clear that he takes pride in his work, which is a real asset. The garden looks great, and all waste was cleaned up and taken away. I'm very happy to work with Hilites again and have already asked them to quote for another job.
  Verified reviewer
  Job location: SM4

  Response from Hilites Group Ltd

  Thank you for your kind review, Joe. We're really pleased to hear you were happy with the service, and it's great to know Deon made a positive impression. Your feedback has been passed on to him and is appreciated. We look forward to assisting you again.

• 10

  Ultra efficient and personable service for garage clearance

  Posted 24 May

  Superb service for garage clearance by Hilites Group - on time, efficient, friendly and very helpful for a mix of standard and hazardous waste disposal. Highly recommend!
  Verified reviewer
  Job location: CR0

  Response from Hilites Group Ltd

  Thank you, Laura. It was a pleasure assisting you. All the best.

• 10

  House clearance

  Posted 21 January

  A professional and efficient company. Great communication and delivered on their promises, they made an unpleasant task, bearable. Would recommend
  Verified reviewer
  Job location: CR5
• 10

  Cleared some furniture from my house and garage.

  Posted 11 January

  Great service at a competitive price so a pleasure using them and would certainly recommend them.
  Verified reviewer
  Job location: CR2