Unfortunately after a very promising start with the owner of the company coming by and looking over our property, the cleaner who came to our house managed to damage and etch our brand new marble floors by spilling toilet cleaner. It also seems like in their panic to wipe up the spillage, they threw a rag or something onto our wood floor outside the bathroom and caused staining there too.
That would be fine, as accidents happen. But even after calmly and nicely asking the cleaner multiple times if she spilled something, she denied it. When I contacted the company owner a few days later, she
Response from Help For You Cleaning Service Ltd
Thank you for sharing your concerns. I’m sorry to hearyou’re unhappy with the service, but I would like to clarify a few points.
The cleaning products were provided by you, and I followedyour instructions while carefully reading the labels to ensure proper use. As atrained professional, I understand how certain chemicals can affect differentsurfaces and always take precautions to avoid damage.
To the best of my knowledge, I used the correct products andfollowed all necessary protocols. During the cleaning, you closely monitored mywork and raised concerns about the floors, but I did not spill any chemicals.We even tested other solutions to determine the cause, yet the issue remainedunchanged.
I take great pride in my work and have served many clientsin homes, offices, and care facilities without incident. I believe it is unfairto be held responsible for damage I did not cause and to expect the company tocover it through insurance. I understand your frustration, but I stand by thequality of my work.