CJ Plumbing & Heating Ltd

Reviews (746)

• N
  Neil H
  0

  Awful service, forced into accepting a quotation without a date for the repairs. Unreasonable delay

  Posted 22 April

  Main issue was the delay following the inspection. Although the engineer diagnosed the problem, the report took 2 days to arrive, and the quotation a further 2 days, both required me to chase. By then, the property had already been without heating for several days. We were told to accept the quote before a repair date could be given, which was then estimated at 7 days later. This meant a total delay of around 11 days without heating, leaving us no choice but to arrange an alternative engineer urgently. These repairs were then competed (by another company) within 48 hours, for a lesser quote.
  Verified reviewer
  Job location: CO6

  Response from CJ Plumbing & Heating Ltd

  We acknowledge your complaint and are sorry you remain dissatisfied with the outcome, despite our efforts to be transparent throughout. You contacted us on 12th February regarding intermittent heating, and an engineer attended on 16th February after advising you of our fixed call-out charge. A quotation was issued on 18th February. While we aim to act as quickly as possible, we also rely on supplier response times. Our charges reflect time and expertise in diagnosing the fault. We respect your decision to cancel but are disappointed this has resulted in non-payment and a 0-star rating.

• R
  Ryan R
  9

  Completely redecorated my bathroom

  Posted 25 March

  Would 100% recommend they're hard working, professional and most important punctual, when they say they will be at your house at 8am they are. I am very happy with the quality of the work it is exactly what I wanted. When problems did come up, they kept me informed and advised me on what we should do but still allowed me to decide, I felt in total control of how my bathroom was designed and built. I am very happy. If you forced me to say one bad thing about them then I would say that they dont reply to emails or phone calls, best thing to do is ring company number and askthem to pass a message
  Job location: CO9

  Response from CJ Plumbing & Heating Ltd

  Hello Ryan, thank you very much for the 9-star rating and your kind review—we really appreciate your feedback and are glad you were happy with our service. Unfortunately, the contract manager who carried out the survey and quotation was unavailable for a short period due to personal reasons. We’re sorry to hear that you had difficulty getting in touch during that time. Please be assured that we’ve taken your feedback on board to help improve our communication moving forward. Thank you again.

• R
  Rob L
  9.67

  boiler service

  Posted 31 January

  Very good and friendly service.
  Job location: IP17

  Response from CJ Plumbing & Heating Ltd

  Hi Rob, Thank you for leaving us a lovely review - it is greatly appreciated!

• 10

  Boiler Service

  Posted 22 January

  Used CJPH for our boiler service for a few years now. Our original appointment had to be postponed but they kept us updated and gave us a new slot. Engineer arrived early. Would highly recommend.
  Verified reviewer
  Job location: IP3

  Response from CJ Plumbing & Heating Ltd

  Good morning Sarah. Thank you for leaving us such a lovely review — it’s greatly appreciated. We also really appreciate your understanding with having your appointment rescheduled. We always aim to avoid changes where possible, but sometimes they’re unavoidable, and we’re grateful for your patience. Thanks again for your kind words.

• 10

  Highly Recommended

  Posted 10 January

  We had a burst pipe. Most plumbers that we rang didn't even respond to our messages but Callum at CJ Plumbing said he would try to fit us in that day. He kept in regular contact until he found a space in his busy schedule when he could help us. He solved our problem and was very efficient and helpful. We have kept his number for future use. We highly recommend him .
  Verified reviewer
  Job location: IP9
• 10

  Fast and friendly.

  Posted 06 January

  I called CJ plumbing & Heating today after a leak started dripping water through my bedroom ceiling. Chris called me back and was here within a half an hour. He fixed it fast and was a thoroughly nice chap. I'm very happy with both the work and the person who carried it out and would definitely recommend this company.
  Job location: NR16