Main issue was the delay following the inspection. Although the engineer diagnosed the problem, the report took 2 days to arrive, and the quotation a further 2 days, both required me to chase. By then, the property had already been without heating for several days. We were told to accept the quote before a repair date could be given, which was then estimated at 7 days later. This meant a total delay of around 11 days without heating, leaving us no choice but to arrange an alternative engineer urgently. These repairs were then competed (by another company) within 48 hours, for a lesser quote.
Response from CJ Plumbing & Heating Ltd
We acknowledge your complaint and are sorry you remain dissatisfied with the outcome, despite our efforts to be transparent throughout. You contacted us on 12th February regarding intermittent heating, and an engineer attended on 16th February after advising you of our fixed call-out charge. A quotation was issued on 18th February. While we aim to act as quickly as possible, we also rely on supplier response times. Our charges reflect time and expertise in diagnosing the fault. We respect your decision to cancel but are disappointed this has resulted in non-payment and a 0-star rating.