Hancor H Limited

Reviews (13)

• 10

  Leaking toilet

  Posted 5 days ago

  Prompt reply. Denis was very pleasant and polite. Quickly assessed the problem and was able to fix it straight away. Gave a quote for the job beforehand without being asked. Checked toilet was fixed several times before leaving.
  Verified reviewer
  Job location: SS15

  Response from Hancor H Limited

  Thank you about what you said, that's how I do my job. I'm pleased that my clients are happy.

• 10

  Plumbing New pipes & Taps

  Posted 17 October

  Denis was brilliant he came & looked at the job he arrived on time & was very polite & broke down all the costs for me. He booked me in & done the job in a few hours was very clean & very professional. I would 100% using him again & would also recommend him to my family & friends
  Job location: CM15
• G
  Gavin B
  6

  Kitchen tap replacement

  Posted 13 October

  Was quoted £150 to have tap replaced ‘without his parts’ and £100 ‘with his parts’. Denis asked if I had a replacement tap to which I said no and he said he’d buy one on the way. At no point was a higher price specified - I assumed this was baked into the extra £50. When work was done he wanted £235 - begrudgingly I paid so he would leave. Denis was nice enough and the tap was replaced to a good standard but I was mislead on price - beware future users. It won’t let me upload photos of the conversation for people to make their own conclusion
  Verified reviewer
  Job location: SS6

  Response from Hancor H Limited

  Dear Gavin, Thank you for your feedback and for acknowledging that the work was completed to a good standard. I sincerely apologise for the misunderstanding regarding the final invoice and any frustration it caused. I would like to clarify the pricing that was discussed. The £150 figure was the estimated cost to replace a tap (labour job cost only) with out parts. The £100 quote was specifically for a repair service, which would have included any small necessary parts. I recognise that the cost of the parts should have been communicated more clearly before the work began, and for this lapse in communication, we offer our sincere apologies. We value all feedback and are using this experience to improve our service. Thank you for bringing this to our attention. Best regards, Hancor H Limited

• 9

  Brilliant service without any fuss.

  Posted 06 October

  Brilliant service, I got a visit within a day of posting the job and the issue with my tap was resolved within a couple of hours. Other plumbers suggested the problem could only be resolved by removing my bath at great expense, so I was so glad that we went with Hancor. The plumber went out of his way to get the right tools and parts when he saw what the job would entail, all without any fuss or the 'bloody hell, this is going to be a massive job' moaning that you usually get. Thoroughly recommend.
  Verified reviewer
  Job location: SS9
• 10

  Excellent service.

  Posted 30 September

  Great professional service. We are very pleased with Denis work. Highly recommend!
  Verified reviewer
  Job location: RM16
• J
  Jane D
  10

  Fixing a leaky tap

  Posted 29 September

  Great job on the leaking tap - glad it’s all fixed :) would definitely recommend!
  Job location: CM1