Godiva Appliance Repairs

Reviews (243)

• M
  Michael W
  9

  Oven Element Replacement

  Posted 1 day ago

  Came in and spotted the fault straight away and was able to affect a repair having the correct parts already.
  Verified reviewer
  Job location: CV6
• S
  Stuart S
  10

  Good job

  Posted 08 December

  Arrived on time, very friendly. Carried out the work quickly and left everything tidy. All working well. Very pleased.
  Verified reviewer
  Job location: CV6
• C
  Chris H
  4.67

  Washing machine displayed E21 error meaning a blockage and problem draining

  Posted 14 November

  Jaz contacted me promptly and was able to attend the next day. He asked me to pay a £50 call out fee in advance. When he arrived, he refused to fix the problem because the machine is top loading. I hadn’t specified but he also hadn’t asked. The error code is the same on all types of machine and just needed the filter to be emptied, which is in the same place as a front loading machine. I could have done it easily myself but I don’t live locally (I’m the landlord). It didn’t need specialist knowledge. Very disappointed that he took my money and refused to attempt a simple fix.
  Verified reviewer
  Job location: CV21

  Response from Godiva Appliance Repairs

  Thank you for your feedback, Chris. I’m sorry to hear you were disappointed. When booking the job, you did not specify that the washing machine was a top-loading model. As mentioned in my messages, around 99.5% of machines I attend are front loaders, and unfortunately, I don’t carry the tools or parts required for top-loading machines. Once I arrived and discovered it was a top loader, I explained this and why I could not proceed without risking damage. The £50 call-out fee covers my time, travel, and assessment, which was clearly agreed in advance and is standard practice in this industry.

• 10

  Washing machine repair

  Posted 14 November

  Jaz communicated well throughout the call. Investigated problem with washing machine door, sourced new part and fitted within 2 days. Excellent customer service
  Job location: CV5
• D
  David M
  10

  Repair and replace oven

  Posted 22 October

  Highly recommend Godiva Appliance Repairs. Excellent service provided, communication, professionalism, quality of work, punctuality were all top notch. Will 100% use them again. Brilliant experience. I used them to repair and replace an oven for my elderly parents and they couldn’t have been more accommodating . Thank you so much for this. And great value for money as well.
  Verified reviewer
  Job location: CV8
• 10

  Just a very nice friendly man, sorted our cooker grill

  Posted 16 October

  Lovely man came to fix our cooker grill, good communication about the time and I would definitely use him again and highly recommend him
  Verified reviewer
  Job location: LE17