Godiva Appliance Repairs

Reviews (246)

• 10

  Excellent

  Posted 11 January

  Very pleased. Prompt response and action taken resulting in a job well done. Have used previously and would be my first call if his services were required again
  Verified reviewer
  Job location: CV23
• C
  Chris G
  8.33

  Oven heating element replacement

  Posted 24 December 2025

  Responded quickly and issue fixed within 24 hours of posting, just in time for Christmas! On time and fixed 30 mins after arriving
  Verified reviewer
  Job location: CV31
• S
  Sally H
  9.67

  Dishwasher repair

  Posted 20 December 2025

  John cleaned the filters, checked for leaks, got the drainage working again and advised how to reset the machine.
  Verified reviewer
  Job location: CV32
• M
  Michael W
  9

  Oven Element Replacement

  Posted 18 December 2025

  Came in and spotted the fault straight away and was able to affect a repair having the correct parts already.
  Verified reviewer
  Job location: CV6
• S
  Stuart S
  10

  Good job

  Posted 08 December 2025

  Arrived on time, very friendly. Carried out the work quickly and left everything tidy. All working well. Very pleased.
  Verified reviewer
  Job location: CV6
• C
  Chris H
  4.67

  Washing machine displayed E21 error meaning a blockage and problem draining

  Posted 14 November 2025

  Jaz contacted me promptly and was able to attend the next day. He asked me to pay a £50 call out fee in advance. When he arrived, he refused to fix the problem because the machine is top loading. I hadn’t specified but he also hadn’t asked. The error code is the same on all types of machine and just needed the filter to be emptied, which is in the same place as a front loading machine. I could have done it easily myself but I don’t live locally (I’m the landlord). It didn’t need specialist knowledge. Very disappointed that he took my money and refused to attempt a simple fix.
  Verified reviewer
  Job location: CV21

  Response from Godiva Appliance Repairs

  Thank you for your feedback, Chris. I’m sorry to hear you were disappointed. When booking the job, you did not specify that the washing machine was a top-loading model. As mentioned in my messages, around 99.5% of machines I attend are front loaders, and unfortunately, I don’t carry the tools or parts required for top-loading machines. Once I arrived and discovered it was a top loader, I explained this and why I could not proceed without risking damage. The £50 call-out fee covers my time, travel, and assessment, which was clearly agreed in advance and is standard practice in this industry.