Owner
Mr Andrew Laird
Ltd Company
16 years on Checkatrade
VAT Registered
Yes: 190421092
Fludes Carpets are the go-to specialist carpet and flooring retailer across the South Coast. With over 90 years trading experience, we are passionate about providing excellent customer service and creating a comfortable shopping environment for every person who walks through our doors.
Our business ethos is based on the core values of reliability, consistency of service, value and integrity. All of which, form our Customer Commitment, providing you with:
We are here to help you find a flooring solution.
Member since 2009
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Based on 1 review over the past 12 months
Quality of work
10
Reliability
10
Communication
10
Posted 18 December 2024
Posted 20 February 2024
Posted 18 October 2023
Posted 04 September 2023
Posted 03 September 2023
Posted 14 June 2023
Response from Fludes Carpets Ltd
I am sorry that you feel aggrieved, but our intensions are to always give great customer service. From the information you gave us over the telephone, we explained that it was nothing to worry about and perfectly normal of a newly installed carpet. When a manufacturer rolls a carpet on to a tube for transportation the cut edge, tucks into itself, this causes an indentation into the pile it meets. This is called a pole mark and is sometimes visible after installation. As my colleague explained, pole marks normally disappear within 2 weeks, possibly quicker with regular vacuuming as this helps the pile bursts. He also mentioned that if it had not come out, you should call us back after the allotted time to do a service call. I can assure you this does not affect your warranty or statutory rights in any way at all. If you would prefer us to inspect the carpet sooner, please give me a call and I will get a team member to visit promptly.
