Reviews

Response from Fludes Carpets Ltd

I am sorry that you feel aggrieved, but our intensions are to always give great customer service. From the information you gave us over the telephone, we explained that it was nothing to worry about and perfectly normal of a newly installed carpet. When a manufacturer rolls a carpet on to a tube for transportation the cut edge, tucks into itself, this causes an indentation into the pile it meets. This is called a pole mark and is sometimes visible after installation. As my colleague explained, pole marks normally disappear within 2 weeks, possibly quicker with regular vacuuming as this helps the pile bursts. He also mentioned that if it had not come out, you should call us back after the allotted time to do a service call. I can assure you this does not affect your warranty or statutory rights in any way at all. If you would prefer us to inspect the carpet sooner, please give me a call and I will get a team member to visit promptly.