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First Contact Fire & Security Ltd

9.84/10

Southampton,

Checkatrade member since August 2013
10

Customer Reviews

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9.84 /10

Based on 117 reviews over the past 12 months

Quality of work

9.84

Reliability

9.81

Communication

9.95

What customers are saying

AI-generated from customer reviews over last 24 months

Customers consistently praise this company for its professional, punctual, and efficient service. Reviewers frequently describe the engineers as polite, knowledgeable, and helpful during annual servicing and installations.

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Reviews (632)

  • 10

    A knowledgeable and efficient firm.

    Posted 24 July

    Annual maintenance. I have used this firm for years as they took over the service contracts from the previous company that had installed the system in our house. They have always been reliable, thorough and efficient and do just what is required. No issues have occurred with the system so I have not needed to call them in an emergency.
    Job location: PO13
  • 10

    Routine annual service for burglar alarm

    Posted 07 July

    Completely satisfactory service from an engineer we had met on previous occasions. Similar good experience before the visit with alarm firm's office staff being most helpful in arranging appointment at time and date most suitable to us.
    Verified reviewer
    Job location: SO51
  • 10

    Servicing of Burglar Alarm

    Posted 04 July

    First Contact Fire & Security service our house alarm annually. The technician is always polite,on time and very thorough he always takes the time to update us on what he has done during his visit and is a credit to his company. First Contact are contactable 24/7 if a problem were to arise and are very reasonably priced for all year round peace of mind.
    Verified reviewer
    Job location: PO7
  • 10

    Alarm service

    Posted 03 July

    2xengineers came out to service alarm Very polite professional engineers
    Verified reviewer
    Job location: SO53
  • 10

    Annual service inspection of the systems for Security and CCTV

    Posted 03 July

    Very efficient visit, clearly explained and documented. Systems all OK and the Apps on our iPhones were updated and thus simplified. Ben was patient and helpful. Well Done 👍👍
    Verified reviewer
    Job location: SO51
  • 9

    Annual maintenance of intruder alarm

    Posted 02 July

    Engineer was on time and polite. The work was completed quickly with no mess or undue inconvenience
    Verified reviewer
    Job location: SO31

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Company Info

Owner

Mr Brett Wood

Ltd Company

12 years on Checkatrade

VAT Registered

Yes: 206013466

Domestic WorkCommercial WorkFree EstimatesCards AcceptedInsurance Work Undertaken24 Hour Call-out

First Contact Fire & Security are located just outside of Southampton in Hampshire UK. We specialise in residential and commercial services such as CCTV installation, automated gate systems, fire alarms and general home and commercial security as well as serving the interests of commercial property security, which has helped our clients operate safe and secure operations in the area as well as solve criminal and mysterious events happening on site. We are fully accredited to install our systems for your fire and security needs for both your peace of mind and your insurance. We are SSAIB approved so we can also offer Police monitoring as well as maintenance for you and your insurance making First Contact one of the leaders in the area. It is important to have this accreditation behind us due to when installing these systems you know it is done properly by an accredited company who not only gets inspected annually for this but also things are getting done the correct way by an experienced engineer and not just someone who thinks they know what they are doing like we have been finding recently with others.

Our alarm systems are state-of-the-art; including but not limited to, the use of wireless alarms, off site alarm warning systems, fire alarms, burglar alarms, door alarms, window alarms and much more.If your needs are related to alarm systems in residential or commercial areas, then we most certainly have the expertise to help you at a cost effective rate with 24/7 support 365 days a year.With over 20 years of experience within the electrical field and now specialising directly towards CCTV installation in Southampton, burglar alarms in Southampton and fire alarms Southampton, we strive to achieve the very best results at all times across Southampton and beyond!Obviously with the experience we have, we can offer an effective solution to protect your family home, business or any other property that you need protecting with our state-of-the-art security systems. Whether it’s a fire alarm system, a burglar alarm or a simple CCTV installation in Southampton or anywhere in Hampshire, so you can keep an eye on what’s going on in and around your property, we can help!Our aim is to provide you with an exceptional and safe service whether it’s an existing alarm system that needs upgrading, a fault with your current system or a brand new install, we can give you a quote so you can get an idea of the costs involved to protect you, your business and/or your family. You will be surprised at how affordable some of our systems are.With over 1,600 burglaries a day in the UK it has come to the age that an alarm system and/or CCTV installation is the only way to deter a possible break in and to deter intruders from targeting then entering any of your properties.

Accreditations and awards

This trade passed up to 12 Checkatrade vetting checks

Member since 2013

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