Fireplaces Direct

Reviews (870)

• 10

  Excellent products and top notch customer service.

  Posted 25 January

  We bought a new fireplace and wood stove from Fireplaces Direct. Our initial meeting was with Chris in the showroom, and he expertly navigated us through the choices available to meet our requirements. The installation was carried out efficiently and effectively, and when we asked for a minor adjustment, the whole team responded positively and went the extra mile to ensure that we were happy. Communications were excellent throughout the process. Highly recommended, both in terms of products and customer service.
  
  Job location: GU5
• 10

  Excellent product, expertly fitted!

  Posted 22 January

  We ordered and had fitted a Gazco Stockton 5 stove. Chris was very helpful showing and discussing options to fit our 'mock' fireplace and surround. Steve the main fitter was meticulous in the fitting and particularly minimising any dust. The long run of gas pipe across the loft and down the outside wall was very neatly installed. Two other guys (another Steve and Charley , I think) came towards the end of each day to help clear up and explain the details & functioning of the stove We are very pleased with the product.
  Verified reviewer
  Job location: RG28
• 10

  Great selection and great service

  Posted 14 January

  We visited the showroom in Basingstoke and found a good selection of fires and surrounds for us to view. We met Chris who guided us through the selections we were looking at and asked questions to help us to understand what we were looking for. The order process, the installation and the payment process was quick and easy. Thank you and we are so pleased with the result in our new home.
  Verified reviewer
  Job location: RG7
• 10

  Professional and efficient

  Posted 13 January

  I have nothing but praise for this company. The customer service manager and the engineer were brilliant. The gas fire service was booked in, with little notice, and the fire is back on, perfect for the cold evenings. The whole family is very happy 🙂
  Verified reviewer
  Job location: GU2
• 10

  A good company for fireplaces and servicing!

  Posted 18 December 2025

  Fireplaces Direct were very helpful with the original purchase and installation of our gas fire. Now, several years down the line, they continue to provide excellence service, with professional and courteous engineers.
  Verified reviewer
  Job location: RG7
• 10

  New Onyx gas fire and surround.

  Posted 08 December 2025

  We have been very pleased with our purchase from Fireplaces direct, from our initial choice of gas fire and surround, with the expert advice provided in the showroom, to the installation by the team. The work was carried out on the days agreed and the guys kept everything very tidy, and explained from the outset what they would be doing and how to operate the fire. We would recommend this company.
  
  Verified reviewer
  Job location: RG24