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Fireplaces Direct

9.95/10

Basingstoke, Hampshire

Checkatrade member since September 2011
10

Services

  • Fireplaces
  • Gas Fire Installation

Customer Reviews

Write a review

9.95 /10

Based on 21 reviews over the past 12 months

Quality of work

9.95

Reliability

9.95

Communication

9.95

Reviews (870)

  • 10

    Excellent products and top notch customer service.

    Posted 25 January

    We bought a new fireplace and wood stove from Fireplaces Direct. Our initial meeting was with Chris in the showroom, and he expertly navigated us through the choices available to meet our requirements. The installation was carried out efficiently and effectively, and when we asked for a minor adjustment, the whole team responded positively and went the extra mile to ensure that we were happy. Communications were excellent throughout the process. Highly recommended, both in terms of products and customer service.
    Job location: GU5
  • 10

    Excellent product, expertly fitted!

    Posted 22 January

    We ordered and had fitted a Gazco Stockton 5 stove. Chris was very helpful showing and discussing options to fit our 'mock' fireplace and surround. Steve the main fitter was meticulous in the fitting and particularly minimising any dust. The long run of gas pipe across the loft and down the outside wall was very neatly installed. Two other guys (another Steve and Charley , I think) came towards the end of each day to help clear up and explain the details & functioning of the stove We are very pleased with the product.
    Verified reviewer
    Job location: RG28
  • 10

    Great selection and great service

    Posted 14 January

    We visited the showroom in Basingstoke and found a good selection of fires and surrounds for us to view. We met Chris who guided us through the selections we were looking at and asked questions to help us to understand what we were looking for. The order process, the installation and the payment process was quick and easy. Thank you and we are so pleased with the result in our new home.
    Verified reviewer
    Job location: RG7
  • 10

    Professional and efficient

    Posted 13 January

    I have nothing but praise for this company. The customer service manager and the engineer were brilliant. The gas fire service was booked in, with little notice, and the fire is back on, perfect for the cold evenings. The whole family is very happy 🙂
    Verified reviewer
    Job location: GU2
  • 10

    A good company for fireplaces and servicing!

    Posted 18 December 2025

    Fireplaces Direct were very helpful with the original purchase and installation of our gas fire. Now, several years down the line, they continue to provide excellence service, with professional and courteous engineers.
    Verified reviewer
    Job location: RG7
  • 10

    New Onyx gas fire and surround.

    Posted 08 December 2025

    We have been very pleased with our purchase from Fireplaces direct, from our initial choice of gas fire and surround, with the expert advice provided in the showroom, to the installation by the team. The work was carried out on the days agreed and the guys kept everything very tidy, and explained from the outset what they would be doing and how to operate the fire. We would recommend this company.
    Verified reviewer
    Job location: RG24

Photos

Company Info

Owner

Mr Chris Bird

Ltd Company

15 years on Checkatrade

VAT Registered

Yes: 944264220

Domestic WorkCommercial WorkFree Estimates

Want your new fireplace to be installed by the best?


We can survey your home, making sure every factor is taken into account to choose the optimum fireplace for you.

Not sure what kind of fireplace is best for you? Or do you know what you want but aren't sure what is available?

Fireplaces Direct are proud to offer a bespoke design and installation service, so you can be sure that your fireplace will look every bit as good in your home as it does in the photos!

Our highly skilled and fully qualified engineers can ensure your fireplace is installed with only the best quality workmanship.

Accreditations and awards

This trade passed up to 12 Checkatrade vetting checks

Member since September 2011

Individual checks

  • Identification

  • Proof of address

  • Financial

  • Qualifications and accreditations

  • County court judgement

  • Open source media

Business checks

  • Customer Reviews

  • Company trading history

  • Company duplication

  • County court judgement

  • Enhanced business check

  • Director checks

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