Fireplaces Direct

Reviews (879)

• 10

  Excellent from design to installation

  Posted 07 August

  The Fireplaces Direct team were excellent throughout, from the initial consultation, designing and installing our fireplace and media wall. Very thorough with their work and incredibly tidy. Very thankful for the brilliant job they have done, it has transformed our living room.
  Verified reviewer
  Job location: GU17
• 10

  Great service and quaility instalation

  Posted 06 August

  Another excellent installation and service for our second Fireplace and log burner from them. Always helpful to guide us for the most suitable product for our home around there showroom, thank you.
  Verified reviewer
  Job location: RG22

  Response from Fireplaces Direct

  Thank you James, your positive feedback is extremely good to hear. We constantly review our product range to ensure we offer the best, most reliable, and most popular products but they all depend on the quality and knowledge of our installers. of whom we are extremely proud. I will pass your comments on to your team and look forward to your THIRD fireplace :-)

• 10

  Great service

  Posted 26 May

  I ordered a new gas fire from Fireplaces Direct largely because they could do LPG and also assured me they wouldn’t damage my lovely stone fireplace. All other suppliers have caveats. They did an excellent install and have serviced the fire ever since. One other thing of note - a couple of years ago after a service it was apparent the lower removable cast iron cover had a bit broken off. It was highly unlikely this was delivered that way but I couldn’t prove. They replaced without question. How places respond to issues is the biggest show of service. Thanks Fireplaces Direct 😀
  Verified reviewer
  Job location: RG19
• 10

  Balanced Flue Gas Fire

  Posted 23 April

  Excellent service from start to finish. Installation was professional with utmost care. Industry knowledge from Chris is second to none matched by quality workmanship from Steve. All in all a very positive experience, thank you.
  
  Verified reviewer
  Job location: RG21
• 10

  Onyx gas log fire install

  Posted 06 April

  Last week we had an Onyx Avanti log effect gas fire installed in our bungalow ,to replace an old fashioned coal gas fire. All work was carried out to a very high standard with all furniture and carpets covered, even hoovering up as they progressed with the job. Any gas work that was required, the before and after pressures were recorded, including finding my gas meter was not at the correct pressure. Re plastering and skirting board fitted Steve finished the install of the fire leaving our room looking modern and amazingly clean. Thoroughly professional install from start to finish
  
  Verified reviewer
  Job location: RG22
• 10

  Replacement fire and surround

  Posted 25 March

  Repeat customer replacing gas for with a modern electric one with marble fireplace. Easy to deal with, very knowledgeable and work carries out in short space of time to a high standard.
  Verified reviewer
  Job location: GU34