Exeter Property Maintenance Limited

Reviews (60)

• B
  Benjamin H
  0.67

  EPM stonewall after subcontractor damaged bath and tried to hide it

  Posted 25 February

  Appalling. EPM sent someone who wasn't an employee, so are subcontracting unverified tradies at £180 p/h. He didn't bring enough silicone, despite it being the first job of the day. He wanted to go off to buy more, charging me the above rate for that time! He damaged the front of the bath, but tried to cover it up with silicone. The rest of the silicone was a mess. He had to come back on another day to finish the half-done job. When I discovered the damage, EPM said it was a private matter between me and him and refused to make the easy repair, and stonewalled me. Avoid at all costs.
  
  Verified reviewer
  Job location: EX4

  Response from Exeter Property Maintenance Limited

  Hi Benjamin, this review contains several incorrect claims. The engineer who attended was an EPM employee at the time, not a subcontractor, and is now an ex-employee. We are also unsure where £180 per hour has come from when the entire invoice was £166 + VAT including labour and materials. We spoke with you multiple times and investigated the matter, so the suggestion we “stonewalled” you is simply untrue. As explained previously, the return visit where the damage occurred was arranged privately between yourself and the engineer and was not booked or invoiced through EPM.

• 10

  Would highly recommend and use EPM in future

  Posted 30 October 2025

  The whole service was excellent - we received prompt, accurate and efficient support from the team at EPM who came and replaced our shower the following day. Grace was very conscientious and considered the fact that I have a young baby, ensuring that my appointment window allowed me chance to care for her.
  Verified reviewer
  Job location: EX2
• T
  Tim B
  10

  Integrated toilets needed assessing and fixing

  Posted 19 October 2025

  Very quick response to advert, communication was very good and kept us in the loop at all times. plumber was quick and professional.
  Job location: EX5
• S
  Sarah I
  10

  Excellent service, best price quoted.

  Posted 08 August 2025

  Excellent company, trustworthy and reliable. Fitted a new washing machine quickly, which included shortening a pipe and adding a new valve. Cheapest quote I received. Floor very unlevel as a listed building, came back free of charge to make further adjustments. Washing machine working perfectly, you saved me a lot of stress following a house move, I'm very grateful. Stephen was friendly, helpful and punctual.
  Job location: EX14
• 8.67

  Leaking wash basin.

  Posted 09 July 2025

  Identified the route of the two problems and resolved.
  Job location: EX8
• 10

  Minor electrical works

  Posted 30 June 2025

  Excellent communication from the Grace. Prompt response and attendance. Electrican turned up on time, was very clear and discussed the works. Would definately use again
  Verified reviewer
  Job location: EX5