EPG Specialists Ltd

Reviews (31)

• 10

  A quality service from an experienced, reliable professional.

  Posted 07 December

  Darren has serviced my rental flat in numerous ways over many years including installing a new boiler and maintaining the central heating system. He continues to service the boiler on an annual basis. He responds promptly to enquiries, attends on time, and communicates clearly both with me and my tenants.
  Job location: SW4
• H
  Helene C
  10

  Fixing gas leak in pipe under living room floor boards

  Posted 23 November

  Darren was great - would totally recommend. Posted on checkatrade for urgent repairs to a gas pipe early one evening. He responded immediately. Asked to have a quick call to see if the work was of interest (given in local area). Talked through it with him and he agreed to come next morning after first job. He arrived next day early and sorted everything out professionally, explained all very clearly, and all was left clean and tidy. Minimum damage to the floor boards too. Would definitely use Darren again for gas-related work.
  Verified reviewer
  Job location: SW8
• 10

  Removal of gas pipes from kitchen and safety checks.

  Posted 16 May

  Darren was punctual and polite. He carried out the work speedily and competently. We would contact him again if the need arose.
  Verified reviewer
  Job location: SW4
• 4

  Installation of a Vaillant gas boiler and WC overflow

  Posted 24 April

  I never leave bad reviews because most small businesses are struggling, however in this instance its necessary to save others from experiencing such poor workmanship and costly rectification repairs. Darren installed the new boiler which did not comply with manufacturer's installation instructions and so the manufacturer negated our 10yr warranty. We asked him to come back and rectify the problems, but he refused saying that everything was compliant. He then blamed others and shouted abuse down the phone. Also, it's not wise to let him anywhere near a WC overflow!
  Verified reviewer
  Job location: SW11

  Response from EPG Specialists Ltd

  It is incredibly disappointing and deeply unfair to read such a one-sided and unrepresentative review, from a customer whom employed my services on numerous occasions over a decade. On this recent occasion, I advised the customer - politely and respectfully - and she disagreed with my advice. I double checked with the manufacturer, Vallient, who also agreed with my proposed approach. I very recently sought professional advice concerning remuneration regarding the above issue, which I believe may have prompted this negative review - several months after the issue arose. I am a heating engineer with decades of experience, excellent reviews and am regularly complemented on my professionalism and attitude. At no point in my correspondence with this customer was I anything but the above. I do hope my other reviews reflect the outstanding service that EPG offers. Thank you.

• 10

  EICR Inspection

  Posted 10 February

  Darren was efficient and friendly - would recommend!
  Verified reviewer
  Job location: SW17
• 10

  Boiler servicing

  Posted 09 February

  Gave sensible and clear advice about boiler which avoided replacing at great cost. Very quick to respond.
  Verified reviewer
  Job location: SE15