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Elite Digital Appliances Ltd

5.84/10

BASINGSTOKE, Hampshire

Checkatrade member since November 2009
15

Customer Reviews

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5.84 /10

Based on 8 reviews over the past 12 months

Quality of work

5

Reliability

4.71

Communication

3.75

Reviews (778)

  • 0

    Faulty washing Machine

    Posted 09 June

    Beyond frustrated by this company. 3 visits and 6 weeks later and still havent got a functioning washing machine. Their customer service is virtually non-existent and unfortunately they dont seem to care whether or not a customer has a fixed appliance. Not impressed at all!!
    Verified reviewer
    Job location: RH5
  • 1.67

    Repair of Samsung Washing Machine

    Posted 15 May

    Elite were contracted by Samsung for a warranty repair. Engineer arrived and said it needed a new PCB, and would return next week. I then received an email to say that the repair was not covered due to misuse of the machine. Claim there were wires and socks in the filter, yet there was nothing in the machine, and they can not provide any evidence to say otherwise. Gave me a quote to fix the machine, as the said Samsung will not cover the repair. Very odd behaviour, and claims that are not true at all. Would absolutely NOT recommend at all.
    Verified reviewer
    Job location: KT4
  • 10

    Samsung Heat pump tumble dryer taking over twice as long to complete a cycle.

    Posted 01 April

    Came in, washed out the lint filter bottom right of the machine, and checked the pump was working. That's all it took, just tilt up the dryer in the garden and squirt the hose up the lint filter, then dry out any excess from the back of the machine where the hose enters the box at the bottom.
    Job location: KT19
  • 0

    Extremely disappointed – avoid at all costs!

    Posted 27 March

    I had an engineer visit to fix our oven, but instead of completing the job properly, they left without even screwing the oven back into place. I later found two screws left on my kitchen countertop, clearly indicating the job was left unfinished. When I contacted the company about this, I was shocked by their response. They claimed the oven had already not been screwed in before the visit – an absolutely false and wrong explanation. How could an oven have been safely in use without being properly secured? When I asked about the screws left
    Verified reviewer
    Job location: SW1V
  • 10

    Replace washing machine door seal

    Posted 04 November 2024

    Very prompt reply to my initial enquiry. Kept informed throughout. Arrived ahead of expected time. Job carried out by Ian very expertly. Overall a very pleasant experience except for paying the bill of course.
    Verified reviewer
    Job location: RG21
  • 9

    Washing machine electrical check

    Posted 02 September 2024

    My main problem was with Checkatrade's website! After agreeing to this company coming out, I was trying to stop the job request being sent to other co's. This resulted in C'trade cancelling the job! Luckily, the company turned up early this morning and checked my machine.
    Verified reviewer
    Job location: RG26

Company Info

Owner

Mr Daniel Otter

Ltd Company

16 years on Checkatrade

VAT Registered

Yes: 888508172

We are an award-winning white goods repair company based in London and Hampshire, covering the London and surrounding counties area. We offer a professional and first-class service. We are the selected repair agents for many large manufacturers. Please see the list of benefits we can offer below:


  • We are highly skilled in all aspects of white goods / appliance repairs including Refrigeration, Laundry, Dishwashers, Ovens, Electric & Induction Hobs, Microwaves and Warming Drawers.


  • We specialise in frost-free and American-style fridge-freezers. We have a vast amount of experience and knowledge in this area guaranteeing an unbeatable service.


  • We are the authorised service centre for many large manufactures including, Samsung, Whirlpool, Smeg, Liebherr, General Electric & Beko – amongst many others.


  • All repairs are fully guaranteed (all parts fitted also come with their own 12-month guarantee).


  • We only use genuine parts purchased direct from the manufacturer, meaning cheaper prices for parts as no need to use a third-party supplier.


  • Vast van stock of parts held, therefore completing most repairs on the first visit.


  • An ETA (2–3-hour window) and live tracker is given on all jobs, meaning there is no need to wait around all day.


  • Same day service (where possible).

Accreditations and awards

City and Guilds
City and Guilds

This trade passed up to 12 Checkatrade vetting checks

Member since 2009

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