Reviews

Excellent sevice. Danny the engineer demonstrated a high level of skill and competence. The issue was diagnosed and fixed successfully. Danny was thorough really polite friendly, professional tidy service showing respect for the home. Thank you. RH10.......

We have a Samsung washing machine and logged a call for an engineer, Elite are the company used to deliver support. Within a very short while we were contacted by Elite with next day appointment. We were kept informed of when the engineer would be with us. Ian arrived and identified the problem really quickly and set about fixing the issue. He was extremely polite and courteous. He delivered great customer service and showed great knowledge and skill. Thank you for getting our washing machine back up and running again. Top Man!1

The company was able to book us an engineer visit within two working days of our accessing Samsung’s website. They use a tracking information link with regular updates that enabled us to plan our day. Muhammad, their engineer, arrived at the time notified, diagnosed the cause of our problem immediately and had the appropriate part on his van. He explained the fault to us, replaced the drier in its place and left giving us some hints on how to avoid a recurrence. Muhammad is a great ambassador for the company. Can recommend Elite and Samsung’s after-sales and warranty service.

Gesmar could not of been more polite or helpful. He quickly identified the problem whilst showing me what he was doing, fixed it & he then carried out some extra work showing me how to clean the covered filter & how often to do it. He was courteous, quick & really helpful -we are really impressed. BIG THANKS!

I paid £100 for a survey on my fridge. They then said it would cost £250 for parts and return to fix. Then said they couldn’t get the part but refused to refund. Basically just took the money.

Beyond frustrated by this company. 3 visits and 6 weeks later and still havent got a functioning washing machine. Their customer service is virtually non-existent and unfortunately they dont seem to care whether or not a customer has a fixed appliance. Not impressed at all!!