EcoHeat PH Ltd
New Romney, Kent
Checkatrade member since March 201610
Services
- Bathroom Designer
- Bathroom Fitter
- Disabled Bathrooms / Showers
- Wet Rooms
- Bathroom Showroom
- Bathroom Cladding
- Bathroom Mastic Sealant
- Emergency Bathroom Service
- Bathroom Supply & Fit
- Air Source Heat Pump Installation - ASHP
- Gas Boiler Installation
- Gas Central Heating Installation
- Gas Cooker Installation
- LPG Boiler Installation
- LPG Central Heating Installation
- LPG Central Heating Servicing / Repair
- Gas Boiler Servicing / Repair
- Gas Central Heating Servicing / Repair
- 24 Hour Drain Clearance
- Blocked Drains
- CCTV Surveys for Drains
- Drain Repair
- Emergency Drain / Sewer Clearance Service
- Drainage Investigation
- General Plumbing
- Underfloor Heating Installation
- Radiator Installation
- Water Supply Pipe Repairs
- Thermal Dynamics
- Water Leak Detection
- Shower Installation
- Power Flushing
- Plumbing Repairs
- Water Mains Specialist (Pipe Replacement, Moling and Lead Pipes)
- Water Pumps Installation
- Tap Repair
- Blocked Sinks
- Blocked Baths
- Blocked Toilets
- Pipe Fitter
- Emergency Plumber Service
- Bathroom & Kitchen Plumbing
- Radiator Repair
- Radiator Thermostat Valve Installation
- Radiator Thermostat Valve Repair
- Shower Repair
- Underfloor Heating Repair
- Water Pumps Repair
- Unvented Hot Water Cylinder Installation
Customer Reviews
Write a review9.44 /10
Based on 12 reviews over the past 12 months
Quality of work
9.58
Reliability
9.58
Communication
9.17
What customers are saying
AI-generated from customer reviews over last 24 months
This trade is consistently praised by customers for its professional, punctual, and tidy service, with engineers frequently described as friendly and efficient. However, a small number of reviews mention communication issues, particularly with larger installation projects.
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Reviews (592)
10 Always turn up on time and the office are helpful.
Posted 21 May
The engineer who carried out the yearly service on our boiler was thorough, professional arrived at the time specified and worked in a clean and tidy manor. Would definitely recommend EcoHeat.Verified reviewerJob location: TN2410 Boiler Service and water tank check
Posted 20 May
Job location: TN24Good visit; communication was great, and the jobs were carried out efficiently. I have recommended this company to others in the past and would be more than happy to do so in the future given the quality of the staff chosen to represent its concerns.9.67 Excellent response
Posted 08 May
Job location: TN28Eco heat response to my emergency where I had split in my water expansion tank was amazing I rang them at 8am by 11.15 an engineer was at the house repairing the issue, I couldn't have asked for a better service. The engineer was friendly and polite and worked carried out to a good standard, whilst being an emergency the cost was exceptionally reasonable. I would totally recommend Eco heat.- CCarol G
10 New and relocated boiler
Posted 24 April
Couldn’t fault the tradesman who turned up. There was a lack of clarity about what exactly the job spec was, but this appears common on all contractorsVerified reviewerJob location: CT6 4 Do NOT use for a bathroom install
Posted 20 January
The communication has been shocking from the start. From booking in appointments without notice (including the install), not going over the bathroom spec with us with, and excuse after excuse for delays in contacting us/fixing issues with our bathroom. It's FINALLY done after 7 months (aside from an issue we have chosen to fix ourselves due to not wanting further stress). I would not recommend this company to anyone - don't be fooled by their high quotes as the price does not reflect the service provided!Verified reviewerJob location: TN23Response from EcoHeat PH Ltd
This review does not align with the feedback provided to our engineers or office during the project. The full bathroom installation was completed and signed off, and we were told at the time that the finished bathroom was loved. The scores given for workmanship, communication, and reliability are therefore surprising, as the project involved multiple scheduled visits and ongoing coordination. Our wider body of reviews provides a more accurate reflection of the standards we work to.
- PPete M
9.67 Kitchen upgrade
Posted 03 January
Job location: GL5Excellent workResponse from EcoHeat PH Ltd
Thank you for your feedback, all of the team work extremely hard to ensure we offer the best service possible.
Photos
Company Info
Owner
Mr Matthew Straker
Ltd Company
10 years on Checkatrade
VAT Registered
Yes: GB247098188
We are thrilled to welcome you to Eco Heat, your go-to destination for all your plumbing and heating needs. With our team of trained and qualified British Gas engineers, boasting over 150 years of combined industry experience, we are here to provide you with top-notch services and unrivaled expertise.
At Eco Heat, we pride ourselves on being large enough to cope with any project, yet small enough to genuinely care about our customers and their specific requirements. We understand that personalized attention and exceptional customer service are key to building long-lasting relationships.
Here's why you made the right choice by choosing Eco Heat:
1. Extensive Experience: With years of experience in the central heating industry, we have honed our skills and expertise in working with all major brands, including Worcester Bosch. As an accredited partners, we proudly offer 12 Years no quibble guarantees, giving you peace of mind and confidence in the quality of our work.
2. 24/7 Emergency Support: We understand that plumbing and heating emergencies can happen at any time. That's why we're here for you 24 hours a day, 7 days a week. With no call out fees and a free, no-obligation quote, you can count on us to resolve any urgent issues promptly and efficiently.
3. Unparalleled Customer Service: At Eco Heat, customer satisfaction is at the heart of everything we do. We take pride in our exceptional customer service, as reflected in our outstanding Checkatrade scores. With over 450 reviews, all of which are 10 out of 10, you can trust that your home and family are in safe hands.
4. Transparent Pricing: We believe in transparency and fairness when it comes to pricing. With our fixed price guarantee, you can rest assured that the price we quote is the price you will pay. No surprises or hidden costs along the way.
5. Comprehensive Services: From boiler repairs and servicing to central heating installations, gas cooker and boiler installations, landlord gas certificates, bathroom installations, and general plumbing, our skilled team can handle it all. We are also well-versed in powerflushing, air-conditioning, air source heat pumps, and high-end bathrooms.
To learn more about our services and see examples of our work, please visit our Facebook page at [https://en-gb.facebook.com/Ecoheatph/].
Contact us now, and a member of our friendly team will be more than happy to assist you. We are based in the New Romney Kent area, and our services extend throughout the Kent region.
Once again, welcome to Eco Heat! We look forward to serving you and providing top-quality plumbing and heating solutions, with the care and attention you deserve.
Warm regards,
Eco Heat Team
Accreditations and awards
This trade passed up to 12 Checkatrade vetting checks
Member since March 2016
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