EcoHeat PH Ltd
New Romney, Kent
Checkatrade member since March 20165
Services
- Bathroom Designer
- Bathroom Fitter
- Disabled Bathrooms / Showers
- Wet Rooms
- Bathroom Showroom
- Bathroom Cladding
- Bathroom Mastic Sealant
- Emergency Bathroom Service
- Bathroom Supply & Fit
- Air Source Heat Pump Installation - ASHP
- Gas Boiler Installation
- Gas Central Heating Installation
- Gas Cooker Installation
- LPG Boiler Installation
- LPG Central Heating Installation
- LPG Central Heating Servicing / Repair
- Gas Boiler Servicing / Repair
- Gas Central Heating Servicing / Repair
- General Plumbing
- Underfloor Heating Installation
- Radiator Installation
- Water Supply Pipe Repairs
- Thermal Dynamics
- Water Leak Detection
- Shower Installation
- Power Flushing
- Plumbing Repairs
- Water Mains Specialist (Pipe Replacement, Moling and Lead Pipes)
- Water Pumps Installation
- Tap Repair
- Blocked Sinks
- Blocked Baths
- Blocked Toilets
- Pipe Fitter
- Emergency Plumber Service
- Bathroom & Kitchen Plumbing
- Radiator Repair
- Radiator Thermostat Valve Installation
- Radiator Thermostat Valve Repair
- Shower Repair
- Underfloor Heating Repair
- Water Pumps Repair
- Unvented Hot Water Cylinder Installation
Customer Reviews
Write a review9.43 /10
Based on 14 reviews over the past 12 months
Quality of work
9.71
Reliability
9.64
Communication
8.93
What customers are saying
AI-generated from customer reviews over last 24 months
Customers consistently praise this company for their professional and high-quality work, noting that the team is friendly, punctual, and very tidy. Reviewers frequently highlight the excellent communication from both the engineers and the office staff, making for a reliable and stress-free experience.
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Reviews (588)
4 Do NOT use for a bathroom install
Posted 20 January
The communication has been shocking from the start. From booking in appointments without notice (including the install), not going over the bathroom spec with us with, and excuse after excuse for delays in contacting us/fixing issues with our bathroom. It's FINALLY done after 7 months (aside from an issue we have chosen to fix ourselves due to not wanting further stress). I would not recommend this company to anyone - don't be fooled by their high quotes as the price does not reflect the service provided!Verified reviewerJob location: TN23Response from EcoHeat PH Ltd
This review does not align with the feedback provided to our engineers or office during the project. The full bathroom installation was completed and signed off, and we were told at the time that the finished bathroom was loved. The scores given for workmanship, communication, and reliability are therefore surprising, as the project involved multiple scheduled visits and ongoing coordination. Our wider body of reviews provides a more accurate reflection of the standards we work to.
- PPete M
9.67 Kitchen upgrade
Posted 03 January
Job location: GL5Excellent workResponse from EcoHeat PH Ltd
Thank you for your feedback, all of the team work extremely hard to ensure we offer the best service possible.
10 New Boiler Installation
Posted 07 November 2025
Job location: TN26Excellent service from start to finish! We had a great experience with Ecoheat PH Ltd. The team was professional, friendly, and efficient throughout. Everything was clearly explained, the work was completed to a very high standard, and our home was left clean and tidy. It’s rare to find such reliable and trustworthy service these days — we’re really pleased with the result and would happily recommend Ecoheat to anyone. Thank you again for the great job!- LLee C
10 Instal a new kitchen tap
Posted 05 September 2025
From start to finish, they were very easy to deal with. Informative and quick to respond to any questions. The work carried out was great, we had a joke together and I would highly recommend.Verified reviewerJob location: CT19 10 Reliable and know what they are doing
Posted 27 July 2025
Came when they said they would, carried out the work to resolve the issue and pointed out a number of basic mistakes that the original builders had made. Tidy and clean - refreshing to have a plumber who a) actually is prepared to do a small job, b)arrives when they say they will and c) fixes the issue. Would recommend.Verified reviewerJob location: CT1310 Supply and fit unvented cylinder with associated works.
Posted 16 July 2025
The engineer was on time and very clear when explaining what was being done. Really tidy and took care within our home. He was a really nice guy and we would most certainly recommend him to others and we would have him carry out works where necessary if needed in the future.Verified reviewerJob location: TN28
Photos
Company Info
Owner
Mr Matthew Straker
Ltd Company
10 years on Checkatrade
VAT Registered
Yes: GB247098188
We are thrilled to welcome you to Eco Heat, your go-to destination for all your plumbing and heating needs. With our team of trained and qualified British Gas engineers, boasting over 150 years of combined industry experience, we are here to provide you with top-notch services and unrivaled expertise.
At Eco Heat, we pride ourselves on being large enough to cope with any project, yet small enough to genuinely care about our customers and their specific requirements. We understand that personalized attention and exceptional customer service are key to building long-lasting relationships.
Here's why you made the right choice by choosing Eco Heat:
1. Extensive Experience: With years of experience in the central heating industry, we have honed our skills and expertise in working with all major brands, including Worcester Bosch. As an accredited partners, we proudly offer 12 Years no quibble guarantees, giving you peace of mind and confidence in the quality of our work.
2. 24/7 Emergency Support: We understand that plumbing and heating emergencies can happen at any time. That's why we're here for you 24 hours a day, 7 days a week. With no call out fees and a free, no-obligation quote, you can count on us to resolve any urgent issues promptly and efficiently.
3. Unparalleled Customer Service: At Eco Heat, customer satisfaction is at the heart of everything we do. We take pride in our exceptional customer service, as reflected in our outstanding Checkatrade scores. With over 450 reviews, all of which are 10 out of 10, you can trust that your home and family are in safe hands.
4. Transparent Pricing: We believe in transparency and fairness when it comes to pricing. With our fixed price guarantee, you can rest assured that the price we quote is the price you will pay. No surprises or hidden costs along the way.
5. Comprehensive Services: From boiler repairs and servicing to central heating installations, gas cooker and boiler installations, landlord gas certificates, bathroom installations, and general plumbing, our skilled team can handle it all. We are also well-versed in powerflushing, air-conditioning, air source heat pumps, and high-end bathrooms.
To learn more about our services and see examples of our work, please visit our Facebook page at [https://en-gb.facebook.com/Ecoheatph/].
Contact us now, and a member of our friendly team will be more than happy to assist you. We are based in the New Romney Kent area, and our services extend throughout the Kent region.
Once again, welcome to Eco Heat! We look forward to serving you and providing top-quality plumbing and heating solutions, with the care and attention you deserve.
Warm regards,
Eco Heat Team
Accreditations and awards
This trade passed up to 12 Checkatrade vetting checks
Member since March 2016
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