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EcoHeat PH Ltd

9.43/10

New Romney, Kent

Checkatrade member since March 2016
5

Services

  • Bathroom Designer
  • Bathroom Fitter
  • Disabled Bathrooms / Showers
  • Wet Rooms
  • Bathroom Showroom
  • Bathroom Cladding
  • Bathroom Mastic Sealant
  • Emergency Bathroom Service
  • Bathroom Supply & Fit

Customer Reviews

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9.43 /10

Based on 14 reviews over the past 12 months

Quality of work

9.71

Reliability

9.64

Communication

8.93

What customers are saying

AI-generated from customer reviews over last 24 months

Customers consistently praise this company for their professional and high-quality work, noting that the team is friendly, punctual, and very tidy. Reviewers frequently highlight the excellent communication from both the engineers and the office staff, making for a reliable and stress-free experience.

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Reviews (588)

  • 4

    Do NOT use for a bathroom install

    Posted 20 January

    The communication has been shocking from the start. From booking in appointments without notice (including the install), not going over the bathroom spec with us with, and excuse after excuse for delays in contacting us/fixing issues with our bathroom. It's FINALLY done after 7 months (aside from an issue we have chosen to fix ourselves due to not wanting further stress). I would not recommend this company to anyone - don't be fooled by their high quotes as the price does not reflect the service provided!
    Verified reviewer
    Job location: TN23

    Response from EcoHeat PH Ltd

    This review does not align with the feedback provided to our engineers or office during the project. The full bathroom installation was completed and signed off, and we were told at the time that the finished bathroom was loved. The scores given for workmanship, communication, and reliability are therefore surprising, as the project involved multiple scheduled visits and ongoing coordination. Our wider body of reviews provides a more accurate reflection of the standards we work to.

  • Pete M
    9.67

    Kitchen upgrade

    Posted 03 January

    Excellent work
    Job location: GL5

    Response from EcoHeat PH Ltd

    Thank you for your feedback, all of the team work extremely hard to ensure we offer the best service possible.

  • 10

    New Boiler Installation

    Posted 07 November 2025

    Excellent service from start to finish! We had a great experience with Ecoheat PH Ltd. The team was professional, friendly, and efficient throughout. Everything was clearly explained, the work was completed to a very high standard, and our home was left clean and tidy. It’s rare to find such reliable and trustworthy service these days — we’re really pleased with the result and would happily recommend Ecoheat to anyone. Thank you again for the great job!
    Job location: TN26
  • Lee C
    10

    Instal a new kitchen tap

    Posted 05 September 2025

    From start to finish, they were very easy to deal with. Informative and quick to respond to any questions. The work carried out was great, we had a joke together and I would highly recommend.
    Verified reviewer
    Job location: CT19
  • 10

    Reliable and know what they are doing

    Posted 27 July 2025

    Came when they said they would, carried out the work to resolve the issue and pointed out a number of basic mistakes that the original builders had made. Tidy and clean - refreshing to have a plumber who a) actually is prepared to do a small job, b)arrives when they say they will and c) fixes the issue. Would recommend.
    Verified reviewer
    Job location: CT13
  • 10

    Supply and fit unvented cylinder with associated works.

    Posted 16 July 2025

    The engineer was on time and very clear when explaining what was being done. Really tidy and took care within our home. He was a really nice guy and we would most certainly recommend him to others and we would have him carry out works where necessary if needed in the future.
    Verified reviewer
    Job location: TN28

Photos

Company Info

Owner

Mr Matthew Straker

Ltd Company

10 years on Checkatrade

VAT Registered

Yes: GB247098188

Domestic WorkCommercial WorkFree EstimatesCards AcceptedInsurance Work Undertaken24 Hour Call-out

We are thrilled to welcome you to Eco Heat, your go-to destination for all your plumbing and heating needs. With our team of trained and qualified British Gas engineers, boasting over 150 years of combined industry experience, we are here to provide you with top-notch services and unrivaled expertise.


At Eco Heat, we pride ourselves on being large enough to cope with any project, yet small enough to genuinely care about our customers and their specific requirements. We understand that personalized attention and exceptional customer service are key to building long-lasting relationships.


Here's why you made the right choice by choosing Eco Heat:


1. Extensive Experience: With years of experience in the central heating industry, we have honed our skills and expertise in working with all major brands, including Worcester Bosch. As an accredited partners, we proudly offer 12 Years no quibble guarantees, giving you peace of mind and confidence in the quality of our work.


2. 24/7 Emergency Support: We understand that plumbing and heating emergencies can happen at any time. That's why we're here for you 24 hours a day, 7 days a week. With no call out fees and a free, no-obligation quote, you can count on us to resolve any urgent issues promptly and efficiently.


3. Unparalleled Customer Service: At Eco Heat, customer satisfaction is at the heart of everything we do. We take pride in our exceptional customer service, as reflected in our outstanding Checkatrade scores. With over 450 reviews, all of which are 10 out of 10, you can trust that your home and family are in safe hands.


4. Transparent Pricing: We believe in transparency and fairness when it comes to pricing. With our fixed price guarantee, you can rest assured that the price we quote is the price you will pay. No surprises or hidden costs along the way.


5. Comprehensive Services: From boiler repairs and servicing to central heating installations, gas cooker and boiler installations, landlord gas certificates, bathroom installations, and general plumbing, our skilled team can handle it all. We are also well-versed in powerflushing, air-conditioning, air source heat pumps, and high-end bathrooms.


To learn more about our services and see examples of our work, please visit our Facebook page at [https://en-gb.facebook.com/Ecoheatph/].


Contact us now, and a member of our friendly team will be more than happy to assist you. We are based in the New Romney Kent area, and our services extend throughout the Kent region.


Once again, welcome to Eco Heat! We look forward to serving you and providing top-quality plumbing and heating solutions, with the care and attention you deserve.


Warm regards,

Eco Heat Team

Accreditations and awards

This trade passed up to 12 Checkatrade vetting checks

Member since March 2016

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