Eastbourne Electrical LLP

Reviews (299)

• 10

  New 32a hot tub supply

  Posted 21 May

  Second time used, and excellent again.
  Verified reviewer
  Job location: BN23
• 10

  Need some light fittings changed, some electric sockets changed and a new outdoor light fitted.

  Posted 07 March

  Fantastic work again by this company. Friendly prompt service from electrician and office staff. Won’t go anywhere else.
  
  Verified reviewer
  Job location: BN23
• 10

  Replacement Socket and Garden Light

  Posted 28 February

  We phone them without hesitation whenever we have anything electrical that needs doing.
  Verified reviewer
  Job location: BN20
• 10

  Good People Doing an Excellent Job

  Posted 22 January

  Good people, CHECK! Amazing electricians, CHECK! Excellent customer service, CHECK! Highest standards of professionalism, CHECK! Special mention: Chris, Craig and Kathy
  Verified reviewer
  Job location: BN23
• 10

  To replace outside light which had failed because of water ingress

  Posted 22 January

  The company sent a man round to estimate the replacement of outside light. He was very knowledgeable and clear on what should be done. The estimate came quickly and three days later the replacement fitted. This included making sure that the water would not affect it by fitting a box .
  Verified reviewer
  Job location: BN23
• 3

  Misleading salesman

  Posted 07 January

  I requested that an EICR was carried out & that all work be done to bring it in line with rental regulations. I was assured that all work would be carried out before the inspection & a certificate issued so the property was rentable. This is isn't the case, I was misled by the salesman,they did some work & failed the property & produced a quote for further work but then refused to do it because I complained. I cant rent my property because of EE incompetence. Everything was agreed at the survey , i feel throughly conned & let down. EE have left me with more expense & a house I cant rent
  Verified reviewer
  Job location: BN24

  Response from Eastbourne Electrical LLP

  We are sorry to hear that the customer is unhappy with our service and would like to clarify several points. The purpose of an Electrical Installation Condition Report (EICR) is to assess the safety of the electrical installation and identify any issues. It is not possible to determine what remedial work is required until the EICR is conducted. This was clearly stated in our quote, which also explained that any necessary remedial works would be priced separately. The customer later confirmed in an email that he did not read the quote. We did not refuse to carry out further works because of his complaint. Instead, due to his dissatisfaction with our processes, we suggested that an alternative contractor might better meet his expectations. The issues identified in the EICR can be addressed by any qualified electrician, and there is no reason the property cannot be rented once the work is completed. Our processes align with industry standards, and we strive to ensure transparency and compliance in all our work. We regret any misunderstanding and remain committed to maintaining high standards of service.