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Drain Doctor

9.65/10

Newcastle upon Tyne, Tyne and Wear

Checkatrade member since November 2014
10

Public liability insurance is unverified

Services

  • 24 Hour Drain Clearance
  • CCTV Surveys for Drains
  • Septic Tank Emptying
  • Waste Water Treatment Plant Installations
  • Drain Installation
  • Septic Tank Installation
  • Drain Repair
  • Drainage Investigation
  • Sewage Pump Installation
  • Blocked Drains
  • Soakaway Clearance
  • Emergency Drain / Sewer Clearance Service
  • Sewage Pump Maintenance
  • Drain Relining
  • Septic Tank Repair

Customer Reviews

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9.65 /10

Based on 45 reviews over the past 12 months

Quality of work

9.67

Reliability

9.6

Communication

9.67

What customers are saying

AI-generated from customer reviews over last 24 months

Most customers praise this company for its fast, professional, and friendly service, with many highlighting the helpful communication from both office staff and engineers. A few reviews mention issues with punctuality and the quality of survey work.

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Checkatrade is not responsible for the summary or the opinions in it. For more information, please read the reviews themselves and learn more in our reviews policy.

Reviews (961)

  • Alison T
    10

    Outdoor drain needed unblocking

    Posted 08 April

    They did a great job, it turned out to be a bit more complicated than it looked at first and they made sure it was all done properly.
    Verified reviewer
    Job location: NE30
  • 10

    Excellent emergency call-out service

    Posted 24 January

    Responded quickly and came out at 9pm on a Saturday, which we really appreciated. Got the job done efficiently and explained everything clearly and patiently. Very friendly, professional, and considerate. Made a stressful situation much easier. Would happily use again and recommend
    Verified reviewer
    Job location: NE9
  • 10

    PEACE OF MIND!

    Posted 18 January

    Rang Drain Doctor talked 2 a luvly lady called Sharon said i needed help with a SVP Pipe which was in my food cupboard & had bn leaking! She said sum1 wud be with me later that same day! Paul arrived checked the pipe 4 me, checked the main drain for blockages, Paul rang taps toilets wer flush'd even the washer went on! he stayd till he knew the the pipe stayd dry & it give me peace of mind knowing that the camara he'd used showed no blockage in my pipes 2 cause the problem again, id have no problem telling any1 if you need help call this firm ther a 💯 brilliant at what they do!!!
    Verified reviewer
    Job location: TS24
  • Mark B
    4

    Drain CCTV for property ahead of a purchase

    Posted 18 January

    Large parts of the survey were abandoned due to there being sediment in the pipes, and the mapping of pipes was significantly incorrect including location of covers. After paying DD and contacting other companies for follow up quotes, they all said the survey had not been completed properly and the drains had not been jetted properly. Ended up having to redo the job with another firm who did the survey properly first time, and mapped the drains accurately. Waste of time and money using DD - would strongly avoid.
    Verified reviewer
    Job location: NE20
  • 10

    Excellent service

    Posted 10 January

    Friendly, effective and efficient: very helpful and would recommend
    Verified reviewer
    Job location: DL7
  • 10

    Blocked toilet

    Posted 28 December 2025

    Professional, efficient service. Sharon was friendly and kept me updated on when the technician would arrive. The technician, Dorian, was very knowledgable and had the issue sorted quickly. Highly recommend.
    Verified reviewer
    Job location: DH3

Photos

Company Info

Owner

Mr Jim Watson

Ltd Company

12 years on Checkatrade

VAT Registered

Yes: 177682657

Domestic WorkCommercial WorkFree EstimatesCards AcceptedInsurance Work Undertaken24 Hour Call-out

Fix it Once - Fix it Right - Fix it Forever - Fix it Now!


With over 25 years’ experience.


Drain Doctor is the North East's most reliable full service combined emergency plumbing and drainage company. Servicing both commercial and domestic customers.

Our customer reviews speak for themselves.


We specialise in delivering a unique level of customer service.


We offer a true 24/7 service every day of the year including Bank Holidays, with prices agreed before any work is started.


All our technical support vehicles are fully equipped for any emergency.


Drain Doctor can cover all plumbing and drainage issues anywhere in the North East including pipe and sewer line inspections, drain sewer preventative maintenance plans, drain clearance, gutter and facia renewals in fact all commercial and domestic plumbing!


The peace of mind of £10million liability cover.


No job is too large or too small - if it's important to you then it's important to us

Accreditations and awards

CHAS
CHAS

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