DBW Technical Services

Reviews (118)

• 10

  Quick response and great service

  Posted 21 October

  David responded to our enquiry promptly and, even though the job was more complex than we originally thought and required sourcing additional parts, David took care of it for us quickly and efficiently. We would certainly use David again in future.
  Verified reviewer
  Job location: BS16
• 10

  Great service

  Posted 25 September

  David was so helpful and efficient. He dealt with the job really quickly and was flexible with timings. We thoroughly recommend him.
  Job location: BS6
• 10

  Perfect work

  Posted 24 September

  David has done 3 jobs over the last couple of years for us - changing a stop cock, installing electric shower, investigating and resolving a leak. Great service and work each time. Clearly explains issues and work done. Tidies up after work. Flexible and reliable. Ideal service.
  Verified reviewer
  Job location: BS34
• 0.67

  Unprofessional & expensive

  Posted 19 September

  I contacted David privately about a leak. Was quoted £200, and when at the flat, he offered to also fix the sink tap. This brought the total to nearly double the original quote, £380, which I couldn’t afford. I informed David my landlord would be paying. When payment hadn’t been received just 1 week later, David threatened to “block me” on checkatrade so I wouldn’t be able to contact plumbers on the site. I returned to the flat after this to see David had not even finished the job on our tap, which I’ve had to finish myself out of pocket. Do not recommend at all, especially for tenants.
  Verified reviewer
  Job location: BS2

  Response from DBW Technical Services

  Thank you for your feedback. I’d like to clarify the details of the work carried out. The initial emergency call-out, including one hour’s labour, was quoted at £210. During this time I repaired three separate leaks and re-greased the washing machine gasket.At the customer’s request, I also replaced the kitchen tap. This required sourcing and purchasing a new tap and parts, plus travel and parking, which came to £170. The total was therefore £380, which reflected both the original work and the additional items agreed on site.The property’s stopcock was seized, so extra time was needed to gain access to the building’s main riser with the landlord’s assistance. The job was fully completed before I left, and the customer confirmed they were happy at the time.The only unresolved point was an old aerator, which could not be transferred as it had fused to the previous tap. This was explained on the day. I always aim to deliver a professional service, and I encourage customers to contact me directly with any concerns so I can resolve them quickly.

• I
  Isaac
  10

  Fitted a new toilet and fixed leaking fixture.

  Posted 11 September

  great communication, fast and good work. Very pleased.
  Verified reviewer
  Job location: BS13
• 10

  We need more Dave’s !

  Posted 10 September

  Dave has restored my faith in humanity. Punctual, did the job with ease and went above and beyond in sorting out other issues. I have no hesitation in recommending him and would now use no one else !
  Verified reviewer
  Job location: BS39