I contacted David privately about a leak. Was quoted £200, and when at the flat, he offered to also fix the sink tap. This brought the total to nearly double the original quote, £380, which I couldn’t afford. I informed David my landlord would be paying. When payment hadn’t been received just 1 week later, David threatened to “block me” on checkatrade so I wouldn’t be able to contact plumbers on the site. I returned to the flat after this to see David had not even finished the job on our tap, which I’ve had to finish myself out of pocket. Do not recommend at all, especially for tenants.
Response from DBW Technical Services
Thank you for your feedback. I’d like to clarify the details of the work carried out. The initial emergency call-out, including one hour’s labour, was quoted at £210. During this time I repaired three separate leaks and re-greased the washing machine gasket.At the customer’s request, I also replaced the kitchen tap. This required sourcing and purchasing a new tap and parts, plus travel and parking, which came to £170. The total was therefore £380, which reflected both the original work and the additional items agreed on site.The property’s stopcock was seized, so extra time was needed to gain access to the building’s main riser with the landlord’s assistance. The job was fully completed before I left, and the customer confirmed they were happy at the time.The only unresolved point was an old aerator, which could not be transferred as it had fused to the previous tap. This was explained on the day. I always aim to deliver a professional service, and I encourage customers to contact me directly with any concerns so I can resolve them quickly.