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Currys PLC

7.05/10

London, London

Checkatrade member since May 2025

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7.05 /10

Based on 18 reviews over the past 12 months

Quality of work

7.54

Reliability

8

Communication

7.54

Reviews (18)

  • Bridget S
    10

    Currys Repair Review

    Posted 4 days ago

    I booked a one-off £149 repair with Currys after my Care Plan had expired. The fee covered call-out, parts, and labour. Although the fridge freezer couldn’t be fixed, Currys refunded £74 and gave me a £25 goodwill voucher, a generous and hassle-free resolution. The engineer was professional, polite, and very helpful. The whole process was surprisingly easy, even for someone like me! 10/10
    Verified reviewer
    Job location: TA10
  • 8

    Washer drier

    Posted 27 October

    Came put in 2 days. Very helpful. Fixed problem quickly
    Verified reviewer
    Job location: G71
  • Graeme H
    3.67

    Tumble dryer has a high pitched whining when drum is turning

    Posted 16 October

    After stripping down the dryer the engineer couldn't find the fault and suspected it could be the drum or the motor. I said I was told the drum wasn't included in the price so to put it back together and I'd get a refund minus the callout and £25 voucher for currys. I've gone to use the dryer a few days later and steam is billowing out soaking the floor. I've had to strip it back down to find he hadn't connected the filter holder to the extractor. Wouldn't recommend Curry's repairs.
    Verified reviewer
    Job location: DH4

    Response from Currys PLC

    We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. After reviewing your case in detail, including the engineer’s visit and follow-up calls, it was confirmed your appliance could not be repaired. We can confirm that our Customer Care team has also been in touch regarding your case to ensure everything is now resolved. We’re sorry again for any inconvenience this may have caused and thank you for giving us the opportunity to put things right. Kind regards, Currys

  • Linda L
    0

    Did not get back to me

    Posted 30 September

    Rang me needed oven model but I was driving so said they would ring me back but have not. Not helpful to me.
    Verified reviewer
    Job location: TA7
  • 10

    fitted washing machine heater

    Posted 27 September

    fitted new washing machine heater he was friendly very quick and efficient very happy with his work
    Verified reviewer
    Job location: CV6
  • 0

    Dishwasher repair

    Posted 30 August

    Awful experience. 6 weeks and not done, with no shows, not bringing parts, and finally damaging the screws / hinges and my outer cupboard door. Request for manager call came to nothing - they didn’t call.
    Verified reviewer
    Job location: CV34

Photos

+5

Company Info

Owner

Mr Stephen Johnson

Ltd Company

Member since 2025

VAT Registered

Yes: GB226659933

Domestic WorkCards Accepted

We've got one of the largest mixed electrical repair centers in Europe. We employ around 1000 repair experts to fix just about any appliance, and they check and successfully repair 1 million pieces of tech each year. Repairing your appliances with us is fast, easy and affordable. What's more, we are accredited by most major appliance brands and offer a 12-month guarantee on all parts & labour. Yes, really! So, if your appliance breaks down, don't worry - with us it's in safe hands.


How does Currys Repairs work?

We’ll organize for one of our repair experts to visit your home as soon as possible. Once we’ve diagnosed the problem over the phone and already know what parts are needed, we’ll arrange for the expert to visit as soon as the parts are available. This makes the repair process really simple. Since we’ve already diagnosed the problem and will turn up with the parts we need, we’ll have the best chance of fixing your tech on our first visit.


I didn’t buy my item from Currys; can I still arrange a repair with you?

Yes, you can! Regardless of where you bought your item, we’ll do our very best to repair it successfully. Please note, this depends on us being able to get the replacement parts your item requires


What are my options if my item can’t be repaired?

We'll do our very best to fix your broken appliance, but sometimes an item is beyond repair, or we can't get hold of the parts required to fix it. In these instances, we’ll refund the amount you paid, excluding a non-refundable call out fee. We’ll explain why your appliance couldn’t be repaired and give you a Currys eGift Card to spend on a new appliance (the credit on the e-Gift Card must be used within three months of its issue). This is available to all customers that have purchased a one-off repair with us.


Are there any brands or appliances you cannot repair?

We repair a wide range of household appliances, including washing machines, tumble dryers, fridge and freezers, ovens, cookers, hobs and dishwashers. However, we do not fix appliances from Miele or Fisher & Paykel. Also, we are unable to repair faulty or broken tubs.

Accreditations and awards

Gas Safe Register
Gas Safe Register

This trade passed up to 12 Checkatrade vetting checks

Member since May 2025

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