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Craftlock Ltd

9.6/10

Birmingham, West Midlands

Checkatrade member since July 2015
10

Customer Reviews

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9.6 /10

Based on 8 reviews over the past 12 months

Quality of work

10

Reliability

10

Communication

10

Reviews (354)

  • 10

    Fitted front door lock

    Posted 07 July

    Ewan was very reliable, very knowledgeable and great communication throughout. Highly recommended!
    Verified reviewer
    Job location: B90
  • 10

    Internal lock

    Posted 17 June

    Wanted an internal lock changed for my mother, had a great response from Ewan, fitted me in a time slot between school runs, did a great job and happy with the price.
    Verified reviewer
    Job location: B26
  • 10

    New door lock

    Posted 28 January

    Really impressed once again was prompt efficient explained everything to me. I have rated a 10 as I have had Ewan before and very trustworthy not expensive for what he does. 😊
    Verified reviewer
    Job location: B90
  • 10

    Emergency access to my property & lock change

    Posted 08 January

    I would highly recommend Ewan and his services. He was efficient and reliable. He accurately quoted me on the phone before arriving, without me having to ask. He turned up within 40 minutes of my call and managed to access my property within minutes and changed the entire lock within an hour. He was polite and professional & sent over aftercare advice & told me to call him if we needed any further help. Fantastic, high quality service delivered.
    Job location: B27
  • 0

    Door locks

    Posted 14 November 2024

    He supposedly came to the property, couldn’t find parking and then sent a message “cant find parking will come another time” like you have just wasted someone’s time and day for a pathetic excuse. The road is busy and i appreciate its tight and if your not confident driving it can be difficult but if you call or wait someone could have assisted him. He just drove off and sent a message, no problem I can take my business elsewhere of course.
    Verified reviewer
    Job location: B9

    Response from Craftlock Ltd

    The massive threat of van and tool theft means appropriate parking near the property is a very genuine concern of all tradespeople. I told you I was on my way and was intending to complete this free survey appointment as planned. When I found I couldn't park I pulled up on the main road and messaged you. My exact message to you was "Hi Sarah I'm sorry I can't find anywhere to park will have to come back another time" - it included an apology. I do not answer the phone or messages while driving so was unable to respond immediately when you were trying to get in touch after this. I told you that I planned to visit again and I was willing to make the extra effort to come back. I was in no way rejecting your business and could have returned later today.

  • 10

    Change of locks on a new property

    Posted 11 September 2024

    Ive used Craftlock a couple of times now, always very reliable and knowledgeable, couldn’t recommend highly enough
    Verified reviewer
    Job location: CV7

Photos

Company Info

Owner

Mr Ewan Clerk

Ltd Company

10 years on Checkatrade

VAT Registered

No

Domestic WorkCommercial WorkFree EstimatesCards AcceptedInsurance Work Undertaken24 Hour Call-out

My name is Ewan.

CraftLock Ltd is my own company set up to provide you, the customer, with a high quality, reliable and trustworthy service that meets all of your locking needs.

Locksmithing is my career and my passion, and when I do work for you I hope that I will be able to pass on to you some of that enthusiasm. I will give you clear and concise communication and your job will be my No.1 priority until you are satisfied. See my website for more detail: www.craftlock.co.uk .

(I am still working during Coronavirus, please check bottom of page for full details)

  • Locked-out / Home access problems.
  • All lock problems fixed.
  • Anti-Snap Locks.
  • Extreme high key-protection locking systems.
  • Fire safety variant locks for flats and limited dexterity users.
  • New locks fitted to wooden doors.
  • Replacement and upgrade of locks in wooden or plastic/uPVC doors.
  • Repairs to plastic/uPVC doors.
  • French door locks, garage doors and door closure problems.
  • Additional security products for windows, doors and garages.
  • Window Keys
  • Key-making for old locks / furniture locks
  • Secured-By-Design Keysafes.
  • FREE SECURITY SURVEY*
  • Fully Qualified (see Checks/Accreditations Tab)
  • DBS/CRB Checked
  • No call-out charge
  • Fixed prices for specific jobs
  • Written quotes provided for ALL jobs
  • All work guaranteed

*(free security survey available Mon-Fri within normal working hours)

Lockdown / Coronavirus Working

CraftLock Ltd locksmiths are still operating through Coronavirus. During the periods of HIGH RISK and strict lockdown we will only offer emergency locksmith services for LOCK-OUTS, LOCK-INS and INSECURE PROPERTY. Please consider if the work you are requesting is essential during the periods of highest risk.During the periods of LOWER RISK we are happy to carry out all locksmith tasks whether urgent or not, though normal hours of operation are likely to be reduced.We strongly encourage you to get in touch to discuss your needs so that we can make an appointment for a time that is risk-appropriate. We can provide advice and estimates over the telephone and if you send photographs by email we can normally provide a quote by email too.The precautions we take: surfaces worked upon are cleaned with soapy water before and after. Gloves are worn for transiting through a building to get to the work location. A face visor is worn if building occupants are nearby. Keys are cleaned before hand-over. WE OBSERVE SOCIAL DISTANCING.The precautions the customer should take: if possible clean down the surfaces to be worked upon before and after a visit. Make known any special health risks within the household. PLEASE OBSERVE SOCIAL DISTANCING.

Further Information & Advice

For additional advice, product descriptions and services, please also see: https://www.locks-solihull.co.uk/

Accreditations and awards

This trade passed up to 12 Checkatrade vetting checks

Member since 2015

Individual checks

  • Identification

  • Proof of address

  • Financial

  • Qualifications and accreditations

  • County court judgement

  • Open source media

Business checks

  • Customer Reviews

  • Company trading history

  • Company duplication

  • County court judgement

  • Enhanced business check

  • Director checks

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