Clarke's Carpets
Hornchurch, Essex
Checkatrade member since February 20175
Customer Reviews
Write a review7.33 /10
Based on 6 reviews over the past 12 months
Quality of work
6.8
Reliability
7
Communication
4.33
Reviews (153)
10 Carpet and flooring
Posted 20 May
I’ve always used Clarkes over the last few years, for my house, most recently, the Amtico flooring to my entire ground floor, and also stair and landing carpet. I have to say their service is always impeccable, from the ladies on the phones, the sales staff, right through to the carpet and flooring fitting…..nothing is too much trouble, and the choice of carpets and flooring is endless!! The jobs are always done to a high standard…and the fitters are always clean and tidy. I still have bedrooms to do, and won’t hesitate to use them again! Thanks to the fitters, David, and Mark and Dave.Verified reviewerJob location: RM31 Nice carpet, poor service
Posted 09 May
The finished result is good. But the lack of customer care made the experience upsetting. By turning up very early on the day, the fitters cost me 300 pounds worth of income (I work online as freelancer in exam conditions, and they totally ignored the situation, creating unbearable noise and spoiling my session). Despite admitting doing wrong, Clarkes would not take responsibility or show any sign of care. I thought about taking them to the small claims court, but decided against it, best leave it behind and take my custom elsewhere.Verified reviewerJob location: RM12Response from Clarke's Carpets
Dear Mr Garet, We're sorry the experience didn't meet your expectations. The fitter did check with your wife before starting and would've happily returned later if asked. We apologised and offered goodwill gestures, but regret you're still disappointed.
3 Very Poor Show from a Respected Company.
Posted 02 May
The fitting of my living room carpet was the first time I have been really disappointed with this companies services. Fitters were not interested in a good job, just a quick one. There was a shocking lack of attention to detail. Money was main motivation. The company was aware of the issues but did not follow up on these. Returned on 5 April to remedy the problems but didn't correct as was discussed with the shop manager. They fitted the stair carpet on second visit - but very poor and carpet on last stair is completely slanted. This was apparently the best of their fitters.Verified reviewerJob location: RM1210 Carpet
Posted 02 March
I visited the store to discuss new lounge carpet. I was served by Duncan, who was very helpful and advised us of all the options available. Duncan was very helpful in asking all our questions and advised us of the best products. We were very happy with our purchase, thank you Duncan again.Verified reviewerJob location: RM310 Sisal stair runner
Posted 14 December 2024
Excellent experience from start to finish. We wanted a sisal runner up three flights of stairs, which we knew would be complicated. The staff here were friendly, super knowledgeable, and did a really professional job. Reasonably priced too compared to other places we’d looked. There was a v minor issue after the carpet had been fitted but they were straight back out to fix it. Would 100% recommendVerified reviewerJob location: E910 Hallway and kitchen floor
Posted 13 November 2024
Excellent service at the shop and excellent quality fitting on the day.Verified reviewerJob location: RM11
Photos
Company Info
Owner
Mr Tim Clarke
Ltd Company
8 years on Checkatrade
VAT Registered
Yes: 311710511
Clarkes was formed in 1968 by Nobby Clarke and his son Tim, and its original location was in North Street, Romford. In 1972 the shop relocated to the premises on Roneo Corner allowing us to offer a greater range of both products and services. At this point the quest began to become the 'Finest Carpet Store in the World'. After many years of effort, listening to both suppliers and customers, it is hard to find any of them who would disagree that we are very close to achieving this goal if we have not already!!Not satisfied and never to be accussed of sittin on our laurels, the company has now moved forward again into a new ventures in recent years. We have now expanded and developed the store into a Home Furnishing Centre now offering a fantastic selection of Furniture, Lighting and Gifts creating a veritable Alladins Cave of delights where you can wander to your hearts content through over 21 room settings and 2 floors which can only be described as a magical experience. Click on the image below to have an express tour of the store.Always putting customers needs and requirements first, Clarkes are always looking for ways to improve our service and rely heavily on recommendation and repeat business. We are proud to acknowledge this by the number of new customers now coming to the store citing their parent, friends and families as having recomended us. We believe this to be the number one reason why our family business continues to be sucessful and we are very proud of our business and the respectability we have gained over the years within the local communities and their families.Thank you for taking the time to read and understand our company.
Our store has an impressive selection of all types and varieties of carpets with thousands of products on display to suit all of your needs and requirements and in many different styles, fibres and compositions. It is a challenge not to be able to find the product you require.
Tim ClarkeChairman & Owner
Factory clearance room and remnants, loop pile, patterned carpet, saxony pile, stock carpets, tiles, twist pile, velvet pile, Rugs, Vinyl and hard flooring
This trade passed up to 12 Checkatrade vetting checks
Member since 2017
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