Reviews

I’ve always used Clarkes over the last few years, for my house, most recently, the Amtico flooring to my entire ground floor, and also stair and landing carpet. I have to say their service is always impeccable, from the ladies on the phones, the sales staff, right through to the carpet and flooring fitting…..nothing is too much trouble, and the choice of carpets and flooring is endless!! The jobs are always done to a high standard…and the fitters are always clean and tidy. I still have bedrooms to do, and won’t hesitate to use them again! Thanks to the fitters, David, and Mark and Dave.

The finished result is good. But the lack of customer care made the experience upsetting. By turning up very early on the day, the fitters cost me 300 pounds worth of income (I work online as freelancer in exam conditions, and they totally ignored the situation, creating unbearable noise and spoiling my session). Despite admitting doing wrong, Clarkes would not take responsibility or show any sign of care. I thought about taking them to the small claims court, but decided against it, best leave it behind and take my custom elsewhere.

The fitting of my living room carpet was the first time I have been really disappointed with this companies services. Fitters were not interested in a good job, just a quick one. There was a shocking lack of attention to detail. Money was main motivation. The company was aware of the issues but did not follow up on these. Returned on 5 April to remedy the problems but didn't correct as was discussed with the shop manager. They fitted the stair carpet on second visit - but very poor and carpet on last stair is completely slanted. This was apparently the best of their fitters.

I visited the store to discuss new lounge carpet. I was served by Duncan, who was very helpful and advised us of all the options available. Duncan was very helpful in asking all our questions and advised us of the best products. We were very happy with our purchase, thank you Duncan again.

Excellent experience from start to finish. We wanted a sisal runner up three flights of stairs, which we knew would be complicated. The staff here were friendly, super knowledgeable, and did a really professional job. Reasonably priced too compared to other places we’d looked. There was a v minor issue after the carpet had been fitted but they were straight back out to fix it. Would 100% recommend

Excellent service at the shop and excellent quality fitting on the day.