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CHG Southwest

9.81/10

Bridport, Dorset

Checkatrade member since July 2019
5

Services

  • Air Source Heat Pump Installation - ASHP
  • Emergency Central Heating Repair
  • Gas Boiler Installation
  • Gas Boiler Servicing / Repair
  • Gas Central Heating Installation
  • Gas Central Heating Servicing / Repair
  • Gas Cooker Installation
  • Gas Safety Checks - CP12
  • Smart Thermostats
  • Air Source Heat Pump Servicing / Repair - ASHP
  • LPG Boiler Installation
  • LPG Central Heating Installation
  • LPG Central Heating Servicing / Repair

Customer Reviews

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9.81 /10

Based on 21 reviews over the past 12 months

Quality of work

9.81

Reliability

9.9

Communication

9.71

What customers are saying

AI-generated from customer reviews over last 24 months

Customers consistently praise this company for its professional, reliable, and polite service. Engineers are frequently commended for their punctuality, high standard of workmanship, and for leaving properties tidy.

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Reviews (328)

  • 10

    A professional company you can rely on.

    Posted 26 March

    From the initial visit to assess our needs to the completion of the job we found all of the companies representatives to be polite, professional, knowledgeable and understanding of any questions we had. Most importantly the engineers were extremely conscientious and at the end of every day left our property tidier than they found it! We are so pleased we contacted CHG Southwest for their help.
    Verified reviewer
    Job location: EX12
  • 8.33

    Cautionary tale about oil level readings

    Posted 26 March

    Replacement of oil level on outside of tank as incorrect reading had resulted in oil running out. Disappointed by this as the level gauge had been replaced by this company recently but when I queried this the explanation was that the valve at the bottom had not been replaced and it was blocked. I feel that there has been some double charging here as the oil level tube has been replaced twice.
    Verified reviewer
    Job location: TA19
  • 10

    Efficient and helpful

    Posted 25 March

    I called CHG because I thought the boiler was defective. The plumber who came quickly found the problem was a leak under the shower tray. The repair involved removing the shower tray and the shower doors. The work was carried out to a high standard and all the different plumbers who attended were on time efficient and helpful. I have no hesitation in highly recommending this company.
    Verified reviewer
    Job location: DT6

    Response from CHG Southwest

    Thank you for leaving your review. We are pleased you are happy with the service provided.

  • 10

    Good annual service for boiler.

    Posted 24 March

    Excellent work done on schedule.
    Verified reviewer
    Job location: DT6

    Response from CHG Southwest

    Thank you for your review. We are pleased you are happy with the boiler service.

  • 10

    Reliable company to deal with who.Always use good engineers.

    Posted 24 March

    The engineer was prompt ,polite, and efficient.He completed the boiler service with no problems.
    Job location: BA20

    Response from CHG Southwest

    Thank you for leaving your review. We are pleased you are happy with the boiler service.

  • 10

    Very happy customer

    Posted 24 March

    The annual service on the gas boiler was booked through their office staff & efficiently serviced by engineer.
    Verified reviewer
    Job location: TA20

    Response from CHG Southwest

    Thank you for the review.

Photos

Company Info

Owner

Mr David Penn

Ltd Company

7 years on Checkatrade

VAT Registered

Yes: 230928515

Domestic WorkCommercial WorkFree EstimatesCards AcceptedInsurance Work Undertaken24 Hour Call-out

We carry out a wide variety of works in the plumbing, heating and electrical industry from repairing leaks and dripping taps to the design and installation of full heating systems, EICRs and rewires.


Our services include:


  • Gas, oil and LPG installations, servicing and repairs
  • All general plumbing works - taps, cylinders, toilets, pumps, burst pipes etc.
  • Genuine 24-hour callout service, 365 days a year
  • Domestic and Commercial
  • Landlords gas safety checks
  • Water Softener installations, servicing and repairs
  • Full and partial rewires
  • EICRs
  • Fault finding
  • PAT testing

We also offer Service Plan cover for your heating system, giving you the reassurance that your boiler is being maintained annually whilst also giving you guaranteed callout within 24 hours if you need us.


You also have the option of spreading the Service Plan cost monthly over the year.

Accreditations and awards

This trade passed up to 12 Checkatrade vetting checks

Member since July 2019

Individual checks

  • Identification

  • Proof of address

  • Financial

  • Qualifications and accreditations

  • County court judgement

  • Open source media

Business checks

  • Customer Reviews

  • Company trading history

  • Company duplication

  • County court judgement

  • Enhanced business check

  • Director checks

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