Big Star Glazing Ltd

Reviews (13)

• 0

  Garage and Front Door

  Posted 11 March 2024

  The front door was not the design we asked for and the garage door malfunctions with poor installation. I waited to leave the review in order to give the trader time to resolve the issues mentioned. I contacted Chris last week about yet another issue with the garage door and no response. Overpromised and underdelivered. Compromised the safety of my house and the issue was not addressed properly breaching the warranty that was given to us. The installation of the garage door was a complete disaster as it came missing a 'piece'. The quality is not there, the door opened by itself in the night!
  Verified reviewer
  Job location: CB4

  Response from Big Star Glazing Ltd

  The job was finished on time. Correct door, glass pattern 3cm came in blue not green, discount was applied. 7months on Friday midnight indecent call, our team responded, access was denied. We attended early morning no fault was found. Calls answered promptly

• 9.25

  Refitting of glazed panel in front door

  Posted 19 October 2023

  A first class repair completed quickly and efficiently. Thank you very much, Rahat.
  Verified reviewer
  Job location: MK17
• 10

  Rehanging a conservatory door

  Posted 05 September 2023

  I contacted this company on behalf of my sister who is disabled. They responded to a request to repair her conservatory door. This was a very small job, but Big Star were exceptionally helpful in arranging a visit during which they repaired the door and did not make a charge. In these times, this is very unusual. I live 200 miles from Cromer but my sister was delighted with their attention and service. Warmly recommended.
  Verified reviewer
  Job location: GL20
• 5.5

  Bi-folding doors, windows installation

  Posted 08 August 2023

  Dear Rahat I am very disappointed to receive such an unprofessional, sarcastic, snarky email from you. You promised me to send me the receipt, warranty and other documents regarding the works done on my property the day the works are completed. It has now been weeks and I have received nothing from you. Moreover, you tell me you spent ‘2 hours’ waiting for a discussion about other works - may I remind you that you were there to complete a window fitting, not to wait for any conversations taking place. Your attitude is wrong and very disappointing.
  Verified reviewer
  Job location: NR3

  Response from Big Star Glazing Ltd

  Dear Jenny, Thank you for your feedback. We completed the job on time, we couldn’t collect the door as you didn’t provide access and the guys returned back arranging for another day. You were informed each time about the paperwork and you have it.

• 9.25

  Replace glass to garden door with toughened double glazed satin finish glass

  Posted 27 June 2023

  Work was carried out after visit to site and estimate was acceptable. Regular contact throughout the only strange thing I must comment on was they couldn't except a Visa payment and as I don't do Bacs I paid in cash
  Verified reviewer
  Job location: SG8
• 8

  Replace widow hinges

  Posted 13 June 2023

  Very efficient a little costly though but glad I had them done
  Verified reviewer
  Job location: NR28