Bespoke Trade Group Ltd

Reviews (41)

• D
  Denise R
  4.33

  Threatening behaviour

  Posted 22 December 2025

  I am submitting this review regarding serious faults and unacceptable conduct following work completed at my elderly mum’s home. The job finished at 8pm on 17th December. The front door cannot unlock properly posing a safety risk and the back door allows cold air through due to poor sealing. Despite this my mum received three messages after completion. When I raised the faults on 22nd December I received an aggressive phone call threatening that the final instalment would increase unless payment was made immediately despite the defects. This behaviour was intimidating and unacceptable
  Job location: NG9

  Response from Bespoke Trade Group Ltd

  We take feedback seriously, particularly in relation to safety or conduct. However, we firmly and respectfully dispute the claims made. The installation was completed on 17 December and no safety or remedial issues were raised until 5 days post installation. We deny any threatening or abusive behaviour, our communication was and remains factual and limited to advising that the final balance was overdue and payable in line with the agreed contract and terms. We remain open to resolving your concerns but cannot accept statements that are inaccurate, damaging or defamatory to our reputation.

• 10

  Quality products, competitive prices and superb workmanship

  Posted 21 November 2025

  This company is first class. Clear and prompt communication. Quality products and excellent workmanship with very competitive prices. They are a very friendly and reliable team.
  
  Verified reviewer
  Job location: NG9
• 10

  Great windows, fair pricing and hard working fitters.

  Posted 07 August 2025

  Great company to deal with. They quoted fairly and the price quoted was the price paid. The fitters were hard working, polite and efficient. We are really happy with our new windows, thank you.
  Verified reviewer
  Job location: NG10
• 10

  New door and windows

  Posted 28 July 2025

  Bespoke fitted a new front door recently. Work was carried out on time and efficiently. We then placed an order for Bespoke to fit 3 new windows for us. When finished, you would never know they had been here. Work and finish were first class.
  Verified reviewer
  Job location: LE65
• 10

  New Door fitting

  Posted 24 June 2025

  Best price for a quality product and good communication. Very happy with our new door,
  Verified reviewer
  Job location: DE75
• 10

  Extension to property

  Posted 21 May 2025

  Excellent work from start to finish. We had Keith Whitehurst come to our home to quote for an extension/conservatory. He designed the room for us with lots of windows and a pitched roof and artificial slate roof. Seeing it on the laptop was amazing. Scott project managed the build and it was completed in a timely manner by two amazing builders named Paul. The windows and roof were completed by Jonas and James and the the plastering and underfloor heating were installed too. It's given me a lovely room with loads of light. All paperwork was completed by Bespoke. Highly recommend Bespoke Trade
  
  Verified reviewer
  Job location: DE24

  Response from Bespoke Trade Group Ltd

  Thank you for your kind words