Basingstoke Softeners Limited
Tadley, Hampshire
Checkatrade member since 201310
Customer Reviews
Write a review9.91 /10
Based on 96 reviews over the past 12 months
Quality of work
9.9
Reliability
9.89
Communication
9.83
What customers are saying
AI-generated from customer reviews over last 24 months
Basingstoke Water Softeners receives high praise for their prompt service, professional and friendly engineers like Peter and Adam, and clear communication throughout the process, from initial quotes to installation and aftercare. Customers appreciate the efficiency, tidiness, and helpful advice, though one customer reported an issue with the initial installation leading to a subsequent call-out charge.
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Reviews (453)
9.67 Water softer installed
Posted 3 days ago
Excellent job from initial quote to final test and use.Verified reviewerJob location: RG1810 Softener service
Posted 06 June
After calling my installer , I was put off by the waiting time and cost of a service. My machine was not working. So I looked elsewhere, and found the whole experience perfect. An appointment within a few days, a detailed explanation of all the work undertaken and the cost was half of the previous quote. Totally recommend.Verified reviewerJob location: RG2210 Softener installation
Posted 05 June
Excellent service from initial quote to installation to final payment. They were recommended by several neighbours and I have no hesitation in recommending them myself.Verified reviewerJob location: RG1910 Better value
Posted 09 May
Use them for salt and now Water filter supplies. Cheaper than going direct to Harvey’s.Verified reviewerJob location: RG510 Excellent service
Posted 01 May
From start to finish, Basingstoke Softeners were excellent - friendly, professional, and prompt, with excellent communication throughout.Verified reviewerJob location: SP1110 Water softener installation
Posted 24 April
I had a fantastic experience with Basingstoke Water Softeners from start to finish. The team was highly professional and helpful throughout the entire process, from the initial sales consultation to the installation. The installation itself went smoothly, and they left everything tidy and clean afterward. I also appreciated the helpful advice they provided on maintaining the system and ordering salt blocks. I highly recommend Basingstoke Water Softeners for their professionalism, quality service, and excellent customer care!Verified reviewerJob location: RG24
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Company Info
Owner
Mrs Lorna Thumwood
Ltd Company
12 years on Checkatrade
VAT Registered
Yes: 642042770
Why Choose Basingstoke Softeners
· We are Big enough to deliver the best the market has to offer and Small enough to care about each and every customer.
· Our dedicated team of engineers and support staff value your custom, are passionate about delivering the best service and value to you, our customers every time, every day.
· We are here to look after you, our customer in the long term
I. We offer a discounted Health check with free parts replacement on the 5th anniversary of your water softener installation.
II. We offer a 9-year anniversary Water softener check with free parts replacement before the parts warranty expires.
· Salt delivered to your door by our very own Robert or Angela, tracked all the way from the time of order. Placed where you want it according to your delivery instructions.
· Service response time 1 to 2 working days no matter the age of your water softener.
· Continuously developing what we do to provide better value for you our customer.
Meet our dedicated team here
You don’t have to take my word for it here is a sample of our most recent reviews on Checkatrade:
“Simply The Best:”
“Had a new water softener installed and as a long standing customer, Mel was very helpful ….. Cannot fault Basingstoke Softeners at all and what an incredible team….. “
“New water softener installed.”
“Great experience getting a new water softener installed……. Would 100% use again and would recommend anyone. Quick, quality, great communication.”
“Service of water softener.”
“Peter came to the house and was polite and efficient… explained what he was doing. And in our opinion went above and beyond to dela with the issues we had.”
you can read more on Checkatrade, here.
Glenn Karpeta
Managing Director
Basingstoke Softeners Ltd
Accreditations and awards
This trade passed up to 12 Checkatrade vetting checks
Member since 2013
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