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Baker Smith Limited

9.45/10

St. Albans, Hertfordshire

Checkatrade member since August 2022

Services

  • Smart Thermostats
  • Gas Safety Checks - CP12
  • Gas Central Heating Servicing / Repair
  • Gas Boiler Servicing / Repair
  • Emergency Central Heating Repair
  • LPG Central Heating Servicing / Repair
  • Gas Cooker Installation

Customer Reviews

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9.45 /10

Based on 47 reviews over the past 12 months

Quality of work

9.54

Reliability

9.46

Communication

9.5

What customers are saying

AI-generated from customer reviews over last 24 months

Most customers describe the service as prompt, professional, and efficient, often praising the friendly and knowledgeable engineers. While several reviewers mention the pricing is high, a small number have also reported issues with communication and reliability.

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Reviews (219)

  • 10

    Excellent and reliable company for boiler repairs

    Posted 3 days ago

    I have used Baker Smith several times and would like to pass on a massive thank you to Simon and his colleague who joined him on the last visit. They went above and beyond to save our boiler which was in a right state by all accounts. They rearranged things to spend most of the day with us in order to get it working again, and then on Simon's second visit with a new part he worked extremely hard to get the job done despite the access being tricky and some of the parts of the boiler being extremely hard to dismantle. He persevered, got the job done, and gave me very helpful advice. Top notch
    Verified reviewer
    Job location: AL5
  • 2.33

    Expensive Unprofessional and Unreliable

    Posted 19 September

    We asked this company to fix a water leak in the front garden, when completed was told he had replaced a piece of the faulty pipe and would I like the hole backfilled which was part of the price and left a mess after cleaning his boots. The photos will demonstrate this company and a professional company who we contacted due to a second leak exactly same place after we wrote to the company who did not respond to our problem The second company we used charged half the price of the original company
    Verified reviewer
    Job location: HP4
  • 10

    Quick responders, good at solving household boiler problems

    Posted 17 September

    The problem was identified and solved quickly and the work was seemingly done in an expert fashion, though I am no plumbing expert. The engineer explained things well.
    Verified reviewer
    Job location: HP6
  • 10

    ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Outstanding plumbing service!

    Posted 01 September

    I couldn't be happier with the plumbing work provided. From start to finish, the experience was seamless. They arrived on time, were extremely professional, and quickly diagnosed and fixed the issue without any hassle. The quality of the work was top notch, no shortcuts, no mess left behind, and everything is working perfectly. What really stood out was their honesty and clear communication throughout the process. They explained every everything in simple terms and offered fair pricing with no hidden fees. 100% recommend, have put their number in my phone book and will definitely use again!
    Verified reviewer
    Job location: AL2
  • 10

    Prompt & Efficient

    Posted 19 August

    They arrived promptly and we're able to replace just a central heating valve motor body, without changing the valve itself.
    Verified reviewer
    Job location: SG6
  • 9.67

    Prompt and efficient plumbing solution.

    Posted 17 August

    Problem with bathroom drainage was dealt with quickly and cheerfully by Liam, who was friendly and explained everything throughout. I would happily use Baker Smith again in the future.
    Verified reviewer
    Job location: AL1

Photos

Company Info

Owner

Mr John Tabor

Ltd Company

3 years on Checkatrade

VAT Registered

Yes: 897610774

Domestic WorkCommercial WorkFree EstimatesCards AcceptedInsurance Work Undertaken24 Hour Call-out

Thank you for visiting our page!

Baker Smith Ltd - Plumbing & Gas Heating Engineers was established in 2007 by Mark Smith and John Tabor and between them they have over 70 years’ experience in the plumbing and heating field. This experience has enabled us to provide a service that satisfies the requirements of both our Private Clients, Managing Agents and Landlords alike. We are proud to have built secure relationships with all our clients over the years.

We are one of the leading plumbing and heating companies in & around the Hertfordshire with experienced plumbers always available on call.

We pride ourselves on our excellent customer service organised by our outstanding and friendly Customer Support Team who will cater to all your requirements.

All our engineers are fully qualified, most with Gas Safe qualifications, and they take pride in their work from start to finish be it a full central heating installation, complete bathroom or simply routine plumbing and maintenance. We apply the same attention to detail on each job we attend.

If required we can offer a completely free quotation for most of our services.

We are part of the Part “P” Register and Gas Safe Register. We are pleased to offer a 24/7 day/night call out service, providing emergency evening/weekend and bank holiday cover.

Our Customer Promise

  • We are tried, trusted and qualified in all aspects of plumbing, heating, boiler and bathroom

work.

  • We look after your home, taking care to leave it as tidy as it was before our visit.
  • Peace of mind is at the heart of everything that we do and we aim to deliver the best possible service and the simplest solutions.

Accreditations and awards

This trade passed up to 12 Checkatrade vetting checks

Member since August 2022

Individual checks

  • Identification

  • Proof of address

  • Financial

  • Qualifications and accreditations

  • County court judgement

  • Open source media

Business checks

  • Customer Reviews

  • Company trading history

  • Company duplication

  • County court judgement

  • Enhanced business check

  • Director checks

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