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Reviews

  • Ross S
    9.33

    Resolving a blocked bathroom waste pipe and also a leak around the plug

    Posted 30 April

    I’ve spoken to three members of the Baker Smith team and all presented as knowledgeable, honest and friendly. The plumber was quickly able to locate the blockage and offer solutions to fix that and the leak.
    Verified reviewer
    Job location: SG5
  • 10

    Great job

    Posted 29 April

    Efficient friendly and fixed my issue in a difficult location. No problems.
    Verified reviewer
    Job location: WD18
  • Amy P
    10

    Updated review

    Posted 07 April

    Shower repair was carried out. Unfortunately there were still issues with the water going cold. I contacted Baker Smith and they offered additional assistance to fit a replacement shower.
    Job location: SG2
  • 10

    Leaking radiator valve

    Posted 02 April

    Baker Smith Limited replied to my request for repair of a leaking radiator valve extremely quickly. A quote was given and a plumber was booked for the next day with the expected time given. This was followed up by a confirmation email. The plumber was extremely professional and polite and the job was completed and any mess made tided up. He explained what he was doing and gave advice on what may need to be done in the future. I would definitely use Baker Smith Limited again.
    Verified reviewer
    Job location: HP5
  • 10

    Brilliant company

    Posted 23 March

    Absolutely fantastic service, arrived on time. Works carried out as discussed . Very professional, helpful and friendly company to work with.
    Job location: SG5
  • Amy P
    2.33

    Partial repair and then blanked.

    Posted 09 March

    An engineer attended and fixed one issue with our shower. Unfortunately they failed to address the main issue of it frequently going freezing cold. I contacted the office again to ask what could be done in this situation and received no response. I feel utterly ripped off - partially having paid a large sum for a partial repair, but mostly for being ignored after requesting next steps or for the repair to be completed.
    Job location: SG2

    Response from Baker Smith Limited

    Good afternoon Amy. Firstly, may I apologise that no-one has come back to you, may I ask when you phoned us? I can see that the job was carried out on Thursday 5th. March but we have no record of a call since then. If you would contact us and explain the nature of the problem I am sure we will be able to help or at least recommend a further course of action. We would certainly not intentionally ignore a customer, especially one with an issue following work we carried out, so please call me and we can then hopefully be of service. John Tabor - Director.