Astral Security Windows Limited

Reviews (843)

• 10

  Outstanding service from Astral Windows

  Posted 1 week ago

  Contacted a local window company (Astral) to supply and fit a glazed porch. Mr Marley attended and measured the space at the same time we were having our drive and front steps replaced. Drawings were created whilst keeping in touch with the builder so that both the porch and driveway could be completed simultaneously. Final drawings and exact measurements were made and the fitting team completed the job. Great job by all concerned. Highly recommended.
  Job location: SM3
• 10

  Excellent service all round.

  Posted 27 October

  Excellent service. Clear & timely communication throughout. Very quick service. Very happy with the job and how it was carried out. Contractor was very respectful whilst on our home. Happily recommend.
  Verified reviewer
  Job location: SW19
• 1

  Shocking experience

  Posted 26 September

  Astral is your choice if you can: - extend your project time from 4-week to 3.5 months - ⁠be patient to send email constantly to chase - ⁠accept seemingly exist customer service. Absolutely shocking experience from start to finish. What was supposed to be a 4-week job dragged on for three and a half months — nothing but empty promises and constant delays. Sales team? Completely unresponsive. I had to chase them endlessly just to get a single reply. The surveyor came out THREE times to take measurements, and after all that hassle they still delivered the wrong shaped window! Customer service i
  
  Verified reviewer
  Job location: SM3

  Response from Astral Security Windows Limited

  Dear Mr Ng, Thank you for your comments. The roof was built to an irregular shape and pitch and not symmetrical, the 1st frame was incorrect and has since been replaced. I am pleased the problem has now been rectified and the porch is looking good.

• 10

  Replacement roof on our conservatory

  Posted 04 July

  An excellent service and outcome. We say where we had a leaky condervatory we now have a dining room. As a result of careful insulation by Astral the room is much cooler in hot weather and we expect easier to heat in winter, just as predicted by the firm. The men came and went each day and worked away behind a partition so there was no interuption to our activities during the two weeks. The roofers were a good team and seemed to enjoy their job which is always a good observation for the customer. A top team and very tidy in all their activities. I have recomended Astral to all our neighbours.
  Verified reviewer
  Job location: KT20
• 10

  Seven new windows fitted 3 years 5 months ago

  Posted 15 January

  I had seven new windows installed on my 3 bed semi three years five months ago. An excellent job was done. Recently one of the windows started to mist up inside, seal had gone. I went to Asteral Windows and it was so easy getting a replacement ordered and have it fitted. Friendly and helpful staff there to.
  Verified reviewer
  Job location: SM4
• 9.5

  Ultraframe conservatory roof

  Posted 29 November 2024

  We recently replaced our conservatory roof with an Ultraframe roof, and we couldn't be happier with the results! The new roof has completely transformed the space, making it much more comfortable to use year-round. The quality of the materials and craftsmanship is outstanding, and it looks fantastic both inside and out. The members of the Astral team from day one were professional and efficient. We highly recommend Astral for a stylish and practical solution if you're considering a conservatory roof upgrade!
  Verified reviewer
  Job location: KT12