Astral is your choice if you can:
- extend your project time from 4-week to 3.5 months
- be patient to send email constantly to chase
- accept seemingly exist customer service.
Absolutely shocking experience from start to finish. What was supposed to be a 4-week job dragged on for three and a half months — nothing but empty promises and constant delays. Sales team? Completely unresponsive. I had to chase them endlessly just to get a single reply. The surveyor came out THREE times to take measurements, and after all that hassle they still delivered the wrong shaped window! Customer service i
Response from Astral Security Windows Limited
Dear Mr Ng,
Thank you for your comments. The roof was built to an irregular shape and pitch and not symmetrical, the 1st frame was incorrect and has since been replaced. I am pleased the problem has now been rectified and the porch is looking good.