Arrol Kitchen Co

Reviews (33)

• 9.75

  Kitchen refit & makeover

  Posted 13 August 2024

  From Suzanne helping us with the options, choices, etc through to Jim (& Roy) doing the work whilst we were away on holiday we were delighted. We got their name from a friend. Now another friend has just chosen them to do a complete kitchen refit. Unhesitatingly happy to recommend them.
  Verified reviewer
  Job location: SL6
• 10

  Sourcing, supply and installation of induction hob

  Posted 06 November 2020

  I am really happy with the service I have received. From helping me to source a suitable hob to the installation. It was not a large or expensive job and it is a good indicator of the attitude of any supplier how they handle this kind of project. Jim and the ladies in the showroom were so very pleasant, helpful and efficient. I had previously contacted other local kitchen suppliers who didn't want to know about such a small job... I would not hesitate to recommend this company.. everyone was so responsive and straightforward in helping me find the right replacement at the right price.
  Verified reviewer
  Job location: SL6
• 10

  New bathroom fitted

  Posted 04 November 2020

  Jim and Ben were both very professional and courteous . Clearly know their trade very well. Would highly recommend this company.
  Verified reviewer
  Job location: SL6
• 10

  New doors. Plinths. Worktops. Sink for kitchen.

  Posted 15 July 2020

  Very happy with work carried by Jim and Ben. Took care with all aspects of the work. And it shows. Feels like a brand new complete kitchen.
  Verified reviewer
  Job location: SL8
• 6.75

  New bathroom fitted

  Posted 13 January 2020

  Bath leaked at least twice whilst they finishing off. We had a big leak last night 120120, called engineers out and found a hole in the bath. More likely of happened from a slipped spanner or screwdriver. We did e-mail arrol but have had no reply from John, nothing unusual we that. We paid them in full for all the work done by them. Plus they have not sent any certificates for the work they have done and completed.
  Verified reviewer
  Job location: HP12

  Response from Arrol Kitchen Co

  We are sorry to read the issues you have noted. We installed your bathroom in November 2019. The first report of the bath issue was mid-January 2020, 5 to 6 weeks after completion. We visited to inspect on 16/1/20 where we found the hole in the bath. We did not feel it could have been caused by us as the location and size would have meant a leak on first use. We were not aware of leaks during the work. In order to support you, we offered to connect you with a reputable professional repair & polishing service, but you declined the offer. You indicated you were unhappy with the quality of the bath, that you had bought from a different supplier, and that you would buy a replacement for us to install and rectify at our cost. Given the timescale and damage, we did not feel this was a reasonable solution. We emailed you on 16/1/20 to confirm our investigation and offer without response. The electrical certification was posted to you in December 2019. We delivered a replacement copy by hand in January. We remain available to discuss the issue with you.

• 10

  New kitchen doors, work surface, sink and plinth

  Posted 20 December 2019

  Jim and Ben did a great job on our kitchen refurb. It looks fantastic and we’re delighted with the very high quality finish. We really appreciated their helpfulness, nothing was too much trouble for them and they were very accommodating when we changed our minds about something. We also really appreciated their attention to detail and their desire to make sure everything was finished perfectly. The ladies in the showroom were also really helpful in choosing the worksurfaces and doors. We have no hesitation in recommending them.
  Verified reviewer
  Job location: HP9